Hi everyone,
I'm writing this posting in the hopes that someone might be able to recommend an aftermarket seat that isn't a Sargent seat.
First, let me give some background on what's been going on with my order with Sargent cycle.
1.) I ordered the new 2012 DL650 seat on May 31st and paid for it over the phone (about $500). I was then told it would be shipped in about 2 weeks. I expected to have it the third week of June
2.) Come the 3rd week of June I still hadn't received my seat. I was planning on going on a ride on my 2 weeks of vacation I had taken in July, but without a replacement seat that wasn't going to happen. I emailed them first and got a response back from Mike. I was told my seat was going to ship either that day or the next. So I figured I'd have it in the mail in a few days.
3.) Come another week, still no seat. It's almost July 1st so I called up Sargent cycles to ask where my seat was. I spoke with Mike who said his manager would give me a call later in the day. I waited, no call.
4.) The next day I called back again and spoke with Mike who said that the manager should have called me. He said he would find the manager and have him call me back. Never received a call from them
5.) I called the next day and spoke with Mike again who finally got the manager on the phone. Of course this was no help at all. All the manager told me was that they were sorry for the mix up and that they had messed up the order. My order would be shipped by Friday July 5th or Monday July 8th. They also offered no compensation for my lost time and now my missed trip in July. I really only wanted free overnight shipping for when the seat was ready (presumably soon).
6.) Well, no surprise here, but the seat STILL DIDN'T SHIP! So I called back again and spoke with Mike. I asked if it shipped. He then said it hadn't and that it would ship by Monday or Tuesday next week. I'm extremely upset that I missed my riding time over vacation and feel that 7 WEEKS is more than enough time to make a seat and ship it to me. Also considering how difficult it has been to get a straight answer out of them I find this completely unacceptable. I cannot recommend Sargent Cycle to anyone and I suggest that people steer clear of them. If this is how they treat their customers then clearly they don't actually care.
So, my question is, where do I get a seat from now? I'm completely fed up with Sargent Cycle and their inability to make me a seat. Even after figuring out that there was a problem they still haven't shipped me a seat in the 4 weeks after they knew of the problem. Not only that but they offered me no sort of compensation and they didn't seem to care about contacting me to help resolve the problem. I've had to do all the leg work and I still don't have a seat.
Has anyone else had a similar experience with Sargent Cycle? I would think after spending about $500 on a seat they could actually make it for me, but apparently not.
If anyone has any recommendations on a different seat manufacturer I could order from I would appreciate it. All I want is something I can tolerate more than 2 hours (the stock seat just kills me after 2 hours).
Thank you in advance for any recommendations you guys have!
I'm writing this posting in the hopes that someone might be able to recommend an aftermarket seat that isn't a Sargent seat.
First, let me give some background on what's been going on with my order with Sargent cycle.
1.) I ordered the new 2012 DL650 seat on May 31st and paid for it over the phone (about $500). I was then told it would be shipped in about 2 weeks. I expected to have it the third week of June
2.) Come the 3rd week of June I still hadn't received my seat. I was planning on going on a ride on my 2 weeks of vacation I had taken in July, but without a replacement seat that wasn't going to happen. I emailed them first and got a response back from Mike. I was told my seat was going to ship either that day or the next. So I figured I'd have it in the mail in a few days.
3.) Come another week, still no seat. It's almost July 1st so I called up Sargent cycles to ask where my seat was. I spoke with Mike who said his manager would give me a call later in the day. I waited, no call.
4.) The next day I called back again and spoke with Mike who said that the manager should have called me. He said he would find the manager and have him call me back. Never received a call from them
5.) I called the next day and spoke with Mike again who finally got the manager on the phone. Of course this was no help at all. All the manager told me was that they were sorry for the mix up and that they had messed up the order. My order would be shipped by Friday July 5th or Monday July 8th. They also offered no compensation for my lost time and now my missed trip in July. I really only wanted free overnight shipping for when the seat was ready (presumably soon).
6.) Well, no surprise here, but the seat STILL DIDN'T SHIP! So I called back again and spoke with Mike. I asked if it shipped. He then said it hadn't and that it would ship by Monday or Tuesday next week. I'm extremely upset that I missed my riding time over vacation and feel that 7 WEEKS is more than enough time to make a seat and ship it to me. Also considering how difficult it has been to get a straight answer out of them I find this completely unacceptable. I cannot recommend Sargent Cycle to anyone and I suggest that people steer clear of them. If this is how they treat their customers then clearly they don't actually care.
So, my question is, where do I get a seat from now? I'm completely fed up with Sargent Cycle and their inability to make me a seat. Even after figuring out that there was a problem they still haven't shipped me a seat in the 4 weeks after they knew of the problem. Not only that but they offered me no sort of compensation and they didn't seem to care about contacting me to help resolve the problem. I've had to do all the leg work and I still don't have a seat.
Has anyone else had a similar experience with Sargent Cycle? I would think after spending about $500 on a seat they could actually make it for me, but apparently not.
If anyone has any recommendations on a different seat manufacturer I could order from I would appreciate it. All I want is something I can tolerate more than 2 hours (the stock seat just kills me after 2 hours).
Thank you in advance for any recommendations you guys have!