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Discussion Starter #1
In January I did a write up on the newly released VOZZ Helmet. It's a quality helmet and unique in that it uses no chin strap. Instead the two main parts of the helmet are hinged and lock together once the helmet is put on.

A few months ago I received from VOZZ the following email -
"We are sure you are enjoying your new lid, with its great aerodynamics, vison and ease to take on and off. Since your purchase, the VOZZ RS1.0 has undergone a few changes based on rider feedback.
We have a new improved comfort lining, foils either side on both locking covers, superior rubber compounds, improving seal and extraneous wind noise. We wouldn’t want you to miss out on these improvements to the RS1.0, so we would like to offer you this brand new lid in exchange for your old VOZZ. We are also offering you the opportunity if your helmet was not the perfect fit to select your preferred size."

Incredible? I thought so. Any chance of Henry III sending you an email saying how the 2016 Ford has been improved on the 2015 model and so they want to exchange your car for the improved version?

The modifications include "a new improved comfort lining, foils either side on both locking covers, superior rubber compounds, improving seal and extraneous wind noise. Based on this we have also been able to complete our wind-tunnel testing and our data is currently being complied".

On Thursday I received another email saying that the new shipment had arrived and that I should send the rear part of my existing helmet to them.




Today I received a box -



In the box was a box -



In that box was another helmet bag. (The best I have ever seen).





I will let you know how the improved version compares once I have been out for a ride. Improving an already impressive product will be a challenge. The finish, liner materials, assembly and visor fit of the original were, I thought, quite outstanding.

VOZZ have recently announced the appointment of a Canadian distributor of their helmet - VOZZ Helmets Distributor Announcement Canada However VOZZ do seem to have been affected by manufacturing delays - no doubt made worse by their desire to improve the product on the run.
 

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I guess that I would then have two helmets instead of one - although I now have four visors. Hats off to VOZZ.
This would surely be unheard of in business today. Rather than the possibility of early purchasers being offended that they had bought a lesser product management bit the bullet and replaced the first consignment with the improved helmet, even though the improvements seem to be mostly minor enhancements - no major or structural improvements at all.
 

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Is it possible they found a major safety issue with the helmet and didn't want to issue a recall so this is their way to replace them? This seems almost too good to be true. Are they really that generous?


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Is it possible they found a major safety issue with the helmet and didn't want to issue a recall so this is their way to replace them? This seems almost too good to be true. Are they really that generous?


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My guess is, at 800 AUD they can afford to swap out a free one to improve their market, also the advertising doing this is wonderful. I was a bit shocked at the MSRP actually.. ouch.
 

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Discussion Starter #7
My guess is, at 800 AUD they can afford to swap out a free one to improve their market, also the advertising doing this is wonderful. I was a bit shocked at the MSRP actually.. ouch.
I agree on all points. VOZZ are quite open about their plans and decisions. The company evolved from the inventiveness of one person and that was for me a major factor in supporting the company and its product.

"In 2005 John Vozzo was working in his garage on a rear opening sky diving helmet when he met Mark Bryant.
What Mark saw was a solution to a problem he had been thinking about for a long time within the horse racing industry. A rear hinged helmet for “click together” closing instead of pull on pull off. One, which solved the problem of helmets coming off under impact and not coming off after impact. A helmet that doesn’t need a chinstrap.
And so the journey started to create the opposite of existing helmets and change the way we protect heads in high-risk situations forever."

p.s. AU$800 is about US$615.
 

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That sounds to me like a voluntary recall if anything. Guessing they discovered an issue and replacing old ones to avoid liability.

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Discussion Starter #9
That sounds to me like a voluntary recall if anything. Guessing they discovered an issue and replacing old ones to avoid liability.
[/IMG]
VOZZ stated "Since your purchase, the VOZZ RS1.0 has undergone a few changes based on rider feedback.
We have a new improved comfort lining, foils either side on both locking covers, superior rubber compounds improving seal and extraneous wind noise."

I have examined both helmets carefully and the main components and securing system seem identical. The only difference that I can see is the lining material. Being very picky though I did see that unlike my original, the replacement lid has a couple of blemishes in the helmet shell that are only noticeable under close scrutiny. Fit is identical to the original and molds well and evenly around my bonce.
I went for a ride yesterday and found the VOZZ to be identical to the impressive original.
 

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VOZZ stated "Since your purchase, the VOZZ RS1.0 has undergone a few changes based on rider feedback.
We have a new improved comfort lining, foils either side on both locking covers, superior rubber compounds improving seal and extraneous wind noise."

I have examined both helmets carefully and the main components and securing system seem identical. The only difference that I can see is the lining material. Being very picky though I did see that unlike my original, the replacement lid has a couple of blemishes in the helmet shell that are only noticeable under close scrutiny. Fit is identical to the original and molds well and evenly around my bonce.
I went for a ride yesterday and found the VOZZ to be identical to the impressive original.
It is good to hear that there is no problem with latch, but it could be that simply the previous liner was causing allergic reaction. Or they really worry about negative comments and taking proactive steps.

Your replacement lid is likely refab, yours will be sent to next guy in line.
 

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Discussion Starter #11
I doubt it - I've got two of everything now except for the rear part of the first helmet. That was all they asked me to send back and why I'm so impressed.

 
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