Twisted Throttle Storm Cases - Customer Experience Update
Wow! Shortly after posting this, I got an email from Twisted Throttle and everything has been resolved! They told me that problems with a supplier of the locks prevented them from continuing to get the locks they needed in keyed-alike sets. They said they can no longer offer the keyed alike sets as they had originally. Because the product was not as I ordered, they also offered to refund a portion of the cost so I can afford to get them re-keyed to match. :hurray: :mrgreen: My faith in twisted Throttle is restored, and that's a good thing because they carry all manner of great stuff for V-Stroms.
So my opinion has totally changed. Twisted Throttle came through and stood by their product and had some great customer service.
Look for a review of the actual cases and adaptors shortly.
What I originally wrote is below.
"I recently ordered the "deluxe" Pelican Storm side case set from Twisted Throttle. I am very dissappointed. Based on my experience, I would advise everyone against ordering from these folks.
First, even though I ordered the correct kit for a Givi rack, some of the included bolts and nuts could not be used. The bolts were too long and the nuts had flanges on them which impinged on the mounting points on the Givi rack. This caused the bolt to become crooked when the nut was tightened and the nuts couldn't be brought flush. To their credit, even though they didn't reply to my email about this issue, they did send me an email stating that new bolts and nuts are on the way. :thumbup:
The second and even worse problem was that the cases and adaptors are not as advertised. Both in their printed catalog and the video on the website, they state that if ordered as a set, the rack adaptors and bags will be keyed alike. They are *not* keyed alike. I didn't notice until everything was assembled, but there are 2 different sets of keys. I don't know of any definition of "keyed alike" that means "having 2 different sets of keys."
I've owned both old Vetter cases and Givi cases, and having them all keyed alike was a *huge* convenience. Not having these keyed alike makes them much less convenient to use and really detracts from the value.
I emailed them and simply asked them to make it right by providing me with 4 locks keyed alike or refund me enough money to cover having a locksmith re-key them all to match. When I email to them to correct the "keyed alike" issue, the emails go unanswered. Based on the response about the bolts & nuts, they do see my emails, but choose to ignore this one."
