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Discussion Starter #1 (Edited)
Ok friends I Have had my new V strom 650 just a few days shy of 1 month and still the dealer cannot get
me an owners manual for the bike. Tried repeatedly , they said it was on salesmans desk 2 weeks ago and he would mail it.
Since it's only 20 miles away I thought 2 days max. Well thats been over 10 days still nothing.

So looking for a solution I tried to Contact the Suzuki web site. Sure enough The main suzuki site has a section
for owners manuals. You can purchase the (in my case ) 2017 V strom 650 owners manual for $20 plus shipping.

For mine it was $27 and change to get the 3 to 5 days option. From So Cal...

Genuine Suzuki Manuals

Hope this helps anyone who is in the same boat as me. Never buy from Sky Powersports in longwood Florida. :frown2:
 
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Is the bike new or new to you?

If it was brand new have you called the manager of the dealership and asked about the status of you owners manual?

If it was brand new have you rode down to see the manager and talk face to face about the status of you owners manual?
 

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I posted this earlier in another thread, but if you purchased a new bike, be sure you get the Emissions Warranty Booklet. The emissions warranty is in effect for a considerably longer tiome than just the basic vehicle warranty. That booklet might be available in "publications" on the Suzuki website. After a useless inquiry to my dealer, I contacted Suzuki and they mailed me mine. This booklet is part of the package to be given to a new vehicle's 1st purchaser.
 

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Discussion Starter #4 (Edited)
The bike was at a Tampa Dealership originally for a time and then purchased by Skypowersports in longwood florida
as a better option for a sale. They had the bike for some time as it was listed for about a month before I saw it.
The pics they took were date coded. After I purchased the bike they told me they had to get the manual because
it did not come with the bike when THEY picked it up in Tampa. So they waited all that time without getting an Owners
manual in for anybody who was going to eventually purchase the bike. So I come along and then I get the "We ordered it "
line. 2 weeks ago the sales man told me the manual was on his desk and he would mail it out on Monday.
The dealership is only 20 miles or less from my house. so after over 10 days I suspect they told me a white lie.

So I have no owners manual or anything other than the extended service and extended warranty paper work.
No manuals of any kind. They have me so pissed off it's not funny. Bike was brand new never titled with 7 miles on it.

Answers to post #4 = Yes brand new - Spoke with manager and salesman over 3 different times with sorry as a consolation
 

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Honestly the owners manual is nothing spectacular. I get you bought a new bike and want all that comes with it. I'm sure a trip down to the dealer and a calm level headed conversation will get things straitened out toot sweet.


Don't let a manual you are going to breeze through and then never reference again get you frustrated.
 

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Discussion Starter #6
I have talked to the manager in person several times and he said he would take care of it. This is what I got.
Zip notta, nothing, Zero, Sorry.....

As far as I've gone to try to get it resolved they think it just does not matter. If I did nothing they would do nothing.
They had no trouble taking my $2000 cash down payment. Also I paid $699 for dealer prep and the bike was filthy
dirty. Like it had sat in a dusty environment. Salesman told me the bike would be cleaned and checked out before
I rode it way from the Dealership. rode it home Saturday evening and Sunday morning in the sun light you could see
it was filthy. The same as the way it looked on the showroom floor. Clearly they are incompetent .
 

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I'm sorry you are having a bad experience but keep cool and you'll get through this. Have you called Suzuki USA to seek there assistance?


The dealer "setup" is definitely from dealer detailing". The set up fee to me has always been a BS fee to bilk the customer out of a little more money. Tome just like freight its a cost of business and is considered overhead. If the bike was not shipped to the dealer or prepped buy the dealer they would have nothing to sell. To make maters worse the "dealer prep" is really nothing more the uncrating the bike, airing up the tires, rolling up the handle bars and tightening the clamp, slashing in do gas and maybe charging the battery. Typically done by the lowest level shop monkey that shoed up for work that day.


My 1st bike I paid the "fluff" freight and dealer prep fee's and it will be my last. Dealers will tell you that they have to charge these fees bit the reality is look around at the shop. Bikes that have set a while to entice a sale the 1st thing they do is waive freight and prep. If they can do that on a bike that they have been paying on and loosing money everyday because it is sucking up floor space sure they can also waive the fees for bikes that just hit the floor.


We are fortunate around here there are a couple dealers that move lots of bikes/ATV/UTV (like 3 or 400 a month) that work on low margins and high volume. They also don't charge fluff fees so if they don't charge them it just confirms that they are just a money maker for the dealer.
 

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I agree that an owners manual comes with each bike and that it contains important information on how to maintain your ride. Sure, much of the nonsense can be read in any manual but information like chain slack, clock setting, lubrication points, maintenance schedule, oil type and oil change details, and how to diagnose and change spark plugs can be very reassuring and important to the owner.

Somewhere someone has part of what you should have received with your bike. The dealer's admission that they would provide one was both an admission and a commitment. I would have contacted Suzuki direct looking for satisfaction.
 

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Wow, you mean it's not under the seat when you buy the bike? I've never gotten a bike that didn't have the manual except salvage bikes.
 

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Discussion Starter #10 (Edited)
NO nothing under seat but battery, Relays, etc did come with a tool kit. No manuals of any kind.

I have not contacted Suzuki directly because I was "Hoping this would be resolved " soon.

It has not. I'm afraid to take it there for service because they may forget to put oil in it. Sad but thats how I feel.

If this bike goes to that dealer for any service work I will personally be there the entire time and will completely
check the bike out prior to leaving.
 

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If it were me, I would just order a new manual, cut ties with this dealer, move on and make peace with the situation. $27 is a small price to pay for losing all that frustration.

As a side note, I've always found it remarkable that Suzuki doesn't offer free downloads of owner's manuals, like some other companies. There have been times I've researched different bikes, or about to purchase a bike that I wanted to see where things are on the bike, features, tire pressures, etc. and it would have been nice to be able to read that ahead of time.
 
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It's all about the dollars. Why give something away to future used buyers when you can make money out of it?
 

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Resto, when you wait for someone else to do what they are supposed to do you put yourself under their control.
Call Suzuki USA-->Customer Service-->Motorcycle(They also handle Suzuki automobiles) and give them your VIN# and selling dealer's name. The VIN# will allow them to look up your Warranty History and tell you the bike's original dealer, and any pre-delivery inspection work and warranty work including recalls that may have been performed.
Then...tell them of your missing owner's manual, Emissions Warranty manual, tool kit, and extra key--in short, whatever you were supposed to have received at time of purchase that you did not receive from your selling dealer.
Sometimes YOU have to take control of the situation to the extent that you can. Shouldnt be this way, but such is life.

When I purchased my leftover/new '14 Vstrom1000 I requested from my dealer printout for any work they did while in their possession. As it was 3 model years old but new and untitled I put replacing the battery as condition of sale, along with taking care of anything on the list I found that needed addressing during my own pre-purchase inspection, and a full cleaning and detailing. The dealer took care of it all, gave me the warranty work printout for my records, and even gave me several under-seat tool kits as they couldnt swear the one with my bike was complete.
Going through my paperwork I noticed the Emissions Warranty Booklet was missing, the dealer had no knowledge of such a booklet...but Suzuki USA sure did. I received mine in the mail 3 days after my call to them.
The Owner's Manual is part of the purchase and is an important item to have. But it is more of a quick reference guide, not meant to guide you through, say, an engine rebuild. I strongly suggest you purchase the Suzuki factory shop manual. A factory shop manual is the world's best owners manual. Information overload for those that can't read one or use the information contained in it, but indispensable for those that do their own maintenance and repair.
 

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I bought my bike a year ago and never got a manual with it. The dealer is no longer a Suzuki dealer.

I called Suzuki about the manual and they refused to provide me a manual, despite not receiving one when I purchased the bike. They told me to contact the dealer about the manual, or told me to purchase one from the web site. The dealer has been no help, and I don't want to pay $20+ for something I should have gotten for free. I don't understand manufacturers' reasoning for not making the manual available for free online other than it's a way to get more money out of their customers. I can get the owner's manuals for my Ford Explorer and Fusion online for free, why is it so hard for Suzuki?

In the year that I've had the bike, I've never needed the manual for any information I couldn't find on Stromtrooper, VSRI, or Google. I just picked up a Haynes manual for the bike, and it has any of the other information about the bike that I might need.

Also, I'm told the information in the manual for the 2012+ V-Stroms is not THAT much different than the information for the pre-2012 V-Stroms. That manual can be found if you know where to look.
 

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Discussion Starter #15
Thanks for all the support. I myself do not understand the mentality of these dealerships. The salesman told me
all this BS about they were a group of motorcycle enthusiast and they all rode motorcycles to work and together.
Well thats all real nice. But you treat your customers like a pile of excrement. This battle has not been won by anybody
just yet. I will be calling Suzuki Directly. Thanks for that info. Shouldawouldacoulda apply's here in spades.

should have asked for all the documentation and manuals prior to deal signing.
would have been great if they had all of it . they had none of it.
could have refused to take delivery until resolved.
 
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Resto, another thing to consider: If the original dealer did the pre-delivery work, they will have filled out documentation to keep in their records and will have sent a copy to Suzuki USA for reimbursement for the labor cost. If your dealer got this bike either through sale or dealer-trade, and they did the pre-delivery, then they will have sent a copy to Suzuki USA for reimbursement. If the bike was sold to you without the pre-delivery being performed, then there is a whole 'nother issue that Suzuki USA has to contend with concerning your dealer.
Work in dealerships long enough you get to see all the games played by sales and service departments.
 

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I'd drive a long way to find a dealer/service center i liked, i'd never go back to yours, not even waist time calling, i'd go to suzuki usa and contact the regional rep, or the national, you have a shitty dealer because nobody has complained, and people keep buying from them so they have nothing to gain by getting better customer relations. or at least call the owner of the dealership, not the flunkies..

on the suzuki website,,
2) Should you have a situation that you believe requires immediate assistance from Suzuki Motor of America, Inc. you may call Customer Service at 714-572-1490. Customer service representatives are available from 7:30AM to 4:30PM PST. Please have your vehicle identification number (VIN) available.
 
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If its new, it should come with the Manuel, Tool Kit, and 3 extra locks/tumblers for Oem Panniers and Top Box if ever purchased.
 

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Discussion Starter #19 (Edited)
I'd drive a long way to find a dealer/service center i liked, i'd never go back to yours, not even waist time calling, i'd go to suzuki usa and contact the regional rep, or the national, you have a shitty dealer because nobody has complained, and people keep buying from them so they have nothing to gain by getting better customer relations. or at least call the owner of the dealership, not the flunkies..

on the suzuki website,,
2) Should you have a situation that you believe requires immediate assistance from Suzuki Motor of America, Inc. you may call Customer Service at 714-572-1490. Customer service representatives are available from 7:30AM to 4:30PM PST. Please have your vehicle identification number (VIN) available.
Yup called customer service at the Suzuki main site "USA" And talked to an Asian guy about my situation. He told me verbatim that This
bike does not have any Emissions warranty manual or booklet. He said all the info needed was in the OEM manual . Go figure Right !

Also I have multiple documents in my Extended warranty coverage that states " see Owners manual for scheduled maintenance requirements"
Impossible to do without the friggin manual Those stupid bozo's :crying2::confused::fineprint::furious:
 

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Discussion Starter #20
I also filed a Formal complaint with the local BBB siting the dealers inability to provide proper documentation
after repeated attempts and instructions.

Asked that the company give me my $27 for the manual that I HAD to purchase to cover the one they can't send.
As well as any other manuals or documentation not delivered during the sales transaction.

They have 14 days to respond to BBB complaint on file.
 
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