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Discussion Starter #1 (Edited)
Perhaps there is somebody here who is as dumb as I. I hate buying hardware and software that is not plug and play. I do not have the time or interest to frig with stuff. Normally, I am a nice guy. I just hate frigging with computers.

I sent an email to customer support. I am sure that I am unique. If you have the same configuration and can guess how I am screwing this up, please let me know.

I purchased MapSend Topo Canada yesterday. The vendor told me it was compatable with the Explorist 500. The program will not run. I have tried both disks inserted to no avail for four hours. I am very frustrated. I have the recipts for the software and the Explorist. I want to return both. This should work easily.

Again, the program will not launch.

I have updated the software for the Explorist 500 from your website, this makes no difference.

If MapSend Topo Canada is not compatable with the Explorist 500, I will return both as your vendors do not seem to know their products. If it is compatible, I want to know why it is so complex to make a program work.

I am very frustrated.

MapSend will not launch with the GPS attached or not. It will not run from the desktop. It will not run from the auto run. It will not run from the mapsend manager.

I have a new computer.

I am tired of paying hundreds of dollars for software and hardware for which I must contact Customer Suport to use.

I will check my email tomorrow and I will attempt to phone during your normal business hours.

I am sure I am making some stupid mistake. However, stupid people should be able to run your products with ease, there are a lot of us.

Yes, I know I sent this five times. In addition to being stupid, I am also Passive Agressive.
 

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LMAO--Good luck with that, Customer support just means that the customer supports THEM!!!!:mrgreen: :mrgreen: :mrgreen:

Jerry;)
 

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stupid people like gadgets too

Christopher,
Tech challenged myself but if you have a windows system, have you tried hitting your start button then go to run then type in the program you want to run and then hit run, program should run, maybe!
 

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Actually, I couldn't get my Mapsend DirectRoute to run on my laptop...no errors or anything installing it. It just doesn't run no matter what I tried, and I am very familiar with computers.
I installed it on my desktop and it ran no problem whatsoever.
I tried searching to see if anyone else ran into the same thing, and if they found a solution, and I only found one other posting that described the same problem, but no solution...the only
thing I suspect it could be is Windows XP Media Center Edition, but don't quote me on that.
Since I did get it working on one computer, I didn't bother calling Magellan support (I can't stand sitting on the phone talking to a drone...err...support tech), and I've heard that their support isn't the greatest...
Hope you find a solution.
 

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Not familiar with Mapsend, but I've had reasonable luck with Garmin products. They are not pain-free, mind you, but in the end I manage to muddle through to a solution.

And yes ... I definitely feel your pain! It's a good thing that farkles don't have the same compatibility issues as PCs/software!

"I'm sorry, sir, but that Scottoiler will only work with Givi bags if you upgrade the engine ECU ..."
 

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Discussion Starter #8
It is running well now. Once you know which eye to squint and hold your mouth just right everythig is fine.

I did learn something important. Sitting on my sofa for five hours straight trying to get this to run was much more uncomfortable than my stock seat... seriously. I have had a 1200km day, no problem but my arse is still sore from sitting still for five hours trying to get the program to work. I kid you not.

Blessings,
Christopher.
 
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