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Discussion Starter #1
I recently purchased two Schuberth E1 helmets for my Wife and myself. I also fitted them with SC10U units for Intercom and GPS purposes. They work fine with the GPS but the intercom is a disaster.

The main issue is the Mic's picking up background wind noise from the vents in the front of the helmets. It is really really loud to the point that for me as a rider it is a serious distraction. I am on the verge of giving them back but if anyone has any hints or tips as to how to fix this I would appreciate hearing from them. I have tried various and many settings and at best have only managed to reduce the noise slightly.
 

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I have the Sena 10r and I wish I had not bought it. It had scant instructions and was hard to install in my Shoei helmet. The software installation/update was equally frustrating and I don't find their software all that functional or user-friendly. The earphones lacked volume and I had to switch to earbuds to get decent sound. Then after 6 months, one channel just quit. Then it took me 6 months of frustrating back and forth with Sena "customer service" to get them to honor the warranty. I will never buy from Sena again.

If you can return them, I would. You may save yourself some heartache later on. If you decide to keep them, I would go with the boom mike instead of helmet mounted mike and read the manual in detail. Some of the Sena models have features like mike gain, VOX and noise cancelling, but I don't know about yours.
 

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If you are using the flexible mic try spinning it around. It is supposed to be somewhat noise cancelling and might be picking up the wrong side as background or needs to be positioned in a less turbulent spot. I have a 10 series sena and dont have issues with wind noise inside my full face helmet.

Sent from my SM-G965U using Tapatalk
 

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The mic is unidirectional. There is a little tab on the boom, right next to the mic that needs to face forward. If it is reversed it can really pick up wind noise and make for poor communication. If the mic is touching the helmet, that can cause it to pick up more noise. Try to adjust it so that there is a bit of space between the helmet and the mic. Also, do you have the foam "windsock" installed over the mic?
 

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Discussion Starter #5
Thanks for those responses. However this Sena Unit is Schuberth specific. The switch and mic are one unit fixed to the left cheek pad and are not moveable unfortunately.
 

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Discussion Starter #6
By now the Shop has tested the units on the road and confirm my issue. That is half the battle. They have sent them back to Schuberth for testing and I await the outcome of that. I will post further on the issue in due course.
 

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Discussion Starter #7
Final post on this. The Units have been back with Sena/Schuberth for over 6 weeks by now. The shop tells me that the Units have made their way back to Germany. That is all I know as there is no word one way or another back from S/S. Bad show. The shop has accordingly agreed to refund my money and I will use that to purchase a Cardo Packtalk Duo from them. The Cardos are good units and some friends already have them. Good reviews also.
 

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Sounds like wind noise to me. Been through that before. The solution is a different windshield with much better aero characteristics. When the air hits the helmet it becomes turbulent which makes noise which triggers the VOX and you hear....wind noise constantly! Different helmets can work better or worse, but the root problem is the windshield/tank deflectors in my opinion.

I have run the Sena and the Cardo and they are likely to act the same in this respect.
 

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I have had Sena SMH10s for quite a while and they have been great. The mics are very sensitive to where you mount them in the helmet and if the foam comes off they can be really bad. For me, they are actually better in the rider's helmet than the passenger's, something with how the wind comes off of me and directs at my passenger. With closed visors they are great, open visors at speed not so much.
 

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Discussion Starter #10
My old helmets C3's, have very old Interphone units in them. On the same bike using the same windscreen etc there is no issue with the Interphones albeit the sound quality is reflective of their age.

Before returning the Sena's to Germany the shop tried both helmets on completely different motorcycles and found the problem to be exactly as I described it. So unfortunately this problem which I would best describe as someone rustling a plastic bag close to my ear, is not related to wind screens or foam coming off the mic. In fact there were extra sponge socks added to the mics which made no difference whatsoever. As I said above, the mic's are fixed in SC10U's and cannot be varied in position.
 

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Oh yea, I wasn't saying you had an issue like what I was speaking about. I was just saying that they can be annoying in different ways as well, assuming peole will use this thread for future reference.

It's interesting that you had this problem in a Schuberth, with the Schuberth specific setup. The issues I have are with a generic helmet mount in a cheap Bell helmet, I would assume that the helmet claimed to be the quietest modular (or whatever place they presently have on the podium) woudl also have that stuff dialed in.

Your situation sounds very annoying since I am sure it wasn't a cheap setup.
 

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More and more of my customers at the shop are complaining about or outright returning Sena units for warranty-covered issues. Bad sound, poor volume levels, sketchy Bluetooth, low battery life; the stuff knock-offs or Chinese quality control can cause.

By comparison, the last half-dozen people who went with Cardo have sung naught but praise about them.
 

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Discussion Starter #14
Oh yea, I wasn't saying you had an issue like what I was speaking about. I was just saying that they can be annoying in different ways as well, assuming peole will use this thread for future reference.

It's interesting that you had this problem in a Schuberth, with the Schuberth specific setup. The issues I have are with a generic helmet mount in a cheap Bell helmet, I would assume that the helmet claimed to be the quietest modular (or whatever place they presently have on the podium) woudl also have that stuff dialed in.

Your situation sounds very annoying since I am sure it wasn't a cheap setup.
Sadly I would not classify the E1 Schuberth as quiet. It is a noisy helmet by normal standards and indeed a heavy one as I have since discovered when picking up others of similar price. However I have it now and I will make the most of it for the next few years, but I will not be purchasing another Schuberth. Unless something better crops up I will be going back to a Shoei Neotech or whatever follows on from it.
 

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Discussion Starter #15
Please update with how the Cardos work out.
The Cardos have been satisfactory from the getgo. There were a couple of connection anomalies with my GPS but otherwise I got that sorted. The Cardo system has many functions and I am more or less complete in my fine tuning of the ones that I use, namely the Intercom, Radio and GPS connection. I very much like the Voice Command feature which I use when turning on the radio, changing stations, changing volume etc.

The sound quality is good and My Wife and I can clearly communicate up to 130Kph depending on wind strength and direction. Occasionally I can sense wind interference in my ear pieces when the wind is coming from a certain direction, but the Cardo system seems to be sensing it and then more or less eradicating it. Even then it is not something that would bother me much like that I was experiencing with the Sena. That was actually a total distraction.

Cons are few but one is the size of the control unit which is quite bulky on the left rear of the helmet. The auto volume control can be a bit erratic but the manual control is easily reached and used to make changes. Any other questions just ask.

I still have not heard further what the problem was with the Sena Units but I have my own theories, one of which is an ultra sensitive mic on which the position cannot be changed to take account of noise sources. That however is only my theory.
 
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