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Scottoiler warranty nonsense

3673 Views 37 Replies 10 Participants Last post by  Improperly Torqued
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From the controller on the eSystem 3.1.

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This is obviously loopy and unreasonable. Very few riders have only one accessory and can attach it right to the battery. I have to cut the spades off to attach it to my fuse box.

Not impressed. They are getting cut, and if it needs service within the 2 year warranty period and they give me any crap about it, I'll make sure that's made public.
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Addendum: it's especially galling that they have the nerve to say that, when some of their installations require cutting the vacuum tube on your motorcycle.
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This is just an uninformed suggestion, as I don't know a lot about either brands/model, but i did see that the Tutoro oiler is self contained, no wires or vacuum connections. Just a thought.

Tutori chain oiler

Adam.
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From the controller on the eSystem 3.1.

View attachment 308613 View attachment 308614

This is obviously loopy and unreasonable. Very few riders have only one accessory and can attach it right to the battery. I have to cut the spades off to attach it to my fuse box.

Not impressed. They are getting cut, and if it needs service within the 2 year warranty period and they give me any crap about it, I'll make sure that's made public.
Get a female spade connector and crimp a wire in it then slide the two together to make a adapter and you don't have cut the Scott Oiler wire.

Addendum: it's especially galling that they have the nerve to say that, when some of their installations require cutting the vacuum tube on your motorcycle.
Until they invent tubeless vacuum lines when using a vacuum operated Scott Oiler that you'll have to tap into a vacuum somewhere line to it work. It's not a big deal to snip the vacuum line and slip in a barbed tee. If you don't want to cut a vacuum line you can always drill and tap one of the throttle bodies or anyplace downstream of the airbox to get a good vacuum source.

The electric Scott oiler from my understanding is pumped so there are no vacuum lines to modify or deal with.
PerazziMx14, post: 5647440, member: 159777"]
Get a female spade connector and crimp a wire in it then slide the two together to make a adapter and you don't have cut the Scott Oiler wire.
That is quite beside the point (and wouldn't be that simple anyway since it's not a common size; the spades are sized for battery bolts, which are quite large).

Until they invent tubeless vacuum lines when using a vacuum operated Scott Oiler that you'll have to tap into a vacuum somewhere line to it work. It's not a big deal to snip the vacuum line and slip in a barbed tee. If you don't want to cut a vacuum line you can always drill and tap one of the throttle bodies or anyplace downstream of the airbox to get a good vacuum source.
Exactly. Nor is it a big deal to snip the end of the vendor's power wire and provision the wire appropriately, and in fact that is a normal and expected part of any professional electrical accessory installation. I think that was precisely my point.

The electric Scott oiler from my understanding is pumped so there are no vacuum lines to modify or deal with.
You'll note I said this is the eSystem 3.1. It is fully electric. I used the vacuum installation as an analogy.

It is very likely not legal in the US, under the Magnuson Moss Warranty Act, for the manufacturer to deny a warranty claim for a specious reason such as merely using a different type of 12v power connection. I am not going to sweat it, but if if ever does need service under warranty, I will report back to the community on their response and resolution.
That is quite beside the point (and wouldn't be that simple anyway since it's not a common size; the spades are sized for battery bolts, which are quite large).



Exactly. Nor is it a big deal to snip the end of the vendor's power wire and provision the wire appropriately, and in fact that is a normal and expected part of any professional electrical accessory installation. I think that was precisely my point.



You'll note I said this is the eSystem 3.1. It is fully electric. I used the vacuum installation as an analogy.

It is very likely not legal in the US, under the Magnuson Moss Warranty Act, for the manufacturer to deny a warranty claim for a specious reason such as merely using a different type of 12v power connection. I am not going to sweat it, but if if ever does need service under warranty, I will report back to the community on their response and resolution.
Sometimes it's easier to plow around the stump.
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This is just an uninformed suggestion, as I don't know a lot about either brands/model, but i did see that the Tutoro oiler is self contained, no wires or vacuum connections. Just a thought.

Tutori chain oiler

Adam.
This is true. Imho the Tutoro is a better product. I ran one of each on two bikes at the same time. I was forever adjusting the Scottoiler feed. Not so with the Tutoro. Just set it up and it meters perfectly.
Sometimes it's easier to plow around the stump.
True enough.
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This is true. Imho the Tutoro is a better product. I ran one of each on two bikes at the same time. I was forever adjusting the Scottoiler feed. Not so with the Tutoro. Just set it up and it meters perfectly.
I got the opposite impression from the posts I found here, but that's good to know. I'll keep it in mind for next time if this one doesn't do it for me.
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This is just an uninformed suggestion, as I don't know a lot about either brands/model, but i did see that the Tutoro oiler is self contained, no wires or vacuum connections. Just a thought.

Tutori chain oiler

Adam.
Agree on the Tutoro. Just installed and took it for a 600+ mile ride. Couldn't be happier with it. It works great, requires no supervision, flow can be regulated with the turn of a thumb-screw.
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From the controller on the eSystem 3.1.

View attachment 308613 View attachment 308614

This is obviously loopy and unreasonable. Very few riders have only one accessory and can attach it right to the battery. I have to cut the spades off to attach it to my fuse box.

Not impressed. They are getting cut, and if it needs service within the 2 year warranty period and they give me any crap about it, I'll make sure that's made public.
You are absolutely correct to be upset about this. The electrical terminal modification obviously would not cause any system malfunction, so they should continue to stand behind their product if properly and reasonably installed to fit your electrical situation. Also, having a multitude of wires connecting directly to the battery terminal is neither safe nor reliable. I have to shake my head at how much effort someone put into designing this sticker. Someone must have been angry with their customers.
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+1 for the tuturo. I believe one member that contributes a lot to the forum didn't care for them, but I think most users like them.
You are absolutely correct to be upset about this. The electrical terminal modification obviously would not cause any system malfunction, so they should continue to stand behind their product if properly and reasonably installed to fit your electrical situation. Also, having a multitude of wires connecting directly to the battery terminal is neither safe nor reliable. I have to shake my head at how much effort someone put into designing this sticker. Someone must have been angry with their customers.
Or they got tired of or anticipated people cutting off the terminals and then getting pos/neg mixed up then wanting to make a warranty claim.
Or they got tired of or anticipated people cutting off the terminals and then getting pos/neg mixed up then wanting to make a warranty claim.
Because it's not possible to reverse the polarity with spades? :rolleyes:

I know you like to play devil's advocate, which is fine, but this is a matter of principle, and while it's easy to plow around this stump, if restrictions like this were legal and common, every farkler would be in a world of hurt. That'd be a lot of stumps, and no one would be so sanguine about it. It's why we have Magnuson-Moss.

This is an outlier provision, likely unenforceable, and most importantly, does not give a good impression of the company's integrity.
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So, Scott is boldly telling you what will void the warranty. Like it or not it's their rules and there for a reason. Best thing you can do is not patronize them.
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So, Scott is boldly telling you what will void the warranty. Like it or not it's their rules and there for a reason.
They can say what they want, but not all warranty provisions are necessarily enforceable. So we're back to your stump, but the stump grinder may cost more than the product is worth. (Is that a mangled enough analogy? :cool:)

Best thing you can do is not patronize them.
That will certainly be a consideration in future. However, this issue was not knowable until the box was opened, at which point the product is not returnable. (Revzilla's rules, and they're on solid ground there).

Now that it's posted here, it's at least knowable for others.
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That's definitely silly, OP. I've had lots of electrical accessories, but none yet that presumed to tell me I had to connect it in such a needlessly particular way.

For the Denali Powerhub2 on my FJR, everything needs bare wire ends to plug in. I'm gaining a collection of trimmed wire ends with either claw or ring terminals. They can occasionally be repurposed.

It's the same for many other accessory power solutions, for example the Eastern Beaver PC8.

I feel like if you're the kind of bike owner who installs an automatic chain oiler, it's very unlikely that's your only accessory system.

BTW, I don't miss oiling the nonexistent chain of the FJR. ;)
They can say what they want, but not all warranty provisions are necessarily enforceable. So we're back to your stump, but the stump grinder may cost more than the product is worth. (Is that a mangled enough analogy? :cool:)



That will certainly be a consideration in future. However, this issue was not knowable until the box was opened, at which point the product is not returnable. (Revzilla's rules, and they're on solid ground there).

Now that it's posted here, it's at least knowable for others.
Just like any number of things if you modify it from factory you have voided the warranty.

I have no doubt that Scott like so many others have put warranty criteria on their products to protect them from the village idiots who buy their products the screw it or the installation up and want the manufacturer to warrant it. I can see the shade tree mechanic clipping off the terminals and the cutting the wiring too short them trying to return the oiler because the wiring isn’t long enough. Or then using a cheap crimp butt splice connector to extend the wire and in two days the connector vibrates loose and the oiler stops working they want a warranty claim.
@DesertBike
That’s not fair. Totally uncalled for and not true. My Yamaha, the ugly one, requires lubing the rear drive…every 10,000 miles.

Whether you are on a trip or not. Raining and in the parking lot, late at night and tired, thou must lube at 10,000 miles. Give or take a few thou.
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Just do it, Improperly Torqued, and in the event of a warranty claim in the future, just tell them it came bare wire, sans connector. Then tell them you were miffed about having to go out and buy a connector when it damn sure should have come with one! By God!!
Done.
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