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Discussion Starter #1
Finally got her yesterday night. :hurray:
As a NJ new resident I ordered at motorcycle mall, but since they have no clue about customer service, I took deposit back :yikes:and ordered at Mineola NY.
Luis was very helpful and we did everything within one day.:biggrinjester:
Great service!
Now it is a time for upgrades and trips.

Since skid and other protective gear still on a way, I would like to ask your suggestion for short ROAD trips from North Jersey to West and North.
:confused:
 

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Congratulations, I have mine for one month now. Enjoy!
 

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Finally got her yesterday night. :hurray:
As a NJ new resident I ordered at motorcycle mall, but since they have no clue about customer service, I took deposit back :yikes:and ordered at Mineola NY.
Luis was very helpful and we did everything within one day.:biggrinjester:
Great service!
Now it is a time for upgrades and trips.

Since skid and other protective gear still on a way, I would like to ask your suggestion for short ROAD trips from North Jersey to West and North.
:confused:
you had issues with motorcycle mall in belleville? who was your sales rep? I got my vstrom from there and they were awesome and i had a great experience. what issue did you have?
 

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Discussion Starter #4
Giovanni and Drew.
I ordered a bike, filled finance application. Once the finance was approved they were unable to answer simple question: when to come and sign and when the bike will be ready.
Since I'm very new in a country and have no credit history, my wife was a cosigner, which means that we need to come together to sign a finance.
I called few times, Giovanni promised answers, but never called back.
After few more calls I was transferred to Drew, who promised bike ready for next day and we can come to sign.
Day later (evening) we waited for Drew's attention 25 minutes, all this time he was "busy" speaking with other sales reps, etc... After additional reminder he kept us waited for another 20 minutes. :headbang:
All this time he traveled back and forward on front of us like we been air. Finally I came to him and asked to refund my deposit. He tried to tell me that the bike is on a way (previously he promised the delivery on that day. Needless to say that I also needed to buy some accessories (total around $2000 cash that I had in pocket). However I'll never spend my money in place with such customer service during sales cycle. :yikes:
I ordered the bike in Mineola (Long Island) and was VERY happy with cooperation and Service provided by Luis.:hurray:
 

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Giovanni and Drew.
I ordered a bike, filled finance application. Once the finance was approved they were unable to answer simple question: when to come and sign and when the bike will be ready.
Since I'm very new in a country and have no credit history, my wife was a cosigner, which means that we need to come together to sign a finance.
I called few times, Giovanni promised answers, but never called back.
After few more calls I was transferred to Drew, who promised bike ready for next day and we can come to sign.
Day later (evening) we waited for Drew's attention 25 minutes, all this time he was "busy" speaking with other sales reps, etc... After additional reminder he kept us waited for another 20 minutes. :headbang:
All this time he traveled back and forward on front of us like we been air. Finally I came to him and asked to refund my deposit. He tried to tell me that the bike is on a way (previously he promised the delivery on that day. Needless to say that I also needed to buy some accessories (total around $2000 cash that I had in pocket). However I'll never spend my money in place with such customer service during sales cycle. :yikes:
I ordered the bike in Mineola (Long Island) and was VERY happy with cooperation and Service provided by Luis.:hurray:

Wow, that is really crazy. I bought my bike in the off season, so I guess that explains my massively different experience, but I dealt with different people. My salesman was Lloyd who is one of their senior salesman and he was excellent, he spent a lot of time with me showing me bikes, talking, etc. This was in December so they were a lot quieter but I went back many times to make payments between Dec and April and they were always really nice and helpful. I even brought my family in to see my bike and the finance manager spent like an hour with us showing my handicap brother all the bikes.

I will mention this to lloyd when I see him so he can make sure his manager knows how you were treated.

They are really crazy this time of year, trying to make all the sales they can while they can, which I can understand to a degree but that is no reason to blow off a customer like they did for you.
 

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Discussion Starter #6
I came to buy, I didn't waste their time to sell me. I was a very easy customer to deal with.
I knew what I want, I knew what price should I get. EASY.

Somehow after the finance was approved they decided that they keeps my b.. in their hand. Call me "crazy russian", but I never allow to anybody think that way.
as somebody in the forum said "the bike is only a deposit for accessories".
with an adequate sale process, they could get few more thousands from me in April.
 

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I came to buy, I didn't waste their time to sell me. I was a very easy customer to deal with.
I knew what I want, I knew what price should I get. EASY.

Somehow after the finance was approved they decided that they keeps my b.. in their hand. Call me "crazy russian", but I never allow to anybody think that way.
as somebody in the forum said "the bike is only a deposit for accessories".
with an adequate sale process, they could get few more thousands from me in April.
So youre new here from Russia I guess?

Yeah man it sounds like a really easy sale, I hope the fact you are new to the country didnt play into it, this is a really diverse area so I would really doubt it.

I can tell you overall they are a good place, I think your experience is not typical, I think you got some shitty sales people.. I will defintely mention this to Lloyd.

Which color did you get? They had a left over 2013 in white in the window recently.
 

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Discussion Starter #8
Got a blue 2013. And yes, im very new here, originaly from ussr, than 23 years in israel. So, can be called "crazy russian jew" :)
 

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Discussion Starter #10
:thumbup: Yes, good deal.
But Indian guys will have even better.:mrgreen:
 
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