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Discussion Starter #1 (Edited)
First, here's a picture album of my new bike, next to my old bike, outside the dealership. Notice the ambulance in the background...?

Photo Album - Imgur

The bike came in a crate yesterday afternoon and my sales guy called to tell me he needed to put it together and I should show up at 10AM today to get it - so I showed up at the appointed time. He takes forever to get my paperwork together, so I have to just wait, and finally after a little over an hour, I get taken to the papers office and sign away my life :fineprint:

I ring the stupid bell that everyone claps for when a bike is sold and the sales guy brings me back to where the bike is, in the mechanic bay area. I see the bike and it's got almost nothing on it - not the windshield, not the engine guards, not the luggage racks :jawdrop:

I wait around for another almost 2 frigging hours. Finally the sales guy calls me outside and they roll the bike out - I want to get a picture of both. He tells the mechanic rolling it out to set the old bike next to the new but mechanic guy is either extremely distracted or dumb - he just sort of sets the bike at a weird angle to the other one and walks away, the sales guy looked annoyed and had to move it himself again to make a better pic.

So while this is happening, I hear an ambulance. It pulls into the parking lot with its lights on, right behind the bikes (see pic). I asked the sales guy, who was quickly showing me around the bike, if everything was OK. The sales guy was like, "Yeah, just a thing with a technician. So here's the pre-load adjustment knob..."

While this is happening, we notice the bike isn't put together all the way yet. One of the bolts on the engine guard is barely threaded in and sticking *way* out, one of the side bags wasn't actually locked onto the rack, and god knows what else. The sales guy calls the same mechanic guy out to tighten the bolts that were obviously loose, and the mechanic guy again looked like he had no idea what was going on - either stupid or distracted.

I drove off on the bike and got a call a couple hours later, from the sales floor manager. He said that the guy who put my bike together had, just after filling my bike with gas, blown himself up with the gas tank he'd used to fill my bike, supposedly slinging him back through the air. I guess this isn't my bike's fault, but maybe it's a grim foretelling of me having some fiery wreck because it's cursed. All I'm saying is that I'm not looking forward to the 666th mile I put on it :biggrinjester:

Anyway, the dude that blew up went to the hospital and will be OK, but apparently they didn't do a final go-over (duh) and, worse, there are still a couple things not on my bike. That explains why the mechanic who was out there looked so out of it, considering he'd just seen something crazy happen to his coworker. What this means for me is that I have to go back to the dealership. I'm going to ask the sales manager to sell me an OEM topcase for dealer cost - anyone know how much that is?

You know, I wasn't terribly pissed off about all this until I wrote it all out. Now I kind of realize that my time was wasted and I think they're using the excuse of the guy blowing up to try and get sympathy for being crappy with their service. Damn.

Well anyway, great bike. Promptly dropped it in my driveway when I got home, thankfully fell off into the grass and there was no damage to anything at all.
 

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I think I'd get the dealership to check over the bike to make sure that all the PDI items were done correctly. And not by the person who had all the excitement with the fuel can!
 

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I do think the dealership should have called you and said "We've had an accident and the mechanic working on your bike has been badly burned/injured. The bike won't be ready today".

However, I shake my head over you being pissed because your inconvenience outweighs the injury received by the mechanic.
 

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Sympathy for the injured mechanic, but..........

I wouldn't go back to that dealership for ANYTHING.

I'd be looking for another dealership to do any work in future.

[maybe my thoughts are skewed by my recent dealings with a local Suzuki/Kawasaki dealership but I'm sick of mechanics doing half arsed jobs on my bikes that leave me at risk of being injured or killed and then claiming "extenuating circumstances" for their shoddy workmanship when I front them about it :furious::furious: ]

I agree with P38, they should have apologised to you and delayed the delivery of your bike until it was done properly.
 

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I would call the Suzuki America office and explain the condition of the delivered bike and ask them where they would suggest you take it for a proper inspection.
Someone at the dealers should give the Area Reps number.
 

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Bad days happen.
Sometimes really bad days.
I would chalk your inconvenience up to "Don't sweat the small stuff, and it's all small stuff."

Then I'd aknowledge with them that it was a bad day all around, and ask if they can do a very thorough once over on the whole bike since clearly it was a really crappy day. Which they will.

Then, I'd say how about an accesssory at cost? And if they say no..., Meh, internet's got great stuff for less anyway.
 

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Sounds like you should name your bike Christine.
 

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I do think the dealership should have called you and said "We've had an accident and the mechanic working on your bike has been badly burned/injured. The bike won't be ready today".

However, I shake my head over you being pissed because your inconvenience outweighs the injury received by the mechanic.
I made no such comparison. They're the ones that are using his injury to gain sympathy, and he was only injured after they'd put everything together. 99% of the time that was wasted was prior to his injury - clearly you didn't read what I wrote if you're saying they should have called me about the accident. I was in the room next door when it happened.
 

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The dealership's failure was in not being open and honest with you in the first place. I'd ask for a sit-down with the dealership owner or general manager and explain how you will file a complaint with American Suzuki and your state's vehicle repair agency how they let you take the bike that was not safe to ride. Ask for the top case at 40% off, and file the complaints anyway. Yes, employees do make mistakes, and this employee made a painful one. Any dealership with integrity (is there one?) would have told you that an employee was hurt on the job and your bike wasn't yet ready. Instead, they lied to you and put you out on an unsafe bike.
 

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Take matter into your own hands

I would try and get OEM manual for cost and the top case. either way your now a bike owner, not a prospective "customer" it seems once that threshold is crossed things unfortunately change. I would go over everything on the bike I could, research here or maybe you could find a Stromtrooper locally to help you go over it. check everything you can think of, rear wheel axle bolt, chain adjustment (is it even?) front wheel axle and pinch bolts, is the tire on the right way? handle bars, brake hardware, engine mounting bolts, stuff like that. I know it should be right from the get go, but it's your butt on the line, and if you know in your own mind that everything is as it should be you should have years of fun ahead. It's a great bike when setup properly, and the peace of mind that you know for sure that its setup right is worth the effort. I by no means want to give the impression that the dealer isn't at fault, your trust level in them is destroyed, it will be very hard for them to earn it back.
 

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Discussion Starter #17 (Edited)
Update - I took the bike to the dealership today and the dude went over everything on the factory checklist. I was given all the extra parts (various bolts, extra locks for a top case, etc), and spoke to the sale floor manager. I agreed to sell me a top case at dealer cost, but I still think it's too expensive and will probably figure out how to get a Givi on my adventure's rack.

Also, the guy that went over the bike was the one who had gotten blown up. He showed me his swollen hand. Apparently, the way the tanks work is that air is blown into them in order to push the gas out and pump it where they want to pump it. Something lodged in some valve and the tank overinflated while he was bending over it. The tank ruptured and lifted him back up into the air. There was no fireball either, just the explosion pressure. Had it caught fire, it would have destroyed my bike, and likely caused more serious injury.

Edit - To be clear, this tank I'm talking about is *not* the bike tank, but simply a fuel tank they use to fill up bikes. I got a full tank of gas, but my trade in was almost completely dry on reserve. Suck it, dealer! :devil_16:
 

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Sympathy for the mechanic !!
But It does appear like the dealer initially tried to avoid bringing up the incident !
When it comes to motorcycles, transparency is of utmost importance and dealers need to be upfront and tell it like it is !
 

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This is a sad situation and the dealer could have handled it much better. He may not have a choice for another dealer. I would talk to the owner but it isnot a good idea to be vindictive or threaten them. That is a sure-fired way to cause bad blood and lose all hope of cooperation. Filing a complaint should be a last resort.

Play nice and you'll be more likely to kiss and make-up.
 

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I never want to go to a dealer again. Any dealer.
+1 I'll second that. At least the few I've been to around here. nobody is gonna care about my stuff the way I do.
 
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