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I sent my order in about 3 weeks ago and they charged my card. I want to know the anticipated build date and I've tried to get in touch with him. Over the last week I've called them 20-30 times and no answer. I've left a message twice and sent two emails...no answer and no response. What the hell? Is this his idea of customer service? Is this normal for Mayer? If so, I'm not sure I want to do business with a company that refuses to communicate. Any ideas?
 

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I don't know, I e-mailed them about getting my stock seat reworked-they never answered? Figured they didn't need my money, I'd call or e-mail them and tell them you want your money back OR put a dispute claim on your card--that will get someone's attention! Good Luck!! BB
 

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I hear second-hand that his brother, Bill Mayer, is better. Might be worth a try. He's in Ojai, CA. I also hear they are completely separate operations and they don't talk anymore. Again, all second-hand.

I sent Bill Mayer an email inquiring about a custom seat. They responded the next day, and were very friendly.

http://billmayersaddles.com/BMS/The_Creator.html
 

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I talked to Rick yesterday on the phone and got the information I was seeking. He told me that ride-in customers are served on Tuesdays and Thursdays, and that it's a good idea to let him know a day or two beforehand if you are planning to ride in.

He seemed friendly and responsive, but two details left me scratching my head a little. I asked him about the apparent contradiction on his website that says in one place "The charge for a ride-in appointment is $25. Contact us for details", and in another place "All Ride-ins save another 10% on sale seats too!" He then contradicted both of these policies by saying that 1) there is no extra charge for ride-in appointments; and 2) there is no discount for ride-ins on sale seats.

The price comes out about the same in the end, but it's a little disconcerting that stated pricing policies on the website are not actually valid. Maybe he's got somebody else doing the business end and he just does the seat work, but....

I'm still thinking about going up as soon as there is a decent weather window. Even at $269 + tax it's a pretty good deal. My only fear is that there will be another policy change during my ride up.
 

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I had him build a seat for my DRZ400SM in February. When it eventually came back, it was excellent. It was just like I asked for, and looked better than OEM. That said, it was about four weeks later than promised, it was impossible to get anyone on the phone, and emails were not returned. I even got an email two weeks before it was shipped with a Fedex tracking number that was no good. I finally got another email with the correct tracking number, and the seat arrived.

Be patient with him. He does good work at a great price, but is severely lacking in customer service skills. If you don't have a spare seat, I'll bet you can find one to borrow from someone on the forum...
 

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I've got a Rick Mayer seat. I drove 2.5 hours to the Chicago Motorcycle show to meet him, ask questions, provide my information and money. I recieved dates for when the seat would be started/finished and when to expect it to ship.

All that ment nothing. The seat was a month late. :furious:

It's a good seat and is holding up nicely and it's better than stock, but isn't the dream I thought it would be.

Getting dicked around on the delivery date didn't make me happy. Good thing I had a spare seat or I would have missed the month of April!:headbang:
 

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I ordered a seat. I think.
After repeated unsuccessful attempts to contact them by phone to answer a couple of questions I faxed my order only to get a reply that the cost was quite different from the advertised sale price. After an email Rick he acknowledged the mistake about the pricing.
I have sent a email to find out if I have really got a seat on order or not but have not heard anything.
Starting to have serious reservations.... but I really do want one of his seats.
 

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Normal

This is a typical transaction with him. I know that this is not his career(he has a full time job) but, I thought that he had this fixed with the new shop and hired someone to pick up his slack.

This is the reason I was asking a 350 for mine when i sold it.

If you can get one it is a good seat.
 

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I hear second-hand that his brother, Bill Mayer, is better. Might be worth a try. He's in Ojai, CA. I also hear they are completely separate operations and they don't talk anymore. Again, all second-hand.

I sent Bill Mayer an email inquiring about a custom seat. They responded the next day, and were very friendly.

http://billmayersaddles.com/BMS/The_Creator.html
Actually his name is Rocky, His Father was named Bill and left Rocky the business when he passed away. Rick went into business himself. And yes the word is they don't get along. I have had two seats build by Rick, but that was about 7 years ago. One for my KLR and the other for my ST. I also have a seat for my Wee being built now. I have not had any issues with Rick, and my calls have been returned, at most, a day later. I, on the other hand was not impressed with Rocky's communication skills. You pay your money and take your chances.:yesnod:
 

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I just ordered a Rick Mayer seat. I called for two consecutive days and received a personal call from Rick the following day. On the phone, I found him to be very pleasant and professional.

He even talked me out of a more expensive seat option after we discussed my uses.

I faxed in the order form that afternoon. I'm having a few reservations, since I've yet to hear a single customer say that his seat was delivered on time or even close to the promised time. Rick quoted me about five weeks. My understanding is that I'll be lucky if it's double that.

In the big picture, what's a few weeks, especially if I like the seat? But I wonder if I would feel less aggravation if I went with a seat maker with a better reputation for delivering on time.

Jamie
 

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... I'm having a few reservations, since I've yet to hear a single customer say that his seat was delivered on time or even close to the promised time. Rick quoted me about five weeks. My understanding is that I'll be lucky if it's double that.
I ordered one from him a couple of years ago. Good communications (possibly from someone else there), delivered on time (within a day or three), great seat, and they even answered some questions I had after the fact.
 

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Ordered a seat two years ago from Rick.

On the negative, what has been said in this forum was my experience too. Even when I got the seat, it was wrong.

On the positive, he is nice (when you can get him on the phone) and corrected the problem on his dime (shipping too).

I like the seat. It isn't like sitting on a cloud, but I went from 1hr to riding a full tank and being fine.

I strongly recommend riding in, as then he can make changes on the spot, you don't have to wait weeks past the deadline for the seat, and you pay after service is rendered. As you read reviews, you will notice, the ride-ins don't complain... the ship-ins all do.
 

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I'm happy to report that I got back from Rick's shop yesterday with my newly-redone seat and it looks and feels great. I haven't had time to do a full evaluation, which will require an entire day in the saddle (hopefully this weekend), but the workmanship and attention to detail is impressive.

Rick and his crew are great guys, and are definitely dedicated to satisfying the customer. If the seat's performance measures up to the buying experience I'll be a very happy camper. I have every expectation it will.
 

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I've been suffering on the stock seat long enough now and have been desperate to find a more compfortable option but just don't have the cash for a Corbin, Sargent, Russell, or Rick Mayer right now... Sent out a WTB for a used one and nothing really worked out there either, one option was too much $, one was not quite all there, you know the whole 3 little pigs story. Getting ready to give up for now when someone posted the "April bike of the month" special at Rick Mayers shop was our beloved V-Strom - $269! But after reading thru this thread I almost backed out because of Ricks apparent lack of business acument. I am sorry, I have to say my experience has been the polar opposite of every negative comment posted here so far. His daughter answered the phones when I called the first time, she didn't know the answer to my question but called me back 10min later with the answer, and after I scheduled my ride-in appointment (used my sweet work-from-home schedule to score a tuesday morning gig only one week out!) Rick called me the next day to see if I had any questions, or concerns. He then inquired about my traveling situation, told him I was tent camping (without the tent) and would stay at a Shasta Lake campground, where he made a far better suggestion of Whiskey Town where you could camp just a few feet from the water, hell, he even offered up his front lawn for me to pitch a tent if I wanted! Thats what a great experience I have had thus far... As it turns out, some of your customer service complaints I am sure are justified to you, please keep in mind that you are dealing with a one-off custom craftsman, and not a mass-produced Chineese knock-off. So if it took a while to hear back from him, its because his daughter just gave him his first granddaughter and his son is home from the Air Force on Leave - I don't think anyone can dispute those as justifiable reasons for any delays. He acknowledge these concerns coupled with the season influx of demand on his seats and said his usually above average customer service was nearly back to normal.

** the Trooper posting this did not recieve any money for this endorsement **

I am so excited to get this seat made next week, I will certainly follow-up here and let you guys know how the rest of the ride-in experience was.
 

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I have never dealt with Rick so I can't comment. I have bought two seats from Rocky (Bill Mayer Jr) and the service was fantastic. Susan usually answers the phone and Adrian runs the shop.

I highly recommend that what ever saddle maker you choose that you do ride in if possible. You will get the best saddle that way.
 
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