I sent my order in about 3 weeks ago and they charged my card. I want to know the anticipated build date and I've tried to get in touch with him. Over the last week I've called them 20-30 times and no answer. I've left a message twice and sent two emails...no answer and no response. What the hell? Is this his idea of customer service? Is this normal for Mayer? If so, I'm not sure I want to do business with a company that refuses to communicate. Any ideas?