StromTrooper banner

1 - 9 of 9 Posts

·
Premium Member
Joined
·
203 Posts
Discussion Starter #1
I recently got in on the good deal for the Garmin 396 LMT-S. I installed it today by attaching it to the unused auxiliary plug behind the radiator. Everything works great with one exception. It randomly powers off. I don't suspect my wiring of the device as it is/was completely charged even before mounting. I have sent an e-mail to Garmin and will try to call them on Monday. Has anybody else had a similar problem? Any troubleshooting thoughts? I've been using handheld Garmins for hiking and hunting for two decades and have been using Garmin automobile GPS devices for the same amount of time and have never had one do this.
 

·
Registered
Joined
·
14,131 Posts
My Garmins drop out occasionally. Don't know why but I just hit the reset or pull the plug and restart. I've gotten used to it.
I find that the plug in the socket gets loose occasionally, who knows. Vibration?
 

·
Registered
Joined
·
452 Posts
Not had any issues with my identical model. Does it say “power lost, powering down in 15s” when you turn the key to off? This is a good sign as it means it is indeed charging when the ignition is on. Well, there is also a charging indicator at the top of the screen, maybe easier to just look at that lol.
I assume you followed the instructions for attaching the little charging pins to the back of the unit. What else, does it click when you put it into the cradle? Maybe remove and reattach a few times to make sure the contact is good, maybe the electrical connection needs to be broken in a bit.
How did you attach the Eastern Beaver connector to the GPS cable, is it solid?
Of course it’s always possible you got a bad unit, just trying to think of potential causes.
 

·
Registered
Joined
·
3,087 Posts
The guys at GPS city recommend doing a update for your problem.

I don't know if it is a fix or not,nobody has reported back.
 

·
Registered
Joined
·
441 Posts
I'm not sure how your Garmin is hooked up, but I had a similar problem with powering my Rand McNally TND 530 on the bike. I was using a generic "acorn" usb plugin inserted into the 12v socket, and a usb>micro usb connector to the unit and it would randomly drop. Using the clunky 12v power cord the unit came with, I have no problems, nor do I have probs charging my phone from the same acorn-cord devices. Apparently, there is s some proprietary circuitry in the stock power cord head.
 

·
Registered
Joined
·
665 Posts
I recently got in on the good deal for the Garmin 396 LMT-S. I installed it today by attaching it to the unused auxiliary plug behind the radiator. Everything works great with one exception. It randomly powers off. I don't suspect my wiring of the device as it is/was completely charged even before mounting. I have sent an e-mail to Garmin and will try to call them on Monday. Has anybody else had a similar problem? Any troubleshooting thoughts? I've been using handheld Garmins for hiking and hunting for two decades and have been using Garmin automobile GPS devices for the same amount of time and have never had one do this.
My zumi 395 did that. Replaced under warranty.

Sent from my SM-T590 using Tapatalk
 

·
Premium Member
Joined
·
203 Posts
Discussion Starter #8 (Edited)
To provide answers to some questions and assumptions.

For some of the questions, mine is hardwired directly into the bike: no 12V plug-in, no usb plug-in. It does not appear to be shutting down because of power loss. I used the Eastern Beaver adapter plug and plugged that into the heated grip plug for which it was designed. The wires are connected to one another via posi lock connectors, checked and re-checked. I did an update before ever mounting it and it was 100% charged prior to even connecting to the bike's power.

There's no consistency as to when it happens. It does it on smooth pavement and bumpy gravel. At times it stays on longer than other times. When it shuts down, it doesn't give the standard "External Power Lost, Shutting Down" warning as when you lose power. The screen just goes blank. However, when the power button is pushed, it starts right up with the standard start up messages. It starts right back up every time, no lag, nothing seems amiss.
 

·
Premium Member
Joined
·
3,462 Posts
Sounds like a bad unit.....that is not normal. Mine is direct wired too and unswitched so it stays on while gassing up or shooting photos with ignition off.
 
1 - 9 of 9 Posts
Top