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Discussion Starter #1
Before I any critical service is needed, I thought I should ask about Suzuki dealership/mechanic experiences in the GTA, Ontario area. I bought mine at Newmarket Suzuki and bike service dept appears to be a "poor sibling" to the car dept. Service area seemed like an add on - and not really set up as a shop. All contributions appreciated.
 

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All dealers are crooks IMO and service usually sucks :roll: Most shops won't pay a mechanic a decent wage so it's difficult to attract good help. Suzuki of Brampton replaced a clutch in my first bike and didn't f*ck it up. They took their sweet time about it but it was done correctly. Cycle City in Burlington has gotten decent reviews over the years and while I will buy a bike from them (2 actually) , I haven't had any work done on my bikes from them :?

If the bike is under warrenty try to find a shop. Northern Motorsports in Bradford might be a place to try. I do as much as possible on my own, or I hit a small local shop in the Albion/Weston rds area.
 

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Stay away from Milton Motorsports. I had heard good things about them. Turns out it wasn't true. I took my V in there for the 1,000 km service. Told them it was not running well. They told me "they all run like that" then he tried to tell me it was how I was riding it. Tried to charge me $300.00 for the service. I said that was BS and he immediately dropped the price $100.00. I was so pissed I paid and left. :evil:

I finally had a chance to install some collected farkles this weekend and ended up finding one of the boots for the intake box was not even attached to the throttle body. Best bet is to do your own service and hope you have no warranty issues so you can stay way from the dealers.
 

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Bike shops

Tony Cycle in Kingston used to be brutal, but they have changed owners and the new people seem very nice.

I haven't tried their service dept. though.

Carson's in Perth is where I go for my dealer needs. Good Service, nice people and they haven't screwed me yet.

Cheers!

V.
 

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Oh and...

I bought my bumble bee at Brampton's Suzuki and they delivered the bike with the wrong mirrors, didn't get the GIVI luggage I had ordered on time and when I received the E52 top box at home, I noticed it was their floor model as it had a demo sticker inside.........

Once tehy had gotten my cheque, I was a nobody again.

Cheers to return business!

Carson's will be my next dealer when I buy.
 

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I bought at Suzuki of Newmarket and had my 1,000 km service done there a couple of weeks ago. As far as I can tell, the service was done correctly. I have a new 05 DL650. However, while the bike was in for this service, I had them install the Suzuki Engine Guards. These were not installed correctly. :evil: They forgot to put the additional washers behind the spacers so the mount for the bars was torqued down but floating above the spacers on both sides!! This error will result in the bars breaking just from the engine vibration alone, never mind a drop. This has been noted with photographs elsewhere on this web site. I took it back and they immediately fixed the problem at no charge and without argument. At the same time they were doing this, my Givi racks and bags came in so I asked if they could install them for me while fixing the guards. They said they were too busy. I had to come back with my car the next day to pick them up and installed them myself. Given this experience, when my handguards came in, I decided that it would be more hassle than it was worth for me to install them, so I took them to McBride's for installation. It was Saturday morning, first come first served, and I wanted them on right away. I warned the technician about losing parts inside the handlebars, and sure enough, that's what happened. He got them out after about 20 minutes of fiddling with tools that I do not have and I got a discount on the install, so I figure it was money well spent.
I am impressed with Suzuki of Newmarket's pricing both on bikes and accessories. But whatever you can do yourself, you should do because there is no guarantee that even the biggest, most reputable dealer won't screw up. At least with Suzuki of Newmarket, they acknowledged their error and fixed it right away.
 

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My thoughts on McBrides Cycle (YMMV) If my bike broke down in front of McBrides Cycle, I would push it elsewhere for service :shock:

Throttlehound said:
I bought at Suzuki of Newmarket and had my 1,000 km service done there a couple of weeks ago. As far as I can tell, the service was done correctly. Given this experience, when my handguards came in, I decided that it would be more hassle than it was worth for me to install them, so I took them to McBride's for installation. It was Saturday morning, first come first served, and I wanted them on right away. I warned the technician about losing parts inside the handlebars, and sure enough, that's what happened. He got them out after about 20 minutes of fiddling with tools that I do not have and I got a discount on the install, so I figure it was money well spent.
I am impressed with Suzuki of Newmarket's pricing both on bikes and accessories. But whatever you can do yourself, you should do because there is no guarantee that even the biggest, most reputable dealer won't screw up. At least with Suzuki of Newmarket, they acknowledged their error and fixed it right away.
 

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More than one response mentioned warrantee issues. Well I was given an extended warrantee as part of the purchase deal last fall - I think everyone got it. Anyhow, does one have to get dealership servicing at their specified intervals to validate warrantee? Would be a nice scam if that were the case.

Honda (car) dealership said not to worry - just change oil and save receipts.
 

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I bought my DL650 in May from Newmarket Suzuki. I've found their service and after sales support so far to be very good. Price-wise: service is same labor rate as what I've seen at other dealers I've compared. Pricing on accessories has been more than competitive (both here and in U.S.) and they've taken care of installation where I've requested with no additional efforts on my part. Overall, I'm very satisfied with their service so far. I can't comment on the overall competence of their service department but I do know for a fact they performed what I requested them to.

I do agree however, not in just the interests of $ savings but also practical skill building there are certain things an owner should do themselves - change own oil (after the all important first service), be able to do all lube, inspects, tightens, change a cable, linkage, even do own valves. Add in being able to remove f/r wheels -you may need to do this sometime.

I have to admit - as a 30 yr Project Manager involved in Customer Service I'm probably in the minority i how I approach service. I never take my bike, or car, or anything in and say -do what the service manual says - I write it out, watch them attach it to the work order and if I don't see a match 1 for 1 when I pick it up , I ask to talk to the mechanic. If necessary, I'll describe the noise, the problem, once with my car - even did a tape recording....if they're going to charge me $70-90 / hr I'd like to narrow their time spent investigating a bit.

Last but not least - keep records - a simple notebook of any maintenance youv've done, (I even record when I clean and lube chain) is a great record that will go a long way if there ever is a dispute. I'd also suggest, where possible, use an approved service manual if you're not at expert level - nothing mitigates risk / warranty claims like following the instructions provided by the manufacturer! It's cheap insurance.

Safe riding!


Can agree with comments re: Carsons. Heard a lot of good things. My only other dealer experience was years ago and nothing negative to report.
 

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I agree with Wolf, unfortunatly the money just isnt there for guys (or gals) to make a career and decent living fixing bikes.

I worked in bike shops for several years way back when, loved doing it, but the time came when I had to move on to a profession that would pay a decent living and provide a secure future. In otherwords, when the fun was gone, so was I.

Mechanics spend piles of loot on hand tools and even some special tools. You never recuperate the costs.

With the complexity of todays machines, techs dont stay around long enough to become proficient in proper diagnosis and repair.

Many shops are hesitant to spend money on training, only to have personel leave, often to another shop that might offer a buck or two an hour more.

Often there isnt enough work to keep a mechanic employed over the winter, so they get laid off.

Here are my suggestions:

1. Buy a manual for your machine and some basic hand tools. Learn to do as much of your own maintenance as possible. I derive great joy in doing all of my own work.

2. Only take your machine for actual warranty related issues to a dealer. Repairs or service that you will have to pay for yourself, check around.

3. Try to find a small repair shop that has been in business for a long time. Generally an owner/operator of a small shop is still in business because they have provided good service in the past. You might pay abit more for parts or accessorys (or maybe not?), but good service is always, always worth paying for.

4. If you actually find a good shop, support it as much as you can, by having work done there, or buying parts and accessories.

5. Join a local club, they often have "work nights" and the exchange of information and experience is priceless.

6. Own a Suzuki ;)


Cheers
 

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Update!

Well, after my East Coast run, my rear tire was shot. I decided to give Tony's Cycle in Kingston a try. Since the new owners took over, they have worked very hard at getting a good reputation.

I took the bike in to get the new rear tire installed. (I had the tire) I also decided to get the oil change done there as I had no time to do it myself. I asked them to use the iPone Synthetic I usually buy from them.

2 hours later, I got the bike back. Tire was on, oil change was done, crush washer had been replaced (it needed it, but I'd forgotten to ask them), throttle cables were adjusted, idle speed was set, chain was adjusted and lubed (the chain was like a 60 year old street worker.....loooose!)

They charged me $178.00CAD (tire mounting/balancing, LOF, Synthetic Oil, etc..)

Now, although I can't say that they gave me a deal, I think the price was fair, considering the job was done on a saturday, the bike was ready ahead of time, and all the work was done flawlessly.

:p

Thumbs up from me!

V.
 

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Glad to hear!

If you find a good shop, stick with them, and spread the gospel.

Cheers!
 
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