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Discussion Starter #1 (Edited)
I bought my bike and had them put the Givi shield on but they did not tell me it had warnings about the sunlight melting the dash so now I have a little spot that got melted and the dash has a small gap in it.they took the shield out of the box and put the stickers on the stock shield and put it back in the box the Givi came in so i never knew about this warning!!!! Are they at fault or is it my stupid mistake for no opening the Givi box and looking at it????? I would have thought it was there responabilty to tell me about the warnings. Please help with your thoughts.Also does the stock sheild do this????
 

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I would press them for replacement part at cost, but beyond that, its on you IMO. They should have left the stickers for you to remove, which is why I would argue for the replacement part at cost...they shouldn't profit for their mistake.

The Givi screen does this because its larger, and has a larger curved surface, so if you park with the sun behind the shield, it can focus the sun's rays in the reflection of the shield, which is pointed at the dash relative to the angle of the sun. If you point with the sun in front of the shield, the curved surface is deflects the rays, so no worries.

The stock shield is just too small to do this. Personally I'd be careful with any of the larger screens.
 

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I feel for you as it truly SUCKED!! when it happened to my new bike. All i can say is that about the time i dropped it in my driveway and broke the signals, is about the time i quit worrying about the melted spot. So go ride and sonner or later it'll cease to matter. Until then i'd bug the heck out of the dealer for a replacement part. Good luck!! J.R.
 

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Man I feel for you and I would be steaming in your shoes...

But

They did you provide you with all the original parts and product information. They installed it and cleaned it, which I would expect.

I would politely discuss it with your dealer and see if they will help out on the price of a replacement part, let a local salvage yard know you are looking for one or.... put a sticker over the spot, preferably something obnoxious and be done with it.
 

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This is just my opinion... You wanted the shield installed. You picked out the shield. It is NOT a factory Suzuki part. It was up to you to do all the research on ANY aftermarket parts that will be installed on the bike. I don't see how you can hold the dealer resposable for after market parts.
Sorry, this is not what you want to hear...
 

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In a professional and courteous manner, discuss this with the service manager and/or the general manager, calmly explaining the situation. Meet them half way by admitting that to err is human (their error, which you can forgive with a replacement part), but that you feel the warning label should have been left on the Givi for you to see, understand, and then remove yourself. I don't think you had any obligation to open the package to inspect your old shield to discover the other shield's stickers and labels.

Tell them you chose their shop over the others out there and that you'd certainly like to maintain a good two-way street of business in the future, and that a way for that to happen is to have them replace the damaged part. The wholesale cost of that part is not going to tip their balance sheet at the end of the month, and it will demonstrate to you that they are a stand-up operation. (If I were in their shoes, it wouldn't take me two seconds to make it right with you.)

If they tell you to go blow smoke, then they will have demonstrated to you their true colors and they will pay dearly for that in the future with lost business from you, and likely everyone you tell your story to.

Good luck!
 

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Discussion Starter #7
thanks guy's for your input and I will talk to them about it and see what happens.It was only in the sun for about 1 hour and there is just a little indention and a couple of smooth spots.A sticker would cover it nicely.If anybody looked at my bike they would probably not notice it unless I pointed it out to them.I have reinstalled my stock screen on the second setting and will try to ride like that.I work for Bass Pro shops outdoor world in the tracker marine service center and when we put windshields on the pontoons or bass boats we have to leave the stickers on for the buyer to take off.It even say's right on the sticker (dealer, do not remove,customer instruction label).It tell's how to clean the windshield properly.
 

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Since most of us look over our windscreen rather than through it, has anyone tried applying window tint film to reduce road glare and eliminate this solar hotspotting?
 

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Will the Pat Walsh shelf cover the area so its not visible?
You might throw at the dealer, why did you remove the warning sticker if you left all the others on the bike?
Mike
 

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I would imagine that if you had purchased the shield and installed it while you were in your garage, you may or may not have read the label, and you would have proceeded to install and use the shield. I did, and I'm sure countless others have done so as well. I have to think the shield acting like a magnifying glass and focusing sunlight on the bike to melt some plastic is comparatively rare. I don't worry about it with my Givi shield and no harm has come.

Too many people are too willing to shift the blame to someone, anyone else. Take responsibility. If you're old enough to buy a Vstrom and a Givi shield, you're probably an adult. Act like one.


Stan.
 

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Wow Stan, what crawled up your ass and died?

Seriously, I'd be upset too if this happened to my brand new bike. And as long as we are making generalizations about other people I'd like to mention that its probably simply transference making you claim he wouldn't look at the stickers. I read every one of my stickers as I peeled them off. :smilielol5:

Seriously though, lighten up.

-GW
 

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^ I agree w/ GrayWolf.

I would be mad too.
I'd talk to the dealer. I think they screwed up by not applying the warning labels to the new screen or mentioning it to you.

However, this is just another case of why you shouldnt have work done at the dealership. Maybe you will try to put your own windshield on next time. It's only like 4 screws...
 

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Wow Stan, what crawled up your ass and died?
. . .
Seriously though, lighten up.

-GW

You're right. I'm lightening up. I understand the frustration, and I would be frustrated too. I just see what could be another example of the all-too-prevalent mindset these days: people not taking any personal responsibility.

That said, the dealer probably should have left the stickers on. In any case, I don't think they were removed maliciously.

I actually did read the stickers as I peeled them off my Givi screen, and I had read a few accounts here and elsewhere of larger screens focusing sunlight on plastic parts. I decided I'd rather take advantage of the benefits of the larger screen. I'm not sorry I did. I love my Givi windscreen.

If you had read the warning sticker as YOU were installing the screen, would you have sent it back for a refund? I'm guessing not.

There is a valuable lesson here: Do your homework, and unless its something extremely complex, do the work yourself. Then you have no one else to blame.

Stan.
 

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...If you had read the warning sticker as YOU were installing the screen, would you have sent it back for a refund? I'm guessing not.
.
No, but I would have known not to park with the sun to the rear of the bike...I'm guessing that if the OP had known that, the screen would stay on, but parking considerations would be different.
 

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Discussion Starter #18
Stan is right but so is everyone else.I went to pick my bike up tuesday but they would not let me drive it home in the rain so I said that I have a windsheild to put on it when I get home with it but cant pick it up till saturday.The salesperson said just bring it by on your way to work thursday and we will put it on for you and I said ok.If i had put it on myself i would have the "warning" and covered it or the dash up when I parked it.After finding the spots on the dash I put my gloves there and it solved the problem.I will take pics now and put them on here.
 

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A new part at cost would be fair all around I think. It would also be an example of dealership treating a customer well and that makes me think you won't be offered anything.

It amazes me how the big 4 motorcycle dealerships, Suzuki included, are so open about treating customers like dirt. It seems if you want to be well treated you have to pay a lot for it and go to an upscale brand over the big 4 from Japan.

I have zero expectations I'll be treated well or fairly at any Japanese motorcycle dealership. Ever. I haven't been wrong yet and I've been around the big 4 for awhile. Others may disagree I'm sure.
 

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Discussion Starter #20
Here it is.It the black spots in the middle and there is a little indention and the parts are seperated by about 1/8 "
 
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