Join Date: Apr 2012
Location: Calgary, Canada
I have the G9 and have done a few thousand miles with mine. I just had the whole powerset replaced under warranty as there were issues with range and dropped voice (but when the first set worked they were awesome). It mostly effected the intercom - my voice would completely cut out or my audio would disappear - sometimes locking up the unit. Likely a poor connection on the board or something but the dealer replacement was super easy.
On Bluetooth connected to an iPhone 4S, I could be riding 65 MPH plus on the highway with my noisy HJC modular helmet and people wouldn't even know. They said it was crystal clear and thought I was in an office. To give you some background, I've worked for a wireless phone carrier for 16+ years. I've been on more than my share of phones and bluetooth devices. I surprised a lot of people with how clear it was.
Where do you have the mic positioned? I found that was the number one thing to play with when using the intercom for hours on end (intercom seems to not have the noise cancellation of the phone setting). Try to the side of your mount instead of right in front. Also, if you are using anything other than a full face helmet, switch to the larger foam cover. I was surprised how much of a difference it was when my riding partner switched (he wears a open face helmet).
As far as settings, there is a vox option, but if that's set too high the unit gets very annoying. Triggers way too easily. Sing a little too loud too some music and it cuts in!
One important thing that I found is the Scala G9 simply sucks testing it out on your couch. It sounds terrible. But get on the road and it becomes crystal clear. It's like the noise cancellation software doesn't know what to do if there is no noise.
Otherwise try it with another Bluetooth phone. If there is the same issue, go back to your dealer and swap it out. While I was the first person at my dealer to have an issue with the G9's, two other dealers have said there are some quality control issues and if you have any problems get it swapped. The good ones work great.
Hope that helps.
2012 DL650 EXP
Designed for outdoor use