Help me troubleshoot my new Garmin 396 LMT-S - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 9 Old 05-25-2019, 10:14 PM Thread Starter
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Help me troubleshoot my new Garmin 396 LMT-S

I recently got in on the good deal for the Garmin 396 LMT-S. I installed it today by attaching it to the unused auxiliary plug behind the radiator. Everything works great with one exception. It randomly powers off. I don't suspect my wiring of the device as it is/was completely charged even before mounting. I have sent an e-mail to Garmin and will try to call them on Monday. Has anybody else had a similar problem? Any troubleshooting thoughts? I've been using handheld Garmins for hiking and hunting for two decades and have been using Garmin automobile GPS devices for the same amount of time and have never had one do this.
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post #2 of 9 Old 05-25-2019, 10:29 PM
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My Garmins drop out occasionally. Don't know why but I just hit the reset or pull the plug and restart. I've gotten used to it.
I find that the plug in the socket gets loose occasionally, who knows. Vibration?
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post #3 of 9 Old 05-25-2019, 11:58 PM
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Not had any issues with my identical model. Does it say power lost, powering down in 15s when you turn the key to off? This is a good sign as it means it is indeed charging when the ignition is on. Well, there is also a charging indicator at the top of the screen, maybe easier to just look at that lol.
I assume you followed the instructions for attaching the little charging pins to the back of the unit. What else, does it click when you put it into the cradle? Maybe remove and reattach a few times to make sure the contact is good, maybe the electrical connection needs to be broken in a bit.
How did you attach the Eastern Beaver connector to the GPS cable, is it solid?
Of course its always possible you got a bad unit, just trying to think of potential causes.
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post #4 of 9 Old 05-26-2019, 12:14 AM
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Planning on hooking up mine tomorrow.

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Last edited by Highwayman2016; 05-26-2019 at 12:26 AM.
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post #5 of 9 Old 05-26-2019, 08:17 AM
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The guys at GPS city recommend doing a update for your problem.

I don't know if it is a fix or not,nobody has reported back.

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post #6 of 9 Old 05-26-2019, 10:08 AM
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I'm not sure how your Garmin is hooked up, but I had a similar problem with powering my Rand McNally TND 530 on the bike. I was using a generic "acorn" usb plugin inserted into the 12v socket, and a usb>micro usb connector to the unit and it would randomly drop. Using the clunky 12v power cord the unit came with, I have no problems, nor do I have probs charging my phone from the same acorn-cord devices. Apparently, there is s some proprietary circuitry in the stock power cord head.

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post #7 of 9 Old 05-26-2019, 10:39 AM
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Quote:
Originally Posted by BigSky View Post
I recently got in on the good deal for the Garmin 396 LMT-S. I installed it today by attaching it to the unused auxiliary plug behind the radiator. Everything works great with one exception. It randomly powers off. I don't suspect my wiring of the device as it is/was completely charged even before mounting. I have sent an e-mail to Garmin and will try to call them on Monday. Has anybody else had a similar problem? Any troubleshooting thoughts? I've been using handheld Garmins for hiking and hunting for two decades and have been using Garmin automobile GPS devices for the same amount of time and have never had one do this.
My zumi 395 did that. Replaced under warranty.

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post #8 of 9 Old 05-26-2019, 11:14 AM Thread Starter
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To provide answers to some questions and assumptions.

For some of the questions, mine is hardwired directly into the bike: no 12V plug-in, no usb plug-in. It does not appear to be shutting down because of power loss. I used the Eastern Beaver adapter plug and plugged that into the heated grip plug for which it was designed. The wires are connected to one another via posi lock connectors, checked and re-checked. I did an update before ever mounting it and it was 100% charged prior to even connecting to the bike's power.

There's no consistency as to when it happens. It does it on smooth pavement and bumpy gravel. At times it stays on longer than other times. When it shuts down, it doesn't give the standard "External Power Lost, Shutting Down" warning as when you lose power. The screen just goes blank. However, when the power button is pushed, it starts right up with the standard start up messages. It starts right back up every time, no lag, nothing seems amiss.

Last edited by BigSky; 05-26-2019 at 01:06 PM.
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post #9 of 9 Old 05-28-2019, 07:43 AM
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Sounds like a bad unit.....that is not normal. Mine is direct wired too and unswitched so it stays on while gassing up or shooting photos with ignition off.

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