Stromtrooper.com Subscription Overpayments - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 7 Old 07-21-2018, 04:14 PM Thread Starter
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Stromtrooper.com Subscription Overpayments

Two weeks ago I sent the following message to Stromtrooper.com. I have not received any response. I wold appreciate it if someone could look into this and get back to me.



"Stromtrooper.com Subscription Overpayments

Jack Barnhill
Jul 7
to payments
Apparently last year when I went to renew my subscription to Stromtrooper.com I accidently set up a second subscription account so I ended up paying for the original subscription through the automated renewal process and also for the newly set-up subscription.

I thought the double payment was an anomaly and forgot about it but I have been charged for both subscriptions again this year. I would like to get the accidental subscription canceled and the two overpayment credited to my original subscription extending it to 2021.

Original subscription #S-396742728H259523
2017 Payment Transaction ID #53016580BT208122F FOR $20.00
2018 Payment Transaction ID #6KR82564S74651402 FOR $20.00

Accidental subscription #S-3Y1581314F564330X
2017 Payment Transaction ID #5PU13770YM5152118 FOR $20.00
2018 Payment Transaction ID #0D6347806N576983E FOR $20.00

Thank you in advance for your assistance."

Jack
SoCal 92691
"I feel more like I do now than I did a while ago."
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post #2 of 7 Old 07-21-2018, 07:41 PM
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Hi Jack,

I have copied your post directly to the Mods/VerticalScope helpdesk. Hopefully you will receive a prompt reply.

The reason for this double payment is that when you become a premium member using PayPal there is a little ticked box in your subs payment entitled "recurring payment."
This means that you can ignore all reminders as unless you unticked that box your payment will occur automatically. I would suggest that you log on to your PayPal account and look in your details for "recurring payments" and untick that box. That is what I have done.

2010 Weestrom; 2017 Kawasaki Versys-X300; 1988 Suzuki GSXR1100
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post #3 of 7 Old 07-25-2018, 01:12 PM
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Hey Jack,

I've credited your account for the two payments. As Brockie said, you'll have you cancel the recurring charge on your end through your Paypal account.

Niall
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post #4 of 7 Old 07-25-2018, 05:55 PM Thread Starter
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Thank you Niall & Brockie. I did cancel the accidental subscription as suggested. Since the original subscription is credited to 2021, can I assume that there will not be any recurring charges until 2022? Is that correct?

Thanks again,

Jack
SoCal 92691
"I feel more like I do now than I did a while ago."
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post #5 of 7 Old 07-25-2018, 09:49 PM
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That is correct. You will only receive notice of an about to expire subscription.
If you have deleted the PayPal auto renewal you will then need to arrange payment - but please double check that auto payment first.

2010 Weestrom; 2017 Kawasaki Versys-X300; 1988 Suzuki GSXR1100
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post #6 of 7 Old 07-25-2018, 09:51 PM Thread Starter
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Great. Thanks again, Brockie.

Jack
SoCal 92691
"I feel more like I do now than I did a while ago."
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post #7 of 7 Old 07-27-2018, 12:09 PM
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Thank you Brockie : )

Danniella
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