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post #1 of 3 Old 04-04-2018, 04:32 PM Thread Starter
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I just had an e-mail to renew, so I did through Pay Pal, now I see I have been charged 20.00 twice on the same day. This same thing happened to me in 2015, Rather than deal with a refund can this just be applied to two years renewal. Strombing
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post #2 of 3 Old 04-04-2018, 08:33 PM
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Originally Posted by strombing View Post
I just had an e-mail to renew, so I did through Pay Pal, now I see I have been charged 20.00 twice on the same day. This same thing happened to me in 2015, Rather than deal with a refund can this just be applied to two years renewal. Strombing
I will send your post through to the Administrators. p.s I'm wondering if you signed up for an auto deduction - just a thought. Brockie.

2010 Weestrom; 2017 Kawasaki Versys-X300; 1988 Suzuki GSXR1100
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post #3 of 3 Old 04-05-2018, 09:58 AM
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Hi @strombing . So, I've just had a look at your account and it's showing that your membership expires March 3, 2020 so it looks like the extra year has already been added to your account. I believe that the subscription payments through PayPal are set to automatically renew what is paid each year (which is likely why you ended up with 2 charges). This also means that, since you paid twice this year, PayPal might think that you want to pay twice again next year (which will already be paid for anyway), so make sure that you go into your PayPal account and check your settings for any auto-renewals. It means that you might need to turn it off for this subscription so that you aren't double charged next year.

I hope that makes sense! Please let us know if you have any questions.

Cheers,

Erik
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