Auto subscription renewal problem - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 5 Old 01-02-2014, 01:42 PM Thread Starter
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Location: Bay area, ca
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Auto subscription renewal problem

I have received two emails from paypal regarding two failed attempts for auto subscription renewal from vertalscope. After checking all paypal settings I fired off a couple of emails to paypal and this was their responce:
"Hi. This is Marge from PayPal Customer Support.In my desire to resolve your concern, I tried contacting you at xxx and since I was not able to reach you, I'll be glad to assist you through this email. I apologize if the previous email did not address your concern. Let me assist you.
Usually a subscription will failed because of the payment method that is used or because the merchant made some updates on their website (subscription link/ button).
I checked the attempts here and rest assured it was not because of your funding source. Please contact the merchant to re-subscribe again. You can contact them at 416-341-8950
Iím glad assisting an important customer like you. Happy New Year!"

Anything that can be done on the moderators end or do I really need to re subscribe again? This is the first time Ive encountered this problem
Thanks, Roger

'09 VEE
'07 HD SEUC
'09 ST1300P
'06 ST1300
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post #2 of 5 Old 01-02-2014, 02:42 PM
FORUM GODFATHER.....R.I.P. PAT
 
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I can't access your PayPal account. You should be glad to hear that. :biggrinjester:

Pat- 2007 DL650A was ridden to all 48 contiguous states. I didn't quite make it to 17,000 miles on the 2012 DL650A.
Nicknames I use to lessen typing, Vee = 2002-2012 DL1000s. Vee2=2014-2016 DL1000s. Wee = 2004-2011 DL650s. Glee = 2012-2016 DL650s
See https://www.stromtrooper.com/general-...nicknames.html

Please vote in the poll on what Strom(s) you have at https://www.stromtrooper.com/informat...-you-have.html
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post #3 of 5 Old 01-02-2014, 04:39 PM Thread Starter
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Quote:
Originally Posted by greywolf View Post
I can't access your PayPal account. You should be glad to hear that. :biggrinjester:
I might trust you, you seem to have all you need for your bike
I've tripple checked everything on my Paypal account and all is lined up for auto subscription renewal. They are stating that the problem exists on vertalscope's end.
I'll try the verticalscope phone number later and if there is no resolution, I will either remove my subscription from paypal and re subscribe through this site, or use the $20 for a trip to the waffle house:mrgreen:

'09 VEE
'07 HD SEUC
'09 ST1300P
'06 ST1300
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post #4 of 5 Old 01-02-2014, 05:36 PM
FORUM GODFATHER.....R.I.P. PAT
 
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Join Date: Jan 2006
Location: Evanston IL USA
Posts: 38,049
Garage
You can send a PM to Administrator to see if Verticalscope has more info. The typical problems with subscriptions are an old credit card number or expiration date or a changed e-mail address.

Pat- 2007 DL650A was ridden to all 48 contiguous states. I didn't quite make it to 17,000 miles on the 2012 DL650A.
Nicknames I use to lessen typing, Vee = 2002-2012 DL1000s. Vee2=2014-2016 DL1000s. Wee = 2004-2011 DL650s. Glee = 2012-2016 DL650s
See https://www.stromtrooper.com/general-...nicknames.html

Please vote in the poll on what Strom(s) you have at https://www.stromtrooper.com/informat...-you-have.html
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post #5 of 5 Old 01-02-2014, 06:36 PM Thread Starter
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Join Date: Oct 2009
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Quote:
Originally Posted by greywolf View Post
You can send a PM to Administrator to see if Verticalscope has more info. The typical problems with subscriptions are an old credit card number or expiration date or a changed e-mail address.
Ok, I'll give that a try. The first thing I checked was that the subscription was still valid and was linked to a viable and confirmed account in paypal. All was good there and paypal personal also confirmed

'09 VEE
'07 HD SEUC
'09 ST1300P
'06 ST1300
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