Kappa KVE48 top case and Moto-Central UK are BOTH DEFECTIVE !!! - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 5 Old 04-09-2019, 01:51 PM Thread Starter
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Kappa KVE48 top case and Moto-Central UK are BOTH DEFECTIVE !!!

I have owned a Givi Trekker 58L case and it was excellent. I called Givi/Kappa USA and spoke to a customer service rep and he assured me the Kappa quality is the same as Givi and also built in Italy.

I am located in the states but ordered a Kappa KVE48B from Moto-Central in the UK for having the best price. Mistake.

Upon opening the box, I immediately noticed the case’s top lid does not close flat and is too tight in the middle where the lock is, slightly curved on the lower edge and does not close flat on the sides. I immediately sent 3 pictures to Moto-Central and got a response from Danny telling me he is passing them on to his distributor.

To make a long pathetic story short, Danny said the distributor says that is normal design and there is nothing wrong with the box and Danny agrees. If anyone wants to read our text stream on this I would be happy to provide it in a pm...it is comical.

Simply look at the pictures here https://imgur.com/a/N0qL90f or below.

Danny said I could send it back for a refund but I have to pay return shipping. I looked on his site under returns and it clearly states they WILL PAY for defective products return shipping but Danny is unable or unwilling to see the defect as anyone can in the pictures so he will not cover the return shipping.

This post is a warning to others that every other Kappa KVE48A or KVE48B that I looked at online actually shows the lid edges not lining up…some worse than others. I believe they are all defective. The other sizes in both the Givi and Kappa lines look fine. Maybe that’s why Givi never made this size and Kappa is trying to unload the defective boxes and be done with it.

It’s possible that Danny never even sent the pictures to Kappa and just relied on some 3rd party distributor who also did not want to do the right thing and cover the return shipping.

What I also found out is PayPal does not protect buyers against sub-standard sellers to reimburse return shipping. They do have a program which I used which gave me $30 towards the $128 return shipping I paid.

After looking at other negative reviews of Moto-Central, this seems to be a common complaint.

I’ll pay more next time to Revzilla since they are honorable and provide real customer service.

IMHO…DANNY/MOTO-CENTRAL IS A DEFECTIVE COMPANY SELLING DEFECTIVE KAPPA MERCHANDISE. BEWARE.




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post #2 of 5 Old 04-09-2019, 11:48 PM
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Caveat Emptor? buy local? They do look defective to me though.
If all they say is that they are all like that would irritate me too.
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post #3 of 5 Old 04-14-2019, 01:41 PM
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I have that 48L Kappa box in silver (bought from Motostorm in Italy and had shipped to US) and love it. Once I read your post, I went to look at my closed case. It's not as angled as yours is when closed, but it does have a slight angle where the outside corners are more open.

My thinking is since the locking mechanism is in the middle of that box, that mechanism will obviously tightly close the box. But there is no locking mechanism toward the corners, so there is nothing there at the corners pulling the lid and case close together. Maybe that is just how it is engineered? So, if there were two evenly spaced clasps (instead of the one there is) along the length of the box holding it closed, I think you'd be hard-pressed to see any angle.

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post #4 of 5 Old 04-14-2019, 02:19 PM Thread Starter
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thank you for your response. Look at the other size boxes that all have a single lock in the center. All of them closed flat on the edges. Only the 48 has the issue. So it is not by design. It is a defect. maybe yours is not as bad as mine and works fine and you're happy and that's cool.

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post #5 of 5 Old 04-14-2019, 06:51 PM
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No problem.

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