Actually, that was the dealer that described the return process. Revzilla is second to none in excellent customer service, and even they couldn't make the process any easier. I started the process with them, and even got the RMA, and then canceled it when I realized that I'd have to buy a brand new jacket and then, even if Tourmaster honored their warranty, I'd then have two jackets, one of which I didn't want.
I'll continue wearing the Tourmaster gear until it's unusable, but never again will I buy their stuff.
I would have done the same re: having a tailor fix it vs. wait months for Tourmaster.
Revzilla is in a tough spot in your case, and it does sound like they did what they could. Since I bought my pants from a local dealer, I'm in a somewhat better situation.
I rode over to the shop this afternoon and showed the owner what was going on with the zipper & pocket. He said his Tourmaster rep would be visiting the next day, so he could show the problem to him & initiate a warranty replacement, if I could leave the pants there.
So, I did that. Rode home in the pants, drove back, left the pants with the shop owner. I can go pick up the pants once the Tourmaster rep is done with them, then keep wearing them until replacement pants arrive. At that point I go exchange them, and that's that.
Good thing, too. On the ride back to the shop, another defect revealed itself: the right leg zipper came undone, in a similar manner to the pocket zipper. That is, the pull was all the way down, but the zipper opened up behind it. Lovely. I pointed that out to the owner. Tourmaster seems to have a problem with really, really inferior zippers right now, as well as lousy pocket linings.
I see the purchase of a different brand of pants in my future. But, at least I'm not having to lay out additional cash for now, or be greatly inconvenienced. Sure, I have to go back and forth to the shop, but that isn't really a chore. I enjoy the ride, and I enjoy ogling all the nifty motorcycles for sale & parked out front.