I want to make a comment about my Experience with the Klim customer service, since I had to call them quite often.
First off, the person on the phone (AWESOME NOTE: I was able to get a hold of the same customer service person all 3 times!!!) was always very helpful, and importantly, they spoke my language in an accent I could understand.
But, it should be noted that my dealings with them came just after the Polaris acquisition of Klim. So, personnel had not yet changed. So, your experience may differ.
The person was very understanding of my concerns, though after the 3rd time I thought they would be more willing to say, ok, maybe we have a defect in our design, but I never heard anything like that. They continued to insist they've never had these problems, but I had 2 pairs of gloves whose velcro had completely torn off the fabric, and the 3rd had already started fraying. I'm almost certain I was not the problem, but who knows, I'll remain humble and say it could be possible. (P.S. My Klim Dakar gloves I've worn all summer without a single sign of fraying
However, regardless of their response they were more than willing to trade out the first set (which I had owned for about 11 months) without any further discussion. They were adament that I be happy with my product. A+ There.
After the 3rd set started to fray, I immediately called up Klim and as soon as she opened up my order number she immediately said, "you're having issues with your gloves again?" So, I'd say that's pretty good customer tracking. Anyways, she offered to trade my Inversions for another pair. So, I got online and started researching, and she was very willing to take another $40 off my hands in order to "upgrade" to the PowerXross gloves.
Great Experience. Thanks Klim.
Next Installment. 2013 Klim PowerXross Glove Fitting assessment