The real deal on Owners manuals - No joke ! - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 47 Old 08-08-2018, 07:15 PM Thread Starter
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The real deal on Owners manuals - No joke !

Ok friends I Have had my new V strom 650 just a few days shy of 1 month and still the dealer cannot get
me an owners manual for the bike. Tried repeatedly , they said it was on salesmans desk 2 weeks ago and he would mail it.
Since it's only 20 miles away I thought 2 days max. Well thats been over 10 days still nothing.

So looking for a solution I tried to Contact the Suzuki web site. Sure enough The main suzuki site has a section
for owners manuals. You can purchase the (in my case ) 2017 V strom 650 owners manual for $20 plus shipping.

For mine it was $27 and change to get the 3 to 5 days option. From So Cal...

Genuine Suzuki Manuals

Hope this helps anyone who is in the same boat as me. Never buy from Sky Powersports in longwood Florida.
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2017 DL 650 , Shad 23 bags, Givi crash bars, 32 watt LED aux lights , Goldwing pegs, Metalic silver front fender, Lazer cut aluminum Chain guard, Madstad 20" windshield
light smoke tint , Blu/blk Driven Racing Billet bar ends, Dbl Take adventure mirrors , Gel seat cover, Twin tool tubes, Givi 30L top case, Suzuki Engine cowl, 45 years in the
saddle and counting, Yoshimura 3/4 exhaust system simmering on low in the money oven.
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Our dog Trixie 7 year old Chihuahua / Min Pin mix Shelter Rescued Smartest dog we have ever owned. She's great and does lots of tricks.

Last edited by RestoRider2017; 08-08-2018 at 07:17 PM. Reason: typo
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post #2 of 47 Old 08-08-2018, 07:32 PM
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Is the bike new or new to you?

If it was brand new have you called the manager of the dealership and asked about the status of you owners manual?

If it was brand new have you rode down to see the manager and talk face to face about the status of you owners manual?
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post #3 of 47 Old 08-08-2018, 08:02 PM
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I posted this earlier in another thread, but if you purchased a new bike, be sure you get the Emissions Warranty Booklet. The emissions warranty is in effect for a considerably longer tiome than just the basic vehicle warranty. That booklet might be available in "publications" on the Suzuki website. After a useless inquiry to my dealer, I contacted Suzuki and they mailed me mine. This booklet is part of the package to be given to a new vehicle's 1st purchaser.
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post #4 of 47 Old 08-08-2018, 09:05 PM Thread Starter
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The bike was at a Tampa Dealership originally for a time and then purchased by Skypowersports in longwood florida
as a better option for a sale. They had the bike for some time as it was listed for about a month before I saw it.
The pics they took were date coded. After I purchased the bike they told me they had to get the manual because
it did not come with the bike when THEY picked it up in Tampa. So they waited all that time without getting an Owners
manual in for anybody who was going to eventually purchase the bike. So I come along and then I get the "We ordered it "
line. 2 weeks ago the sales man told me the manual was on his desk and he would mail it out on Monday.
The dealership is only 20 miles or less from my house. so after over 10 days I suspect they told me a white lie.

So I have no owners manual or anything other than the extended service and extended warranty paper work.
No manuals of any kind. They have me so pissed off it's not funny. Bike was brand new never titled with 7 miles on it.

Answers to post #4 = Yes brand new - Spoke with manager and salesman over 3 different times with sorry as a consolation

2017 DL 650 , Shad 23 bags, Givi crash bars, 32 watt LED aux lights , Goldwing pegs, Metalic silver front fender, Lazer cut aluminum Chain guard, Madstad 20" windshield
light smoke tint , Blu/blk Driven Racing Billet bar ends, Dbl Take adventure mirrors , Gel seat cover, Twin tool tubes, Givi 30L top case, Suzuki Engine cowl, 45 years in the
saddle and counting, Yoshimura 3/4 exhaust system simmering on low in the money oven.
AMA member, RestoRides MotorSports CEO

Our dog Trixie 7 year old Chihuahua / Min Pin mix Shelter Rescued Smartest dog we have ever owned. She's great and does lots of tricks.

Last edited by RestoRider2017; 08-08-2018 at 09:09 PM.
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post #5 of 47 Old 08-08-2018, 09:23 PM
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Honestly the owners manual is nothing spectacular. I get you bought a new bike and want all that comes with it. I'm sure a trip down to the dealer and a calm level headed conversation will get things straitened out toot sweet.


Don't let a manual you are going to breeze through and then never reference again get you frustrated.
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post #6 of 47 Old 08-08-2018, 09:57 PM Thread Starter
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I have talked to the manager in person several times and he said he would take care of it. This is what I got.
Zip notta, nothing, Zero, Sorry.....

As far as I've gone to try to get it resolved they think it just does not matter. If I did nothing they would do nothing.
They had no trouble taking my $2000 cash down payment. Also I paid $699 for dealer prep and the bike was filthy
dirty. Like it had sat in a dusty environment. Salesman told me the bike would be cleaned and checked out before
I rode it way from the Dealership. rode it home Saturday evening and Sunday morning in the sun light you could see
it was filthy. The same as the way it looked on the showroom floor. Clearly they are incompetent .

2017 DL 650 , Shad 23 bags, Givi crash bars, 32 watt LED aux lights , Goldwing pegs, Metalic silver front fender, Lazer cut aluminum Chain guard, Madstad 20" windshield
light smoke tint , Blu/blk Driven Racing Billet bar ends, Dbl Take adventure mirrors , Gel seat cover, Twin tool tubes, Givi 30L top case, Suzuki Engine cowl, 45 years in the
saddle and counting, Yoshimura 3/4 exhaust system simmering on low in the money oven.
AMA member, RestoRides MotorSports CEO

Our dog Trixie 7 year old Chihuahua / Min Pin mix Shelter Rescued Smartest dog we have ever owned. She's great and does lots of tricks.
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post #7 of 47 Old 08-08-2018, 10:08 PM
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I'm sorry you are having a bad experience but keep cool and you'll get through this. Have you called Suzuki USA to seek there assistance?


The dealer "setup" is definitely from dealer detailing". The set up fee to me has always been a BS fee to bilk the customer out of a little more money. Tome just like freight its a cost of business and is considered overhead. If the bike was not shipped to the dealer or prepped buy the dealer they would have nothing to sell. To make maters worse the "dealer prep" is really nothing more the uncrating the bike, airing up the tires, rolling up the handle bars and tightening the clamp, slashing in do gas and maybe charging the battery. Typically done by the lowest level shop monkey that shoed up for work that day.


My 1st bike I paid the "fluff" freight and dealer prep fee's and it will be my last. Dealers will tell you that they have to charge these fees bit the reality is look around at the shop. Bikes that have set a while to entice a sale the 1st thing they do is waive freight and prep. If they can do that on a bike that they have been paying on and loosing money everyday because it is sucking up floor space sure they can also waive the fees for bikes that just hit the floor.


We are fortunate around here there are a couple dealers that move lots of bikes/ATV/UTV (like 3 or 400 a month) that work on low margins and high volume. They also don't charge fluff fees so if they don't charge them it just confirms that they are just a money maker for the dealer.

Last edited by PerazziMx14; 08-08-2018 at 10:18 PM.
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post #8 of 47 Old 08-08-2018, 10:25 PM
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I agree that an owners manual comes with each bike and that it contains important information on how to maintain your ride. Sure, much of the nonsense can be read in any manual but information like chain slack, clock setting, lubrication points, maintenance schedule, oil type and oil change details, and how to diagnose and change spark plugs can be very reassuring and important to the owner.

Somewhere someone has part of what you should have received with your bike. The dealer's admission that they would provide one was both an admission and a commitment. I would have contacted Suzuki direct looking for satisfaction.
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post #9 of 47 Old 08-08-2018, 10:46 PM
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Wow, you mean it's not under the seat when you buy the bike? I've never gotten a bike that didn't have the manual except salvage bikes.
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post #10 of 47 Old 08-08-2018, 11:02 PM Thread Starter
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NO nothing under seat but battery, Relays, etc did come with a tool kit. No manuals of any kind.

I have not contacted Suzuki directly because I was "Hoping this would be resolved " soon.

It has not. I'm afraid to take it there for service because they may forget to put oil in it. Sad but thats how I feel.

If this bike goes to that dealer for any service work I will personally be there the entire time and will completely
check the bike out prior to leaving.

2017 DL 650 , Shad 23 bags, Givi crash bars, 32 watt LED aux lights , Goldwing pegs, Metalic silver front fender, Lazer cut aluminum Chain guard, Madstad 20" windshield
light smoke tint , Blu/blk Driven Racing Billet bar ends, Dbl Take adventure mirrors , Gel seat cover, Twin tool tubes, Givi 30L top case, Suzuki Engine cowl, 45 years in the
saddle and counting, Yoshimura 3/4 exhaust system simmering on low in the money oven.
AMA member, RestoRides MotorSports CEO

Our dog Trixie 7 year old Chihuahua / Min Pin mix Shelter Rescued Smartest dog we have ever owned. She's great and does lots of tricks.

Last edited by RestoRider2017; 08-08-2018 at 11:05 PM.
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