My turn to rant.... - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
General V-Strom Discussion Talk about all things V-Strom not limited to just one of the above models

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post #1 of 14 Old 12-04-2006, 10:42 PM Thread Starter
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My turn to rant....

...about corporate Suzuki.

History: 12/14/05 purchased a used 2005 DL650 from a private seller. Included was a transferrable 48 month extended service plan.

The original owner provided me with the transfer paperwork at time of purchase. I completed the form with my information and mailed it to Suzuki on 12/18/05. So I ride along all season fat, dumb and happy.

TODAY, nearly a year later, I receive a letter from Suzuki stating that they have received my transfer request. However, in order to process the request, they need me to supply copies of all maintenance records and/or maintenance log with receipts for service preformed while in the original owners possesion. And they need it by 12/30/06.

First of all, the maintenance record was already provided on the request form. First service was preformed at the dealer at 500 miles. The second entry is another oil and filter change done by the owner at 3100 miles.

I bought the bike with 3364 miles on it. According to the maintenance schedule in the manual, first service is due at 600 miles and the next at 4000. So the first service performed at the dealer was the only one required at that time. Suzuki has the name of that dealer as well as the dealer #. Why must they jerk me around. And why wait a year to do it?

Has anyone here made a successful warranty transfer?

Current rides:
2016 FJ-09, 2012 DL650, 2014 HD Street Glide, 2015 WR250F

Others since 1978: 70 Yam 90 HT1, 76 Hodaka Road Toad, 79 Hon XL125
79 Hon CM400T, 83 Hon XR200R, 73 Hodaka ACE100B+, 85 Yam XJ700
85 Yam XJ700X , 97 HD XL, 97 Kaw KDX220, 03 Kaw ZR7S, 96 HD FXD, 07 HD VRSCD, 05 DL650, 03 HD FLHT, 08 HD FXD, 2007 GSF1250S, 2013 FJR1300, 2012 HD Road Glide, 2014 DL1000
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post #2 of 14 Old 12-04-2006, 10:51 PM
 
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That's pretty funny (and pathetic). A whole year to acknowledge your request....
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post #3 of 14 Old 12-05-2006, 12:26 AM
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Crowtdog, that is just plain stupid. They will probably tell you the paper work from you only arrived last week.

05 / 650 in blue
88 / KDX 200 in green
81/82 DT 175 Yamahussies
79/SP 370 Suzuki-bad bike-no keep
78/ GT 750 water pumper
75/Suzuki 125 RV
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post #4 of 14 Old 12-05-2006, 09:16 AM
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That does suck, but just send them a "maintenance log" for the 600 mile service and you will be fine.
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post #5 of 14 Old 12-05-2006, 05:09 PM
 
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Hey thats MY strom!

crowtdog, let me know if there's anything I can do to help.

Tony
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post #6 of 14 Old 12-05-2006, 09:12 PM Thread Starter
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Hey Tony, Thought you were still lurking around here. Do you think the dealer would still have a record of that first service from June of 2005? And somehow get a hard copy in my hands?

Otherwise, all I'm going to do is re-submit the request along with a letter outlining my impressions of there customer service up to this point.:evil:

Luckily I made a copy of the transfer request before I mailed it. It's written on there where and when the service took place. Don't know what their problem is.

Fortunately, the bike has been nothing but a pleasure to own so far.

Dave

Current rides:
2016 FJ-09, 2012 DL650, 2014 HD Street Glide, 2015 WR250F

Others since 1978: 70 Yam 90 HT1, 76 Hodaka Road Toad, 79 Hon XL125
79 Hon CM400T, 83 Hon XR200R, 73 Hodaka ACE100B+, 85 Yam XJ700
85 Yam XJ700X , 97 HD XL, 97 Kaw KDX220, 03 Kaw ZR7S, 96 HD FXD, 07 HD VRSCD, 05 DL650, 03 HD FLHT, 08 HD FXD, 2007 GSF1250S, 2013 FJR1300, 2012 HD Road Glide, 2014 DL1000
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post #7 of 14 Old 12-07-2006, 11:11 PM Thread Starter
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Question

I'm composing my letter on this matter and thought it may have more impact if I can get a copy off to someone a little higher up the food chain than the processing department.

Does anyone have an address for corporate Suzuki (USA)? I figure there must be a customer relations department I can send this to.

Thanks, Dave

Current rides:
2016 FJ-09, 2012 DL650, 2014 HD Street Glide, 2015 WR250F

Others since 1978: 70 Yam 90 HT1, 76 Hodaka Road Toad, 79 Hon XL125
79 Hon CM400T, 83 Hon XR200R, 73 Hodaka ACE100B+, 85 Yam XJ700
85 Yam XJ700X , 97 HD XL, 97 Kaw KDX220, 03 Kaw ZR7S, 96 HD FXD, 07 HD VRSCD, 05 DL650, 03 HD FLHT, 08 HD FXD, 2007 GSF1250S, 2013 FJR1300, 2012 HD Road Glide, 2014 DL1000
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post #8 of 14 Old 12-08-2006, 08:24 AM
 
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Of course I have that info!

American Suzuki
3251 E.Imperial Hwy.
Brea Ca 92821
Attn: Customer Service Manager
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post #9 of 14 Old 12-09-2006, 11:03 AM Thread Starter
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Thanks Kristen

Unfortunately you probably know some of those folks too well. But I bet you won't be sending them any Christmas cards.

Thanks again, Dave

Current rides:
2016 FJ-09, 2012 DL650, 2014 HD Street Glide, 2015 WR250F

Others since 1978: 70 Yam 90 HT1, 76 Hodaka Road Toad, 79 Hon XL125
79 Hon CM400T, 83 Hon XR200R, 73 Hodaka ACE100B+, 85 Yam XJ700
85 Yam XJ700X , 97 HD XL, 97 Kaw KDX220, 03 Kaw ZR7S, 96 HD FXD, 07 HD VRSCD, 05 DL650, 03 HD FLHT, 08 HD FXD, 2007 GSF1250S, 2013 FJR1300, 2012 HD Road Glide, 2014 DL1000
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post #10 of 14 Old 12-09-2006, 03:52 PM
 
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I'll check with the service department the next time I stop by the dealer to see what they have for records.
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