Anyone have trouble with their Gerbings? - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 8 Old 04-10-2012, 07:18 PM Thread Starter
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Anyone have trouble with their Gerbings?

I bought a pair of Gerbings T5 gloves this year to go along with my Gerbings jacket liner. When I went to use my gloves they didn't heat up very much. I called Gerbings and they wanted me to send them the gloves so they could check them. About a little over week I called and they said nothing was wrong with the gloves and they wanted me to send the jacket liner since the gloves plug into the jacket liner. I told them it already paid $16.75 to send them the gloves why didn't they have me send everything at once. Well they sent me a UPS pre paid label and I sent the jacket liner with my temp control. Wait about a week and half later I hear from them and they say the plugs from the jacket are old style and they changed them to the new style and now it works good. They were going to send me back everything but their computers were down and they had to wait for approval from their Washington state store. Been waiting over a week and still nothing. Try to call and get voice mail and they don't return call. Keep calling and last Friday got a live person finally and they said the tech was gone because of holiday. Called again on Monday and he wasn't in either and they promised they would call me today. Waited and got no call and when I try to call them all I get is voice mail and I leave messages and haven't gotten any return call. Has anyone else had this kind of problem with Gerbings?
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post #2 of 8 Old 04-10-2012, 07:34 PM
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I had the exact same issue as you. The gloves weren't heating but the liner was. I ran the gloves directly....bypassing the liner and they worked. When I told Gerbings that they advised me to send in the liner. They changed the leads from the liner to the gloves as they did to yours.....apparently a common problem with the liners. Gerbings isn't noted for customer service or their speed on repairs. Almost two months later I got back the repaired liner.

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post #3 of 8 Old 04-10-2012, 10:52 PM
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James, How old is your liner? I had purchased the Microwire gloves and they worked fine except for a poorly routed wire that was inside in the thumb and not under the soft lining. They replaced the gloves with a new pair (took 3 weeks). Good thing I waited for the snow before sending them in.
I have yet to use the replacement ones yet this season. I hope I do not have to send my liner in as well.

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post #4 of 8 Old 04-12-2012, 11:03 PM Thread Starter
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I have finally got my Gerbings gear back. Someone there messed up and never sent my gear back like they were supposed so they sent them back to me next day ups. Yes my jacket liner is an older one not the micro wire but it works very well and gets very warm. I tested the gloves this morning in 30 degree temps on my way to work at highway speeds. The gloves kept my fingers from getting extremely cold like when using my non heated regular cold weather gloves. My fingers still got a little cold and the gloves do not get as warm as the jacket liner. There may be a couple of things that I think could be wrong. The gloves fit my hands but are a little loose in the fingers and I may need to have a one size smaller glove. (I have boney fingers) The gloves are also exposed to direct wind and cold but the jacket liner is inside the coat and blocked from the wind and cold so that may why it feels warmer. I ordered a set of the Suzuki hand guards from my local dealer with the thought it will block a lot of the wind and cold and this may help. Gerbings definitely needs to work on their customer service and turn around times. I will update again after I install the hand guards and maybe change glove size.
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post #5 of 8 Old 04-13-2012, 12:07 AM
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i got mine, and there was a giant hot spot near my wrist and my fingers were sales person sent them in since she was not allowed to exchange them, and they have been gone a month...they just notified us that they can't find anything wrong with them.. guess its $130 down the drain.
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post #6 of 8 Old 04-23-2012, 07:33 PM Thread Starter
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Update 4-23

Well this is what I found out. I got my gloves back from Gerbings and tried them and they still didn't feel right. I called Revzilla and talked to them about getting one size smaller on the gloves and returning the size med gloves I bought. There was some confusion on what size I needed. When I measured my hand according to the Gerbings website I needed a size small and Revzillas website said I needed a med. Revzilla said there site was more updated that Gerbings so I got the med. After emailing them after I got the med gloves back from Gerbings, Revzilla agreed that because I was riding in extreme cold (30 degree mornings going to work down the highway) that I needed the size small so they would fit close to my fingers and I would get the heat better. I asked if I could send the first gloves I ordered back to them and they said I could as long as I had all the original packaging and tags (which I did) they would look at them first and see if they would refund me. I didn't think I would get anything since I had worn them a few times and it had been past 30 days because Gerbings was dragging there feet getting everything back to me. Revzilla gave me back full credit for the gloves in store credit which is ok because I want to get a new helmet soon anyways. They even gave me a pre paid label to send the gloves back to them. Revzilla has been excellent to do business with! From now on when I need something and they have what I'm looking for I will order from them. I installed the Suzuki hand guards last week and I tried everything this morning when I went to work. It was very cold out (about 30 degrees) and everything seems to work well now. The hand guards help keep the cold air off my hands and the gloves stay warm and keep my fingers from freezing. Now I hope we will get some warmer weather so I won't need them so much. Just one of the bad things about living in Michigan the refrigerator state.
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post #7 of 8 Old 05-07-2012, 11:55 PM
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i have the jacket so far and it really works, i really really like it, i didnt buy the gloves yet probably next year, guys buy the jacket its excellent product
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post #8 of 8 Old 05-08-2012, 03:15 PM
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Not warm enough

I bought a pair of Gerbings gloves a long time ago and they were never warm enough for anything less than 40 degrees. And at 40 weren't that warm.

Don't do much cold weather riding so I've just lived wtih the poor performance.

Are there better gloves these days?
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