Twisted Throttle Customer Service - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
General V-Strom Discussion Talk about all things V-Strom not limited to just one of the above models

 
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post #1 of 2 Old 04-06-2012, 04:56 PM Thread Starter
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Join Date: Sep 2011
Location: So. PA
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Twisted Throttle Customer Service

I don't have enough posts yet to post in the Dealers-Vendor Members Experience forum but I want to give praise to Twisted Throttle and their customer service. I bought the SW-Motech Engine guards and centerstand for my 2011 Strom back in January. I finally got around to installing and stripped the head of 2 bolts on the engine guards. Should have read Greywolf's correction to the factory manual concerning torque values but I missed it until after the fact. Anyway I sent an email to them asking if they could provide a source since no one local could help me. Dereck didn't hesitate and offered to send out 2 new bolts that very day. Two days later they are at my doorstep and installed on the bike with the corrected torque value. Thanks a million to Dereck and Twisted Throttle for helping me out of a jam. I'll definitely go back to them for a future purchase.
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post #2 of 2 Old 04-17-2012, 12:49 PM
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Join Date: Aug 2004
Location: Exeter, RI (RT. 3)
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Well thank you very much. I'm sorry you had an issue but glad we were able to resolve it for you! I passed along your praise to Dereck.

Kevin
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