Suzuki Warranty Question - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 19 Old 09-14-2010, 09:41 AM Thread Starter
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Suzuki Warranty Question

OK, when I bought my V, I purchased the 5 Year Ext Warranty. I have my OB but that is it. I was under the impression that I would receive a mailed warranty packet from Suzuki including a CC type card to be used if & when I had a warranty problem. Since, I've never received this packet and several months have passed I contacted the selling dealer today to be told that Suzuki no longer sends the card or packet. I'm not thrilled with that but if it is true can live with it. From past experience with Honda a card & warranty packet was sent.

Anyone know if this is the Suzuki Policy ?

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post #2 of 19 Old 09-14-2010, 10:56 AM
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You bought an extended warranty?

Bouahahahahahaha!

No, seriously man, Suzuki doesn't honour the factory warranty; I hope your extended warranty is provided by a third-party.

Whenever I've done a cost-benefit analysis of an extended warranty, it has always shown that the extended warranty was a waste of money (which is exactly why they sell them: it's free profit).

That being said, you won't have any problems with your bike; it's almost honda-solid.
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post #3 of 19 Old 09-14-2010, 11:54 AM Thread Starter
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Just completed my call to American Suzuki and the dealership was correct. A card or warranty packet is no longer sent but the VIN is on file showing the extended warranty thru 2016. My preference would have been to continue the packet and card but at least it is on file by the MC VIN

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[B][COLOR="Black"]DL 1000[/COLOR][/B] [B][COLOR="Blue"]Ride Safe [/COLOR][/B]
[SIZE="2"][B]2009 Suzuki DL 1000[/B]
[B]1999 Honda Valkyrie[/B]
[I]1974 HD 1200 Super Glide
1972 Kawasaki H2 750
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post #4 of 19 Old 09-14-2010, 02:37 PM
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Sarge, as far as I know all the manufacturers have gone to a VIN based registration system for extended warranties. You should of course have your paperwork from the point of sale showing that you paid for it. As long as you bought the "SUZUKI" extended warranty the computer always knows you from your VIN and this is helpful should you need help out of town or move away from your dealer area. Buying other than a " put name of manufacturer here" extended warranty can lead to issues without papers to prove you bought it.

BTW Sarge, what did they do to fix your Vee?

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post #5 of 19 Old 09-14-2010, 02:48 PM Thread Starter
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Quote:
Originally Posted by realshelby View Post
Sarge, as far as I know all the manufacturers have gone to a VIN based registration system for extended warranties. You should of course have your paperwork from the point of sale showing that you paid for it. As long as you bought the "SUZUKI" extended warranty the computer always knows you from your VIN and this is helpful should you need help out of town or move away from your dealer area. Buying other than a " put name of manufacturer here" extended warranty can lead to issues without papers to prove you bought it.

BTW Sarge, what did they do to fix your Vee?
Nothing. They rode it (test) for about 30+ miles and kept it for a week and said that they found nothing wrong. I rode it home about 50 miles and no problem. I do not know how thoroughly they checked but if there isn't a problem (hope that they are correct) the only thing that I can think of is that at 4 miles the battery hadn't been fully charged by the selling dealer and that me starting it several times and only riding very short trips the battery discharged and it died. I'm watching it closely but still leery of a long trip. I did buy a trailer so I do not have to continue to borrow one from my buddy

[SIGPIC][/SIGPIC]
[B][COLOR="Black"]DL 1000[/COLOR][/B] [B][COLOR="Blue"]Ride Safe [/COLOR][/B]
[SIZE="2"][B]2009 Suzuki DL 1000[/B]
[B]1999 Honda Valkyrie[/B]
[I]1974 HD 1200 Super Glide
1972 Kawasaki H2 750
1960 ? Allstate Vespa 125 Scooter[/I][/SIZE]
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post #6 of 19 Old 09-14-2010, 03:50 PM
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Quote:
Originally Posted by sarge View Post
Nothing. They rode it (test) for about 30+ miles and kept it for a week and said that they found nothing wrong.
Maybe its just because I've been 'smokescreened' by dealers before, but I would hazard a guess that they found some issue that was related to their delivery prep and fixed it up. Loose wire/connector, battery not fully charged on delivery.... something like that.

Main thing is it sounds like its running good now. Good Luck and get a few miles on her in the next few weeks.
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post #7 of 19 Old 09-14-2010, 06:25 PM
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Sarge, a couple of points---
---You were not sold an extended warranty. You were sold an extended service contract. It does not extend the factory warranty. Legally it is not a warranty. It is a prepaid repair contract that covers exactly what the contract says it covers if you follow all the requirements the contract places on you. Because they did not send you a copy of the contract, you're shooting in the dark about what you have to do to keep the service contract in force except to exactly follow the owner's manual maintenance program. I'd tell the folks who sold you the Suzuki Extended Protection Plan to either get you a copy of the contract or rescind it and refund your money. You absolutely need to know exactly what was sold to you.

---The administrator of the program is an outfit called CornerStone United. That's who the dealership deals with to get approval for payment of your claims. "Let us show you how we put profits into protection"
https://www.cornerstoneunited.com/english/index.html

"Not only does an ESC help the consumer protect the investment they have made, but it's also good for business. As profit margins continue to decline on many hard goods, an ESC offers a profit-generating opportunity, which creates a win-win for you while protecting your consumers' purchases."
https://www.cornerstoneunited.com/english/products.html
If you chose to buy an extended protection plan in the future, they are usually available on the internet at much lower cost. Try a search for "Suzuki motorcycle extended protection."

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post #8 of 19 Old 09-14-2010, 07:47 PM
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I bought the extended warranty (or whatever you call it), too. Sure, maybe in retrospect it was not a great move, but coming from a BMW, it seemed like such a bargain (5 years of warranty-whatever for about what a 600 mile BMW service costs -- Suzuki rocks!).

As for extended warranties always being in favor of the dealer, I can say that having one paid huge dividends for my old Jeep Grand Cherokee (great vehicle when it ran right, but what an expensive piece of junk to fix -- I'd never own another Jeep without one), and having one has certainly paid off for my Audi (my, ummm, last Audi ever).

As for the original question, I didn't get a card or packet either. The dealer told me any dealer can look up the VIN. I'd have preferred a card for my $, but I guess you have to trust the dealer.
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post #9 of 19 Old 09-14-2010, 08:23 PM
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Originally Posted by SittingDuck View Post
No, seriously man, Suzuki doesn't honour the factory warranty
Yes, they do, and for me, they did. I didn't even have to ask, the dealer found the problem on an unrelated service check, and took care of the whole thing. There is a poll here somewhere about factory warranty.

-Tom (DL650AL2) (KA1TOX) (E-I-E-I-O)

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post #10 of 19 Old 09-14-2010, 09:07 PM
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I had the extended warranty on my 06. I never had a problem with getting stuff fixed....

06-DL1000 62000 miles....Sold...
Now 2012 Honda NC700X..37500 and counting...............FOR SALE
Now 2005 Suzuki Hayabusa..25000 and counting.......
Now 2018 Yamaha Super Tenere ES........
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