Trouble from the beginning - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
General V-Strom Discussion Talk about all things V-Strom not limited to just one of the above models

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post #1 of 16 Old 09-08-2010, 09:39 PM Thread Starter
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Trouble from the beginning

After much research I was excited to buy a new 2009 V-Strom 650. Unfortunately, on my way home on the freeway in Dallas the front brakes failed. The front left caliper fell off the fork. The dealership had to come to the rescue. I was told that it looked like there was no liquid lock used to secure the caliper. Got the bike home and it was leaking oil. They replaced the crush washer, but it continued to leak. A powder test now shows a hole in the engine casting. Now it is the shop for a week for repairs. I called Suzuki customer service to express my concerns and dissatisfaction. They said they do not offer compensation for customer's inconvenienced, they only make repairs. I thought at least an extended warranty was in order. I was shocked by the production issues and Suzuki's way of dismissing consumer discontent. Any thoughts or suggestions?

Update 24 hours later:

Thank you riders for offering your thoughts and recommendations. I heard from the Suzuki Corp. today and they have decided, after further investigation, to extend the manufacturer's warranty. I have to admit it I did not see it coming so I am grateful that they stepped up and stood by their product. I cannot wait to get the bike out on the road. The dealer has responded by seeking to go the extra mile to remedy the problem. For that I am grateful.

Last edited by gratefulrider; 09-10-2010 at 07:47 PM. Reason: Situation Improving
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post #2 of 16 Old 09-08-2010, 09:53 PM
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I am so sorry! Sounds like the dealer should be on the hook for this one. Do you have 3 day right of refusal in Tx? If so, start the wheels in motion ASAP.
I would guess that your situation isn't the norm. I would have a direct conversation with the owner of the dealership and request a new bike. Good Luck
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post #3 of 16 Old 09-08-2010, 09:54 PM
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Welcome to the realities of buying a product which has a lower than usual profit margin ...no margin means there is little or no flexibility..I would try again - in writing. Phone calls are easily "blown off"..send a copy to the Better Business Bureau, Consumer Affairs and anyone else you can think of..local newspaper, congressman - you get the idea.. The squeaky wheel still gets the grease.

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post #4 of 16 Old 09-08-2010, 10:01 PM
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If you can't find satisfaction with the Dealer and/or Suzuki, I would suggest contactng your Attorney Generals office to see what other options you could explore.

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post #5 of 16 Old 09-08-2010, 10:18 PM
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The dealer should have caught the loose brake caliper bolt. They assumed it had Lock tite on it. Not really needed if it had been torque properly. Oh this is part of the regular maintenance.

I my opinion the porous case that leaks oil is a reject and should not have been put it the frame. Suzuki should give you a new bike. That is a lemon.

I like my Vstrom and have no problems so far but so a few notes on the site about the bolt issue and specifically asked the dealer to go over it before I picked it up. They indicated it was standard practice.

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post #6 of 16 Old 09-08-2010, 10:34 PM
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contact an attorney and exercise your right of rescission.
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post #7 of 16 Old 09-08-2010, 10:55 PM
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i say right there is the reason Suzuki had so many leftover '09s they didn't import any in '010 and are only bringing in a handful for '011. i had crappy warranty service too. dealer actually fixed the problem at their expense. dealer has my loyalty but i'll probably never by another Suzuki.

Somtimes it sucks not being in the loop. HUH??[FONT="Comic Sans MS"][SIZE="2"][COLOR="Olive"][/COLOR][/SIZE][/FONT]
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post #8 of 16 Old 09-09-2010, 03:08 AM
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Texas Lemon Law covers new motorcycles that are purchased in Texas. The Lemon Law covers motorcycles for two years from the original delivery date of the motorcycle or 24,000 miles, whichever comes first. However, in order to be considered a "lemon," the motorcycle must meet the following requirements:

* Does not conform to the manufacturer's express warranty
* Has substantial defects affecting the use, safety, or value of the motorcycle
* Has been taken in four times for the same problem or has been out of service for a cumulative total of 30 days, providing that two repair attempts were made within the first year after delivery or 12,000 miles
* If the problem is a serious safety hazard, it has been taken in two times for the same problem, providing that one repair attempt was made within the first year after delivery or 12,000 miles
* The manufacturer has been notified in writing of the defect before the warranty expires and gives the manufacturer a final opportunity to repair the problem

Texas Motorcycle Lemon Law | Motorcycle Lemon Law TX

You are lucky. Many states do not cover motorcycles under their lemon laws.

Get the actual motorcycle lemon law from your state authorities. Keep track of the warranty repair attempts so you have all the data you need in case your bike needs more work. Keep a very close eye on the timing so you don't fall out of eligibility.

You'll probably find that after a few totally frustrating sessions at the dealership you end up with a great running motorcycle. What you describe should never have happened, but get those fixed and you'll probably have a bike you really like.

About extended warranties---if you can get Suzuki headquarters to issue an actual extension of all or part of the factory warranty, great! What we all call an "extended warranty" is not a warranty. It is a prepaid service contract. It does not extend the real warranty, nor does it cover exactly the same things. In this case, even though it says Suzuki on the paperwork, it is actually administered by an outfit called CornerStone United. "Let us show you how we put profits into protection and performance into action each and every day."

"Older people who are reasonable, good-tempered, and gracious will bear aging well. Those who are mean-spirited and irritable will be unhappy at every period of their lives.

"Let each of use properly whatever strengths he has and strive to use them well. If he does this, he will never find himself lacking."

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44 B.C.
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post #9 of 16 Old 09-09-2010, 07:14 AM
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Quote:
Originally Posted by gratefulrider View Post
After much research I was excited to buy a new 2009 V-Strom 650. Unfortunately, on my way home on the freeway in Dallas the front brakes failed. The front left caliper fell off the fork. The dealership had to come to the rescue. I was told that it looked like there was no liquid lock used to secure the caliper. Got the bike home and it was leaking oil. They replaced the crush washer, but it continued to leak. A powder test now shows a hole in the engine casting. Now it is the shop for a week for repairs. I called Suzuki customer service to express my concerns and dissatisfaction. They said they do not offer compensation for customer's inconvenienced, they only make repairs. I thought at least an extended warranty was in order. I was shocked by the production issues and Suzuki's way of dismissing consumer discontent. Any thoughts or suggestions?

Thats BS, the dealer forgot to torque down the caliper bolts, locktite is not necessary on those bolts. They are very lucky that you were not injured. I would talk directly to your dealer, who screwed this up to begin with, about you dissatisfaction. I'm sure they will do something to satisfy you.

I'll tell you this, no eternal reward will forgive us now for wasting the dawn.

Last edited by jccc; 09-09-2010 at 07:30 AM.
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post #10 of 16 Old 09-09-2010, 07:35 AM
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Quote:
Originally Posted by jccc View Post
Thats BS, the dealer forgot to torque down the caliper bolts, locktite is not necessary on those bolts. They are very lucky that you were not injured. I would talk directly to your dealer, who screwed this up to begin with, about you dissatisfaction. I'm sure they will do something to satisfy you.

+1
Thats on the PDI and i bet it was checked off as everything was A-ok.
That part is on the dealer.

A hole in the case leaking oil could be easy to miss if it didn't leak anything while it was being put together. A hole in the case is on suzuki.

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brake caliper , customer service , engine casting , oil leak , repairs

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