Trouble from the beginning
After much research I was excited to buy a new 2009 V-Strom 650. Unfortunately, on my way home on the freeway in Dallas the front brakes failed. The front left caliper fell off the fork. The dealership had to come to the rescue. I was told that it looked like there was no liquid lock used to secure the caliper. Got the bike home and it was leaking oil. They replaced the crush washer, but it continued to leak. A powder test now shows a hole in the engine casting. Now it is the shop for a week for repairs. I called Suzuki customer service to express my concerns and dissatisfaction. They said they do not offer compensation for customer's inconvenienced, they only make repairs. I thought at least an extended warranty was in order. I was shocked by the production issues and Suzuki's way of dismissing consumer discontent. Any thoughts or suggestions?
Update 24 hours later:
Thank you riders for offering your thoughts and recommendations. I heard from the Suzuki Corp. today and they have decided, after further investigation, to extend the manufacturer's warranty. I have to admit it I did not see it coming so I am grateful that they stepped up and stood by their product. I cannot wait to get the bike out on the road. The dealer has responded by seeking to go the extra mile to remedy the problem. For that I am grateful.
Last edited by gratefulrider; 09-10-2010 at 07:47 PM.
Reason: Situation Improving