Is Rick Mayer still in business? - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 18 Old 04-16-2010, 11:11 PM Thread Starter
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Is Rick Mayer still in business?

I sent my order in about 3 weeks ago and they charged my card. I want to know the anticipated build date and I've tried to get in touch with him. Over the last week I've called them 20-30 times and no answer. I've left a message twice and sent two emails...no answer and no response. What the hell? Is this his idea of customer service? Is this normal for Mayer? If so, I'm not sure I want to do business with a company that refuses to communicate. Any ideas?
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post #2 of 18 Old 04-16-2010, 11:36 PM
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I don't know, I e-mailed them about getting my stock seat reworked-they never answered? Figured they didn't need my money, I'd call or e-mail them and tell them you want your money back OR put a dispute claim on your card--that will get someone's attention! Good Luck!! BB

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post #3 of 18 Old 04-17-2010, 01:21 AM
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Cancel the charge and move on. That is crappy customer service and there is never an excuse for that.
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post #4 of 18 Old 04-17-2010, 01:45 AM
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I hear second-hand that his brother, Bill Mayer, is better. Might be worth a try. He's in Ojai, CA. I also hear they are completely separate operations and they don't talk anymore. Again, all second-hand.

I sent Bill Mayer an email inquiring about a custom seat. They responded the next day, and were very friendly.

http://billmayersaddles.com/BMS/The_Creator.html
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post #5 of 18 Old 04-17-2010, 10:50 AM
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I talked to Rick yesterday on the phone and got the information I was seeking. He told me that ride-in customers are served on Tuesdays and Thursdays, and that it's a good idea to let him know a day or two beforehand if you are planning to ride in.

He seemed friendly and responsive, but two details left me scratching my head a little. I asked him about the apparent contradiction on his website that says in one place "The charge for a ride-in appointment is $25. Contact us for details", and in another place "All Ride-ins save another 10% on sale seats too!" He then contradicted both of these policies by saying that 1) there is no extra charge for ride-in appointments; and 2) there is no discount for ride-ins on sale seats.

The price comes out about the same in the end, but it's a little disconcerting that stated pricing policies on the website are not actually valid. Maybe he's got somebody else doing the business end and he just does the seat work, but....

I'm still thinking about going up as soon as there is a decent weather window. Even at $269 + tax it's a pretty good deal. My only fear is that there will be another policy change during my ride up.

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post #6 of 18 Old 04-17-2010, 11:14 AM
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I had him build a seat for my DRZ400SM in February. When it eventually came back, it was excellent. It was just like I asked for, and looked better than OEM. That said, it was about four weeks later than promised, it was impossible to get anyone on the phone, and emails were not returned. I even got an email two weeks before it was shipped with a Fedex tracking number that was no good. I finally got another email with the correct tracking number, and the seat arrived.

Be patient with him. He does good work at a great price, but is severely lacking in customer service skills. If you don't have a spare seat, I'll bet you can find one to borrow from someone on the forum...

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post #7 of 18 Old 04-17-2010, 07:48 PM
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I've got a Rick Mayer seat. I drove 2.5 hours to the Chicago Motorcycle show to meet him, ask questions, provide my information and money. I recieved dates for when the seat would be started/finished and when to expect it to ship.

All that ment nothing. The seat was a month late.

It's a good seat and is holding up nicely and it's better than stock, but isn't the dream I thought it would be.

Getting dicked around on the delivery date didn't make me happy. Good thing I had a spare seat or I would have missed the month of April!

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post #8 of 18 Old 04-17-2010, 09:08 PM
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I ordered a seat. I think.
After repeated unsuccessful attempts to contact them by phone to answer a couple of questions I faxed my order only to get a reply that the cost was quite different from the advertised sale price. After an email Rick he acknowledged the mistake about the pricing.
I have sent a email to find out if I have really got a seat on order or not but have not heard anything.
Starting to have serious reservations.... but I really do want one of his seats.
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post #9 of 18 Old 04-17-2010, 09:47 PM
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This is a typical transaction with him. I know that this is not his career(he has a full time job) but, I thought that he had this fixed with the new shop and hired someone to pick up his slack.

This is the reason I was asking a 350 for mine when i sold it.

If you can get one it is a good seat.

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post #10 of 18 Old 04-17-2010, 10:29 PM
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Quote:
Originally Posted by coveter View Post
I hear second-hand that his brother, Bill Mayer, is better. Might be worth a try. He's in Ojai, CA. I also hear they are completely separate operations and they don't talk anymore. Again, all second-hand.

I sent Bill Mayer an email inquiring about a custom seat. They responded the next day, and were very friendly.

http://billmayersaddles.com/BMS/The_Creator.html
Actually his name is Rocky, His Father was named Bill and left Rocky the business when he passed away. Rick went into business himself. And yes the word is they don't get along. I have had two seats build by Rick, but that was about 7 years ago. One for my KLR and the other for my ST. I also have a seat for my Wee being built now. I have not had any issues with Rick, and my calls have been returned, at most, a day later. I, on the other hand was not impressed with Rocky's communication skills. You pay your money and take your chances.

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