Dealer 1000km service or void warranty? - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 19 Old 06-02-2019, 08:43 PM Thread Starter
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Dealer 1000km service or void warranty?

With all the new 5 year warranty greatness that comes with a lot of Suzuki's I came across a peculiarity the other day when I picked up my new 2018 vstrom 1000. I was mentioning I keep receipts and do my own service and oil changes and he mentioned the 1000km service needs to be done by a dealer to keep your 5 year warranty. I've never heard of this before and while the rest of the purchase was great and the dealer has been great otherwise, this just seemed like it was trying to drum up business. Especially when I found out it doesnt even require a valve check, so it's mostly oil change and checking fasteners etc.

I'm in Canada if that helps, but has anyone else been told first service is dealer required to keep the 5 year warranty? I like wrenching on my bikes as it helps me get to know them, and I'd like to avoid $120 an hour just to oil change and check fasteners.
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post #2 of 19 Old 06-02-2019, 09:00 PM
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I agree that it sounds like a cash grab. Read your warranty documentation. Your rights and obligations will be clearly stated.
It would reflect poorly on Suzuki if it is there, and poorly on the dealer if it is not.
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post #3 of 19 Old 06-02-2019, 09:09 PM
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Not sure if Consumer Protection Acts in Canada is equivalent to Moss-Magnuson Act in US but seem to recall a thread somewhere stating similar protections. It is illegal in US to void warranty for self-service but the consumer must provide written proof of supplies (oil, etc.) in order to show compliance with maintenance schedule.

Check with your Provincial government to assure compliance there and to prevent a dealership from spreading false information.
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post #4 of 19 Old 06-02-2019, 09:18 PM
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The Consumer Protection Act in Canada is based on the Magnusson Moss Warranty Act in the US. Info here

They protect the consumer in event of warranty claim. The dealer has to prove that work done by the owner caused a warrantable failure. The law also states that a consumer can do the maintenance required to maintain the warranty. Keep records and receipts.
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post #5 of 19 Old 06-02-2019, 09:21 PM
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Dealer never mentioned that to me.

I let them know I do most of my service, and they just said to make sure I have a record and receipts.
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post #6 of 19 Old 06-03-2019, 12:04 PM
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when I pcked up my 2019 the dealer strongly recommended that I have them do the first service, didnt say had to, just strongly recommended. they said the first service is the most important and best to have it on record with suzuki. no talk of voiding the warranty.

I'm the same, have never taken my bike in for any service but decided this time to let them do it. this is my first bike with ABS, TC, etc and figured their techs know better what to look for than I do. it was painful but also gave a little peace of mind. it wont be going back for anything except warranty work, so hopefully never again.
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post #7 of 19 Old 06-03-2019, 02:51 PM
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I don't care about warranty anymore, and do all services by myself. Too many time been screwed on warranty claim anyway.
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post #8 of 19 Old 06-03-2019, 04:55 PM
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Quote:
Originally Posted by K9 Wee View Post
Not sure if Consumer Protection Acts in Canada is equivalent to Moss-Magnuson Act in US but seem to recall a thread somewhere stating similar protections. It is illegal in US to void warranty for self-service but the consumer must provide written proof of supplies (oil, etc.) in order to show compliance with maintenance schedule.

Check with your Provincial government to assure compliance there and to prevent a dealership from spreading false information.
Providing written proof of maintenance performed isn't a legal requirement under Moss-Magnusen. The act doesn't place any specifics on the consumer as to what actions he's compelled to to take regarding maintenance. It's a good idea to keep records of your own maintenance, but that's mainly to defeat a challenge to a warranty claim that a failure was due to lack of maintenance. They can't deny a warranty claim simply because you don't have any maintenance records.
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post #9 of 19 Old 06-03-2019, 09:03 PM
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Quote:
Originally Posted by RCinNC View Post
Providing written proof of maintenance performed isn't a legal requirement under Moss-Magnusen. The act doesn't place any specifics on the consumer as to what actions he's compelled to to take regarding maintenance. It's a good idea to keep records of your own maintenance, but that's mainly to defeat a challenge to a warranty claim that a failure was due to lack of maintenance. They can't deny a warranty claim simply because you don't have any maintenance records.
let's not argue about this, but simply stated, if your bike craps out under warranty and you cannot provide proof of service, the manufacturer will likely deny your warranty claim if they can ever remotely tie the failure to a lack of service EVEN IF SERVICE WAS ACTUALLY DONE. remember, we're talking about when you cannot prove you did the service.

under US law, the manufacturer must conform its vehicles to their warranties. however a lack of service type failure is a valid defense to warranty claim.

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post #10 of 19 Old 06-03-2019, 09:22 PM
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Great input here on the Magnuson-Moss warranty act. CYA is the critical thing. Keep all receipts. Start a spreadsheet of service performed, date and mileage. It takes seconds.
M-M is a great law. But you have to have impeccable documentation if the fecal matter hits the air accelerator.
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