Goretex lifetime warranty, anyone used it? - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 16 Old 09-21-2017, 08:07 PM Thread Starter
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Goretex lifetime warranty, anyone used it?

My BMW Allround boots have started to leak after being 100% waterproof for the past four years. Sent Goretex an email inquiring about warranty and they promptly responded asking for detailed information. Sent them the detailed info almost a week ago and radio silence since then. Not sure if one guy is just on vacation or if it's a bad omen.

Current: '15 Tenere ES - 30k km
Past : '06 FZ6 - 115k km, '06 KTM 625 SMC - 30k km, '06 V-Strom 650 - 80k km, '07 FZ1 - 70k km

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post #2 of 16 Old 09-21-2017, 08:57 PM
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That sucks. I'm not sure if you should only contact Goretex ... btw they don't have any BMW boots displayed on their website. I would try to get in touch with the actual manufacturer, again it's a hassle or way or another.

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post #3 of 16 Old 09-21-2017, 10:54 PM
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I learned from owner of big web moto apparel retailer Wm. Gore must approve the design of all products made with Gore-Tex and they don't rubber stamp designs. I wouldn't be surprised if Gore was interested in doing a failure analysis. But, I think they would, at most, "help" the retailer replace the product rather than pay you cash. I had a pair of Columbia brand winter walking boots, heavily insulated. In about 15 years they sat on a shelf indoors and got used a couple times per year. Then, I used them and the toe box on a boot completely disintegrated, as if the rubber/plastic had rotted away. I sent several images to Columbia and they immediately responded the product was defective, the nearest current product was xyz, got my size and shipped me the replacement boot. Something like that is the most I'd expect in your situation, and maybe you'd be out something for depreciation. I had a similar thing happen with an Icon Reign boot but it was out of warranty and did not use Gore-Tex. I now have Rev'IT Gore-Tex boots, they are the best I've had, and they don't leak. I was induced to pay the extra amount because of Gore's design approval. Also, I note the Gore warranties I have seen are not limited warranties. The reason I'd let the retailer get involved is both Wm. Gore and the boot maker need, really need, channels of distribution with loyal customers. With Columbia I went to the boot maker but my problem wasn't about leaking or Gore-Tex. When you buy a $150 Gore-Tex boot, it might have a customs dec value in the Port of LA of $10.00; they can afford to take care of you. When I looked this up some years ago, Nike sneakers had a declared value of $5.00 a box even though your teenage son might see $300 of value in box of Air Jordans, especially when "valued" in your dollars. Please let us know how this works out for you.
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post #4 of 16 Old 09-22-2017, 08:20 PM Thread Starter
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Thanks Wildbill1945!

I agree with you, one of the reasons why I buy and advocate Goretex is because of the lifetime warranty from Goretex themselves. I hope this works out.

I'll contact BMW as well, though I'm not hoping for much help from them.

Current: '15 Tenere ES - 30k km
Past : '06 FZ6 - 115k km, '06 KTM 625 SMC - 30k km, '06 V-Strom 650 - 80k km, '07 FZ1 - 70k km

“Instant information is instantly obsolete. Only the most banal ideas can successfully cross great distances at the speed of light. And anything that travels very far very fast is scarcely worth transporting, especially the tourist.” - Ted Simon, Jupiter's Travels
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post #5 of 16 Old 09-23-2017, 01:50 PM
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I can't say I've been impressed with the Gore-Tex "warranty" in practice.

I treated myself to a pair of arse-crampingly expensive Gore-Tex boots about a year ago. During the first ride in the rain, I learned that the right boot leaks in the wet.

Gore-Tex told me to contact the retailer first. I did so, and I sent the boots to the retailer (at my expense) as asked.

The retailer sent me a pic of the boots standing in a pan of water with paper towels inside and said the paper towels didn't get wet, so the boots didn't leak. After a few pointless rounds of "the right boot does so leak" and "no it doesn't" and "yes it does" and "nuh uh", he flatly refused to contact Gore-Tex or send the boots to Gore-Tex. Several days later, the boots were back on my doorstep and now I'm sort of stuck. The right boot still leaks when in use on an actual foot on an actual motorcycle in actual rain. They're fantastic boots other than an occasionally soggy sole on the right.

I suppose I'm expected to use the boots as part of a static tabletop display or diorama, not for riding a motorcycle.

Anyway, I suppose I could go into full lawyer mode, crank up the engines of ire and dudgeon, and waste hours pounding away to get my due (these boots aren't even available any more, so I don't know what would happen), but... I'd rather go ride.

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post #6 of 16 Old 09-23-2017, 04:33 PM
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Originally Posted by Wildbill1945 View Post
I learned from owner of big web moto apparel retailer Wm. Gore must approve the design of all products made with Gore-Tex and they don't rubber stamp designs. I wouldn't be surprised if Gore was interested in doing a failure analysis. But, I think they would, at most, "help" the retailer replace the product rather than pay you cash. I had a pair of Columbia brand winter walking boots, heavily insulated. In about 15 years they sat on a shelf indoors and got used a couple times per year. Then, I used them and the toe box on a boot completely disintegrated, as if the rubber/plastic had rotted away. I sent several images to Columbia and they immediately responded the product was defective, the nearest current product was xyz, got my size and shipped me the replacement boot. Something like that is the most I'd expect in your situation, and maybe you'd be out something for depreciation. I had a similar thing happen with an Icon Reign boot but it was out of warranty and did not use Gore-Tex. I now have Rev'IT Gore-Tex boots, they are the best I've had, and they don't leak. I was induced to pay the extra amount because of Gore's design approval. Also, I note the Gore warranties I have seen are not limited warranties. The reason I'd let the retailer get involved is both Wm. Gore and the boot maker need, really need, channels of distribution with loyal customers. With Columbia I went to the boot maker but my problem wasn't about leaking or Gore-Tex. When you buy a $150 Gore-Tex boot, it might have a customs dec value in the Port of LA of $10.00; they can afford to take care of you. When I looked this up some years ago, Nike sneakers had a declared value of $5.00 a box even though your teenage son might see $300 of value in box of Air Jordans, especially when "valued" in your dollars. Please let us know how this works out for you.
Both my and my wife's Columbia boots failed as well. Sent them the boots and they sent us both new boots. Excellent customer service. My Alpinestar Gore-Tex boots are still 100% waterproof after 7 years.

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post #7 of 16 Old 09-23-2017, 04:47 PM
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I had a pair of Alpinestar Web Goretex boots that had lived a very rough life. After a couple of years they started leaking. I took them back to my dealer and they were replaced in a reasonable period of time (I don't recall the exact time but perhaps a couple of weeks.)

Don't know if it was Alpinestar or Goretex that made the decision but they were otherwise well out of warranty and replaced no questions asked.

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post #8 of 16 Old 09-23-2017, 05:00 PM
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Try This

I rode over Stevens Pass WA in very heavy rain. I had First Gear rain pants with a hook and loop strap at ankle snug but not tight. Riding buddy had over-the-knee boot covers that he stepped into, it was NOT an over shoe but was more than a gaiter with a strap going under the boot at the front of the boot heel. Over the pass we stopped and his socks/boots were dry, mine were very wet; i poured some water out of the boot. I was wearing the above mentioned Icon Reign boot. Eventually I decided my boots were wet because wind-driven water was climbing up the front of the boot and spilling in from the top. The over-the-knee boot cover made that impossible because even if the water got inside the boot cover above the knee, the leg was isolated from the wind so water would just drain down to the boot sole and could not get past the rain pant. Thereafter I wore tall hiking gaiters from REI and have never had a problem; by then I had the above mentioned TCX Gore-Tex boot. Riding buddy got the boot cover because his boots at the time were definitely not WP. I never did get to the bottom of this but as riding buddy was protected in Stevens Pass event, its the one thing that I know works. I would advise trying this before assuming a waterproof boot is not. BTW, with the Icon boots I horrified my retailer by weighting down the boots in a bucket of water over night and then proclaiming the boots really did leak. Retailer says no boot could survive that and stay dry, but that is not true either, see above. The Steven Pass situation was rain bouncing off the pavement about 6 in and front tire generating a rooster tail that hit my leg often, and no gaiter. Nice selection at EBay below.

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post #9 of 16 Old 09-23-2017, 05:16 PM Thread Starter
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These are definitely leaking. Thought it might just be sweat at first, but then my feet got wet a couple times after that. Thankfully, they stayed dry through this rain soaked summer and only started leaking now that it's barely raining.

To confirm that they were leaking I filled about 3 inches of water in the tub and stuck my feet with the boots on. This is what my socks looked like after about five minutes.




Current: '15 Tenere ES - 30k km
Past : '06 FZ6 - 115k km, '06 KTM 625 SMC - 30k km, '06 V-Strom 650 - 80k km, '07 FZ1 - 70k km

“Instant information is instantly obsolete. Only the most banal ideas can successfully cross great distances at the speed of light. And anything that travels very far very fast is scarcely worth transporting, especially the tourist.” - Ted Simon, Jupiter's Travels
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post #10 of 16 Old 09-24-2017, 11:24 AM
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I've had a Goretex hiking jacket that delaminates after about three years - the manufacture replaced it, no questions asked. I also sea kayak and have a Goretex dry suit which leaked after 4 years -- again the manufacture replaced it with no hassle -- this is a suit that retails for $1200 CDN. I'm totally impressed with the Gore warranty.

If you have a warranty issue, I suggest going through the manufacturer of the gear.
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