dealer kinda screwed me,what to do!!!!! - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 26 Old 04-07-2008, 04:43 PM Thread Starter
Join Date: Mar 2008
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dealer kinda screwed me,what to do!!!!!

I bought my bike and had them put the Givi shield on but they did not tell me it had warnings about the sunlight melting the dash so now I have a little spot that got melted and the dash has a small gap in it.they took the shield out of the box and put the stickers on the stock shield and put it back in the box the Givi came in so i never knew about this warning!!!! Are they at fault or is it my stupid mistake for no opening the Givi box and looking at it????? I would have thought it was there responabilty to tell me about the warnings. Please help with your thoughts.Also does the stock sheild do this????

Last edited by tconroy; 04-07-2008 at 04:52 PM.
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post #2 of 26 Old 04-07-2008, 05:34 PM
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I would press them for replacement part at cost, but beyond that, its on you IMO. They should have left the stickers for you to remove, which is why I would argue for the replacement part at cost...they shouldn't profit for their mistake.

The Givi screen does this because its larger, and has a larger curved surface, so if you park with the sun behind the shield, it can focus the sun's rays in the reflection of the shield, which is pointed at the dash relative to the angle of the sun. If you point with the sun in front of the shield, the curved surface is deflects the rays, so no worries.

The stock shield is just too small to do this. Personally I'd be careful with any of the larger screens.

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post #3 of 26 Old 04-07-2008, 06:06 PM
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I feel for you as it truly SUCKED!! when it happened to my new bike. All i can say is that about the time i dropped it in my driveway and broke the signals, is about the time i quit worrying about the melted spot. So go ride and sonner or later it'll cease to matter. Until then i'd bug the heck out of the dealer for a replacement part. Good luck!! J.R.
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post #4 of 26 Old 04-07-2008, 06:49 PM
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Man I feel for you and I would be steaming in your shoes...


They did you provide you with all the original parts and product information. They installed it and cleaned it, which I would expect.

I would politely discuss it with your dealer and see if they will help out on the price of a replacement part, let a local salvage yard know you are looking for one or.... put a sticker over the spot, preferably something obnoxious and be done with it.
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post #5 of 26 Old 04-07-2008, 07:54 PM
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This is just my opinion... You wanted the shield installed. You picked out the shield. It is NOT a factory Suzuki part. It was up to you to do all the research on ANY aftermarket parts that will be installed on the bike. I don't see how you can hold the dealer resposable for after market parts.
Sorry, this is not what you want to hear...

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post #6 of 26 Old 04-07-2008, 09:02 PM
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In a professional and courteous manner, discuss this with the service manager and/or the general manager, calmly explaining the situation. Meet them half way by admitting that to err is human (their error, which you can forgive with a replacement part), but that you feel the warning label should have been left on the Givi for you to see, understand, and then remove yourself. I don't think you had any obligation to open the package to inspect your old shield to discover the other shield's stickers and labels.

Tell them you chose their shop over the others out there and that you'd certainly like to maintain a good two-way street of business in the future, and that a way for that to happen is to have them replace the damaged part. The wholesale cost of that part is not going to tip their balance sheet at the end of the month, and it will demonstrate to you that they are a stand-up operation. (If I were in their shoes, it wouldn't take me two seconds to make it right with you.)

If they tell you to go blow smoke, then they will have demonstrated to you their true colors and they will pay dearly for that in the future with lost business from you, and likely everyone you tell your story to.

Good luck!

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post #7 of 26 Old 04-07-2008, 10:59 PM Thread Starter
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thanks guy's for your input and I will talk to them about it and see what happens.It was only in the sun for about 1 hour and there is just a little indention and a couple of smooth spots.A sticker would cover it nicely.If anybody looked at my bike they would probably not notice it unless I pointed it out to them.I have reinstalled my stock screen on the second setting and will try to ride like that.I work for Bass Pro shops outdoor world in the tracker marine service center and when we put windshields on the pontoons or bass boats we have to leave the stickers on for the buyer to take off.It even say's right on the sticker (dealer, do not remove,customer instruction label).It tell's how to clean the windshield properly.
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post #8 of 26 Old 04-08-2008, 10:30 AM
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Since most of us look over our windscreen rather than through it, has anyone tried applying window tint film to reduce road glare and eliminate this solar hotspotting?
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post #9 of 26 Old 04-08-2008, 10:41 AM
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Will the Pat Walsh shelf cover the area so its not visible?
You might throw at the dealer, why did you remove the warning sticker if you left all the others on the bike?

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post #10 of 26 Old 04-08-2008, 10:55 AM
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I would imagine that if you had purchased the shield and installed it while you were in your garage, you may or may not have read the label, and you would have proceeded to install and use the shield. I did, and I'm sure countless others have done so as well. I have to think the shield acting like a magnifying glass and focusing sunlight on the bike to melt some plastic is comparatively rare. I don't worry about it with my Givi shield and no harm has come.

Too many people are too willing to shift the blame to someone, anyone else. Take responsibility. If you're old enough to buy a Vstrom and a Givi shield, you're probably an adult. Act like one.


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