Rick Mayer Cycle - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 28 Old 09-01-2014, 02:23 PM Thread Starter
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Rick Mayer Cycle

I've ordered a custom seat for my 2011 DL650 from an outfit called Rick Mayer Cycle. See> Rick Mayer Cycle custom motorcycle seats I paid upfront and sent my seat to the address listed on the website, and I have confirmation from US Postal that the it got delivered.

According to an email my seat was supposed to go into production 8/15/2014 and take 7 - 10 days to get done. Even if counting only weekdays the finished product should now be on it's way back to, and I was promised a tracking number when the shipment leaves the shop.

As of today I have nothing. I've called: no answer. Emails don't get a reply. I tried facebook too. Absolutely nothing at all. I have no seat, no responses, no revised ETA, no explanation for the delays, nothing!!!

I'm beginning to wonder whether this entire "business" is just a sham operation to steel money. Does anybody else out here have experience with this operation? If so, please share your story with me as I am losing hope that I will ever get my seat back at all.
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post #2 of 28 Old 09-01-2014, 02:59 PM
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There is an almost exactly worded post as yours on triumphrat.net. read it last night. Same story as yours. Hope it ends up getting resolved.

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post #3 of 28 Old 09-01-2014, 03:12 PM
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Quote:
I'm beginning to wonder whether this entire "business" is just a sham operation to steel money. Does anybody else out here have experience with this operation? If so, please share your story with me as I am losing hope that I will ever get my seat back at all.
If you are talking about the Rick Mayer operation in Anderson, CA, yes it is a legitimate business -- or at least it was a couple of years ago. I went to his shop and watched as they built my seat. I can tell you, though, that he had a rack floor to ceiling across an entire wall filled with seats waiting to be done, so I'm not entirely surprised at the delay.

It's a small operation with no office personnel to answer phones, etc.

I'm happy with the seat, BTW. Much better than Sargent and Corbin I have tried, but that's just MBHO -- my butt's humble opinion.

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post #4 of 28 Old 09-01-2014, 03:24 PM
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Its not a sham and frankly its amazing to me that people tend to post stuff like this without doing a bit more research into a business. Its a one man operation that he gets some help from his wife on. He is not good about answering emails or phone calls as he is usually building seats during the day. He also tends to be on the slow side with production times. This is also the time of year when a lot of these guys are going to rallies and building seats there.
I've had him build 5 seats and am pretty sure you will get yours, although I'm not sure it will be exactly when you want it. This is not unique to Rick's operation BTW, many of these small shops operate in a similar way.
I have no relationship with the guy at all other than having had him make seats.

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post #5 of 28 Old 09-01-2014, 03:25 PM
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Been problems for over a decade, yet people keep dealing with him. Beware: Rick Mayer Cycle - ADVrider

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post #6 of 28 Old 09-01-2014, 06:04 PM Thread Starter
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Originally Posted by Joe S. View Post
Its not a sham and frankly its amazing to me that people tend to post stuff like this without doing a bit more research into a business. Its a one man operation that he gets some help from his wife on. He is not good about answering emails or phone calls as he is usually building seats during the day. He also tends to be on the slow side with production times. This is also the time of year when a lot of these guys are going to rallies and building seats there.
I've had him build 5 seats and am pretty sure you will get yours, although I'm not sure it will be exactly when you want it. This is not unique to Rick's operation BTW, many of these small shops operate in a similar way.
I have no relationship with the guy at all other than having had him make seats.
I'm working with small shop mechanic without problems. I don't care how many people work there. He set the production schedule, he quoted the 7 - 10 days for WIP, and he's the one who is running behind inspite of not answering the phone, emails or anything. Infact, if the seat had been delivered as promised I would have never called up there to begin with.
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post #7 of 28 Old 09-01-2014, 06:11 PM Thread Starter
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Originally Posted by MikeB View Post
If you are talking about the Rick Mayer operation in Anderson, CA, yes it is a legitimate business -- or at least it was a couple of years ago. I went to his shop and watched as they built my seat. I can tell you, though, that he had a rack floor to ceiling across an entire wall filled with seats waiting to be done, so I'm not entirely surprised at the delay.

It's a small operation with no office personnel to answer phones, etc.

I'm happy with the seat, BTW. Much better than Sargent and Corbin I have tried, but that's just MBHO -- my butt's humble opinion.
Thanks for the feedback! The website shows the business in Red Bluff, not too far from Anderson. I'm glad to hear you like the seat; I hope one of these days I'll be able to say the same of mine.

I don't buy the small operation excuse however. To send a reply to my emails saying something like: " .. been very busy, your seat should arrive xyz date" would have been sufficient, and could be done quickly. But NOTHING? I think it's plain rude, and there's never an excuse for being rude.

Thanks again for your feedback MikeB.
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post #8 of 28 Old 09-01-2014, 08:08 PM
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Originally Posted by Arndt View Post
I'm working with small shop mechanic without problems. I don't care how many people work there. He set the production schedule, he quoted the 7 - 10 days for WIP, and he's the one who is running behind inspite of not answering the phone, emails or anything. Infact, if the seat had been delivered as promised I would have never called up there to begin with.
Whatever, I could care less what you do with him. I'm just telling you my experience with the guy and how I found his business to be set up. You can talk about him like a dog on every forum you visit if you are so inclined.

Joe S.
'14 HD FLHR
'12 Concours
'11 DL650
'01 HD FXD
'09 HD XR1200
'79 BMW R100
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post #9 of 28 Old 09-01-2014, 09:27 PM
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Total conjecture on my part here, but maybe he is great at what he does and that is why he is so busy, but at the same time, perhaps he is just unorganized and not wanting to hire a helper? That's obviously his call and like someone said, doing it that way for a decade. If so, sounds like he doesn't much care because he's still has work apparently. IMO though, he'd be better off under promising a bit. People's expectations could still be met.

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post #10 of 28 Old 09-01-2014, 10:07 PM
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Thats a shame.... many a business with a great product has gone out of business due to poor management. Sure seems he could simply give a more realistic turnaround time and all who choose to do business with him would know what to expect up front.
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