I have to agree that a smaller business is the best. Their overhead is smaller, their work force is smaller.
Story, I bought my Sportster from Port Huron HD in May of 94. Spent $5500.00, up to two years ago, I could walk into the owner's office and have an honest conversation with him for 30 to 40 minutes. I did buy many add-ons and I found myself browsing in the store also. The power hungry HD folks closed him down. It was a small shop and great people.
All the HD stores are now moving to the big displays and huge overhead.
I believe that is one reason for moving on. I experinced a good honest store, HD took it away, no more brand loyalty from me.