Don't worry, be happy!
The winter of 2010 I bought a first generation Synergy heated vest and the controller failed after 4 uses. Called Tourmaster and they overnighted me another controller, no questions asked. It lasted another 4 or 5 rides then failed as well. Called them again and they acknowledged a manufacturing problem with the controllers and that they were being re-designed. However, the replacements were on back order for 6 to 8 weeks. That would basically mean it would arrive at the end of the short winter season here in South Texas. So I politely raised Hell with them and they agreed to ship me out a full heated jacket at a substantial 70% discount. The jacket uses a different style controller, and now 3 years later and probably 100 uses, it still works good as new.......
The bonus; about a month after receiving the jacket, I also received another controller for the vest in the mail, at no charge. I called Tourmaster to explain their mistake, and the rep advised me it was a bonus for my prior aggravation. But to be honest, I never used it as I now preferred the full length jacket, so I ended up selling the vest to a buddy who has used it for a couple years now with no problems.
So long story short, yes Tourmaster definitely had problems with the first generation controllers, but sorted it all out a couple years ago and they are as reliable as the next brand now. So if you have a Synergy product from a couple years back, call them and they will replace the controller with an updated model. They definitely stand behind their product so I wouldn't hesitate to pull the trigger on a Synergy product again. For less than 1/2 the cost of the other guys, it's hard to beat.
Last edited by RoosterMan; 12-05-2013 at 09:57 PM.