Will no dealer break-in maintenance invalidate warranty? - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 21 Old 09-01-2007, 09:11 AM Thread Starter
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Will no dealer break-in maintenance invalidate warranty?

My Strom has 1,850 miles on it (500 were just riding it home from the dealer!). I heard somewhere that if you do NOT take the bike in to a dealer for it's official break-in maintenance it invalidates the warranty.

Is this true?

I changed the oil at 800 miles (couldn't do it earlier since I rode 500 miles home) and checked all important fasteners, etc...which I'm guessing is all the dealer would do.

Thanks for confirmation or debunking of this!

Scott
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post #2 of 21 Old 09-01-2007, 09:58 AM
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Doing your own maintenance does not void the warranty. Having receipts for things like oil filters might help if you ever do get questioned.

On further thought, has anyone here ever had a warranty claim?

-Tom (DL650AL2) (KA1TOX) (E-I-E-I-O)

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post #3 of 21 Old 09-01-2007, 10:35 AM
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Just keep your receipts and document what you did (date, mileage, service performed, etc). The dealer can't deny the warranty if you or an independent shop does the service. However if something is done wrong that causes a failure, your not going to get any warranty help from Suzuki.
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post #4 of 21 Old 09-01-2007, 12:06 PM
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My dealer pretty much refused to change out my POS ECM until after they performed the 600 mile service. So, I really had no choice in the matter. It seems even though they can really deny your warranty if you don't have it done, they can make things quite difficult for you, at least they did for me.

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post #5 of 21 Old 09-01-2007, 12:28 PM
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I was told by my dealer that the only maintenance I needed to have done by them was the 1000km (600 Mile) check. They told me that after that as long as I had receipts showing that I purchased oil, filters, etc.. I would fine doing it myself and there would be no warranty issues. I questioned the requirement to get the dealer stamps in warranty book and was told that it wasn't necessary. I suspect that this is an issue that will vary by dealership.


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post #6 of 21 Old 09-01-2007, 02:11 PM
 
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Quote:
Originally Posted by SWriverstone View Post
My Strom has 1,850 miles on it (500 were just riding it home from the dealer!). I heard somewhere that if you do NOT take the bike in to a dealer for it's official break-in maintenance it invalidates the warranty.

Is this true?

I changed the oil at 800 miles (couldn't do it earlier since I rode 500 miles home) and checked all important fasteners, etc...which I'm guessing is all the dealer would do.

Thanks for confirmation or debunking of this!

Scott
Not true.

Check the laws in your state (or province or country). In California, manufacturers cannnot require you to have any regular service done at a dealer. However, a manufacturer can deny warranty claims for faulty work done by the owner or an independent shop.

Buy or download a service manual and do the work yourself - and be willing to admit when you are in over your head.
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post #7 of 21 Old 09-01-2007, 07:20 PM
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Quote:
Originally Posted by tmcgee View Post

On further thought, has anyone here ever had a warranty claim?
Yes, I had the throttle bodies replaced at around 4000 miles. That was the first time it had ever been to the dealer and no questions were asked about previous periodic maintenance.

--Mike

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post #8 of 21 Old 09-01-2007, 08:16 PM
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Do all preventative maint yourself, just keep good records and receipts and it is very doubtful that you would have an issue. Dealers use scare tactics just to try and make a few extra greenbacks.

BRIAN "GO Buckeyes, GO Wildcats"!

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post #9 of 21 Old 09-01-2007, 10:11 PM
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I'm dealing with a problem with Suzuki and the dealer right now and the gist of it is that they are trying to deny a warranty claim for frequent, repetitive stalling because I did not have the throttle bodies synched by an authorized dealer at the 600 mile service.

I'm gonna beat them (Suzuki already caved) but it's a pain in the ass...

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post #10 of 21 Old 09-01-2007, 11:15 PM
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Quote:
Originally Posted by MeefZah View Post
I'm dealing with a problem with Suzuki and the dealer right now and the gist of it is that they are trying to deny a warranty claim for frequent, repetitive stalling because I did not have the throttle bodies synched by an authorized dealer at the 600 mile service.

I'm gonna beat them (Suzuki already caved) but it's a pain in the ass...
Are you driving a california bike?

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1988 RGV 250
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