Gerbings Heated Gear - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 14 Old 11-20-2013, 03:37 PM Thread Starter
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Gerbings Heated Gear

I've had a Gerbings jacket liner and their G3 gloves for about 10 years now.
It's made a huge difference for me here in Maine. The last couple of times out I noticed that my left glove didn't seem to get warm and the jacket, while warm, didn't warm me up as much as I remembered. I was about to chock it up to getting older but instead called Gerbings and spoke to Tina. She told me to send the jacket, gloves and controller back and they would check it out. I just got off the phone with her and was told that the controller was fine but the jacket and gloves were not and they were going to replace them. My jacket was so old that wiring was the old heavy stuff not the new micro wire. So to make a long story longer, I am getting a new jacket and gloves on the house. It is so nice to deal with a company that will stand behind their product 100%.

Last edited by woodentoy; 11-20-2013 at 05:06 PM.
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post #2 of 14 Old 11-20-2013, 05:04 PM
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Congrats, Bill. I had a similar experience with Firstgear. My Kilimanjaro jacket didn't keep me dry this summer so they immediately replaced it, no questions asked. For that reason, I just bought their Warm and Safe jacket liner and glove liners, which work well.
I must say though, the wires are very noticeable in the jacket liner and I feel the heat more in some places than in others. I don't think their technology has caught up with Gerbings micro-wire. They certainly were generous with you, too!


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post #3 of 14 Old 11-20-2013, 06:08 PM
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wow!

Wow!
is there anything else to say?
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post #4 of 14 Old 11-20-2013, 07:16 PM
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It's because of stories like these that when my current heated jacket stops heating I'll replace it with a gerbings.
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post #5 of 14 Old 11-20-2013, 08:03 PM
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Similar experience here with Gerbings G3 gloves. The right glove stopped heating up a few years ago, so I called them up and they sent me out a new pair. Very easy to deal with.

On a side, note, I also have a pair of heated socks sold by Powerlet and they stopped heating up properly, so they sent me a replacement pair a well.

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post #6 of 14 Old 11-21-2013, 07:24 AM
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That's impressive that they replaced it after 10 years! I also have the old style Gerbings jacket liner and gloves and noticed last spring that my left sleeve wasn't heating up. So in the summer I sent it back to them and they fixed it free of charge. These are the stories that build customer loyalty. I'd be curious to see how you like the new micro wire compared to the old fat wire.

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post #7 of 14 Old 11-21-2013, 11:14 AM
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Years ago I had a Gerbing's jacket that malfunctioned while on a ride. This time, the left sleeve didn't fail to heat, it overheated, melted a hole in the armpit of the jacket, burned a hole in my brand new $80.00 REI Polartec shirt I was wearing, and melted a hole in the lining of my leather jacket. I sent the jacket in to Gerbings and not only did they send me a new jacket, they sent a check for $80.00 to cover the damage to my shirt!! Now that builds loyalty, for sure. And now I have a Warm & Safe jacket, but I really want to get one of the new generation Gerbings jackets, as my old one is now failing to heat the left side.

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post #8 of 14 Old 11-22-2013, 09:34 PM
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Quote:
Originally Posted by sbeadg View Post
I don't think their technology has caught up with Gerbings micro-wire. They certainly were generous with you, too!
First Gear stuff is made by Warm & Safe, and it would depend what they asked for... W&S has the new carbon pad/microwire also. Gerbings warranties the electrics for lifetime. W&S does the same. I prefer W&S, and if you ever have any kind of a problem, Mike will take care of you.

If you buy W&S, at checkout, as a coupon code use a motorcycle forum or group name, and your prices will be substantially discounted..........
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post #9 of 14 Old 11-22-2013, 10:15 PM
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I have had my Gerbings heated jacket for about ten years. I bought it after hearing the founder's son on a podcast. The guy seemed honest and said they stand behind everything they sell for life.

Last year I tested the claim when one of my sleeves stopped heating. Took them about 10 days to fix it (including transit time) and the charge was "Zero".

Gerbings makes a great product and there service is wonderful.

See http://whiskeytangohotel.com/gpi
to build your own V-Strom GPI and save, save, save!
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post #10 of 14 Old 11-24-2013, 01:10 PM
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It's good to know that Gerbing stands behind their products. I tried out my T5 gloves today for the first time in the high 30's. Was very impressed. A jacket liner will be next.
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