It is a shame that so many metric dealers have such poor reputations.
Of course no one goes to the dealer for something routine that is done right and then jumps on a forum to congratulate them for not screwing up their bike - so I guess the complaint to satisfied customer ratio is skewed somewhat on forums to the complaint side of the line.
Honda is the same way. So I learned to wrench my own bikes. It's not rocket science, and since it's my ass sitting on the seat at 70mph after a repair I have pretty good incentives for doing it right the first time.
The guy I bought my bike from had it in the shop 2 or 3 times (only 1200miles when I bought it) to get rid of the infamous 3250-3950 rpm stumble - even bought a PCIII because the shop was Dynojet Certified and still it stumbled - he was just completely disillusioned - The shop had loaded (or not bothered to reload) an 02 V-strom map on an 05 and the TB's were way out of sync (like 20 inches on a Homemade manometer).
Runs great now!
If you want great service - HD does it right. But at what price?
05 DL-1000 - A farkling project in the making....
"A free people ought not only to be armed and disciplined, but they should have sufficient arms and ammunition to maintain a status of independence from any who might attempt to abuse them, which would include their own government.” – George Washington