9 freakin' weeks and counting... - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 27 Old 10-30-2006, 05:22 PM Thread Starter
 
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Angry 9 freakin' weeks and counting...

The fuel pump has been on backorder for going on 9 weeks. In less than 1 year of ownership I have over 53,000 miles. However, the Strom will be replaced NOT b/c of the bike but because of SUZUKI. Suzuki has to make their decisions and I have to make mine... and mine is that the Strom will not be my lead bike.

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post #2 of 27 Old 10-30-2006, 07:55 PM
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Can't say as I blame you Stromette. I've followed your saga with interest. Your mileage is probably at the upper end of all Strom riders. I'm not aware of any others who have reached or surpassed that mileage. And to this point, you've done well to go 50,000 miles with little more than routine maintenance items. However parts do break, and athough annoying and likely expensive, they should be fixable immediately. Suzuki's inability to provide this crucial mechanical part is completely unacceptable. You've got to wonder how the rest of us, both Vee and Wee riders alike, are going to fare when we pile up 50,000 + miles and start needing mechanical parts. These bikes should go 100,000 miles with proper maintenance and care, and it is incumbent on Suzuki to make those parts available. After 100K, who cares, we can push these bikes off a cliff and get new ones. Every part I've ever needed for my previous Hondas were either in stock or a day away at the Honda warehouse in Vancouver. Since I've owned my bike, I have talked to others in the MC industry who are all in agreement that Suzuki is a very difficult company to deal with. You've been an ambassador for Suzuki. This is not right.

This was my first Suzuki, and I was a bit apprehensive prior to buying the bike due to my lack of experience with the brand. To this point I haven't had to deal with Suzuki at all, and very little with the dealer. And although I am really happy with the bike, Suzuki is on probation.
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post #3 of 27 Old 10-30-2006, 08:16 PM
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Angry

First it was ECM /F.I. Mapping Then the Cush drive & Spacer issue for chain alignment, then the fuel pump! jackpiner57s bike only running on the front cylinder , a couple of others with electrical wire Chaffing & Shorting problems . And I might add most of the dealers have the bikes because " It's Part of the Floor Plan Package . M ost of the people who own these bikes Myself Included love these bike's But the lack of training and Suzuki support to the dealer service network is Neglegent at best. I hope that someone in the suzuki dealers network who read's & post to the site would get his dealer network to ride the manufacturer's back to get these Issues address'd & corrected .
The Big strom is 4th year production and spare parts are 6-10 weeks out for lead/lag time ?? For cryin' out LOud, EVEN the U.S. Millitary has a beter system in place!! UGHH , OK I'm done venting ........sorry.

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post #4 of 27 Old 10-30-2006, 09:12 PM
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I've got to agree, it just isn't right. Machines break, all of them, and I can accept that. What I cannot and will not accept is a manufacturer's inability to provide parts when they do break. NINE weeks for a disabling part such as a fuel pump IS NOT RIGHT. With all the good publicity you've given Suzuki they should have someone over here machining one for you.

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post #5 of 27 Old 10-30-2006, 09:20 PM
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Till death do in parts...

I used to carry a spare fuel pump when I owned a VW Rabbitt. I suppose I'll do the same for the Strom at some point.

From Suzi, I waited 9 weeks for a gel seat and 10 days for a chain. My replacement rear axle just came in after waiting 3 weeks. The new axle is heat treated, unlike the original which stripped.

One of the dealers local to me carries both Honda and Suzuki and says that Honda is better about parts. Too bad I don't much care for their current product line, though the ST looks interesting.
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post #6 of 27 Old 10-30-2006, 10:36 PM
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My only attempt at ordering parts after I bought the bike was an order for an official Suzuki Engine Guard. It's still on back order and the best I can get from the dealer is that Suzuki has no clue when they might actually make 'em.

Obviously I'll be going aftermarket, but it just seems a little silly.

I just hope nothing important goes on the bike.

Sue

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post #7 of 27 Old 10-30-2006, 10:55 PM
 
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I've been heckling the local dealer and they don't even have a clue when the K7 Stroms are gonna arrive.....a heck of a way to run a railroad, if you ask me.....perhaps I need to rethink my impending purchase.....
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post #8 of 27 Old 10-31-2006, 01:50 AM
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Thumbs down Suzuki support sucks!

I will post the fiasco with my corroded wiring inside the harness and Suzuki's unwillingness to make things right in the Service and maintenance forum soon.

STROMETTE, I don't blame you a bit for your decision. It's what you have to do. I wouldn't take the Strom either. There is a woman who's fuel pump failed when she was on a long trip, and had to fly home because Suzuki couldn't get her one. Some adventure!

Some of the parts that have been unavailable. This is unacceptable:

1. Cush drive rubbers
2. Rear sprockets
3. Rear axles
4. Fuel pumps

Hey Suzuki, wake up you tight fisted little bastar*'s!

"Build a man a fire and he'll be warm for the night. Set a man on fire and he'll be warm for the rest of his life." - Confuseus

Last edited by jackpiner57; 10-31-2006 at 02:01 AM. Reason: add
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post #9 of 27 Old 10-31-2006, 06:29 AM
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I agree with everyone here. Everything is on backorder, and the dealers have no clue when it comes to working on these bikes. There are three dealers within 20 miles of me and I don't trust any of them to get me parts or work on my bike.

If I ever have a problem that should be covered under the extended warranty, and the dealer won't honor it because the bike wasn't serviced at a dealership, Suzuki is going to hear exactly what I said above.
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post #10 of 27 Old 10-31-2006, 09:33 AM
 
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www.bikebandit.com They may have a source for locating parts.
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