Join Date: Feb 2006
Location: Central Virginia
Poor "Customer Service"
I just called your Customer Service number, and had a less than happy contact.
I bought a new K6 DL1000, it has a surging problem - dealer replaced ECU OK'd by Suzuki.
New ECU caused injector to be blown out of boot while I'm on vacation.
Dealer in Vermont (where I was on vacation), could not get to it for a "couple of days", but puts the injector back in the boot - AND CHARGES ME $48.00 for what I feel should be warranty work. Their reason was I didn't let them fix it.
Took bike back to my dealer - and was told Suzuki OK'd another ECU, and that the first replacement should not be used.
I called Customer Service and the fellow on the phone told me - Sorry, but that was between me and the dealership up in Vt.
Do you understand the bad will this generates? When I told him that this would probably mean this is the first and last Suzuki I will ever buy, he said that was OK. Do you really not need more customers? Do you sell enough Gixxers to not care about the rest of your line?
DL1000K6 - Gray
Only motorcycle riders understand why dogs ride with their heads out the window.