Open letter to Suzuki
To Whom it may concern at Suzuki,
My name is Michael C Kennedy and I am writing you regarding what I consider a blatant disregard for customer satisfaction. I have a 2008 V strom 1000 that I purchased from Two Wheel Corp of Mineola in NY. From day 1 of the purchase I have had a major problem(at least I consider it major) with the bike. While riding, at any speed the engine would just cut out. It seems to me it happens most often upon deceleration while the clutch lever is pulled in and Iím off throttle. I have had it back to the shop more times than I can count. After many many months of bringing it in someone at the shop seemed to have solved the problem. But, then, immediately upon resolving that problem, I had unexplainable surges when riding along between 40 to 60 mph. The rpmís would suddenly jump to 5000 rpmís with my hand off the throttle. (I would take my hand off when I heard the engine revving). Another round of bringing it in and complaining and having shop people tell me itís the way Iím riding or we all ride differently implying itís not the bike but, rather, itís me???? Well, someone in the shop had an epiphany found the reason for the surge and now the bike was just great. That was several months ago maybe a year. Since then people have come and gone in the shop and now the engine cutouts are back. I just bought it in for an early 4000 mile full service( I say early because I only had @3600 miles on the odo.) It had been suggested by the shop mechanic that it just might need a service which I promptly had done. On the way home from mineola, ny to Baldwin,ny it cut out twice . For the approximate 2 years that I have owned the bike I have been very patient. The shop keeps telling me they have been in constant contact with reps of Suzuki about the problem and I am wondering why nothing is addressed or resolved. The shop does not have a special employee to work on this bike day after day week after week now going on for quite a while. I own a 2007 bandit 1250s, a 2009 vstrom 650 and have owned a 2003 bandit 1200 which I sold. I am very much interested in a new GSXR 1000. But, why would I buy another Suzuki with the seemingly callous disregard you have shown toward my problem from the day I bought it. This bike has come to be the favorite of the many other bikes I own including a Yamaha raider, a victory kingpin, a Vulcan 2000Ö I want the problem corrected. Please, live up to your rep and do the right thing. I love this bike and I donít think the problem is unsolvable. I do think itís difficult for a small shop to survive trying to resolve a Suzuki problem and I the customer have to pick up the tab.
Sincerely, Michael C Kennedy