Suzuki quality assurance failure - Page 2 - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #11 of 31 Old 08-14-2010, 02:46 PM
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I'm having a problem with the replacement ECU (posted elsewhere). It lasted a little over a year, now it is NFG. I have gone over every single sensor test and adjustment and the bike runs like crap under 4,000 rpm, WORSE than it did before the swap.

I installed a borrowed STOCK MAP ECU and the bike runs MUCH BETTER!! Obvious conclusion is the replacement ECU is defective. American Suzuki is basically saying Tough sh!t. Something ELSE must be wrong with your bike. It's CAN'T be the ECU. You are out of the basic warranty and emissions warranty." I knew that and asked for a "goodwill gesture."

I got a gesture alright!! It as F you!!

Does anyone know how to get past the "customer service secretary" and have a qualified and authorized person help me? Fortunately I'm in a position where I can drive to Corporate and have someone ride my bike. Then they could install a new ECU and drive my bike and notice the HUGE improvement. That would be so awesome!!! Do you think they would "good will" an ECU???????????

.....sigh.

Well this fight ain't over yet, I can tell you that right now!!


EDIT: (8-16-10) Basically saying that I'm out of warranty, Suzuki has made their final decision to extend some goodwill to me by EXTENDING THEIR MIDDLE FINGER!!

Thanks Suzuki!!!

The grass may look greener, but there is probably more POOP in it!

Last edited by Columbo; 08-16-2010 at 05:22 PM.
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post #12 of 31 Old 10-05-2010, 12:05 PM
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This is really bad as it looks like a Quality Assurance issue and I can realize it more than anybody else because I am also a QA guy.

My field is software but QA is QA, no matter for what product its being performed. The Quality Assurance department must adhere all well-defined processes in order to make sure that nothing is left that may cause a product defect at any stage. Must look for a motor bike from top to bottom with respect to the different stages of production and even test it using some weighing software that its perfectly scaled.

You must get the bug fixed by Suzuki, otherwise, it will be a really bad show.
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post #13 of 31 Old 10-06-2010, 03:55 PM
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My magnets in my stator rotor did the same. The shop asked "What oil did you use?" The look that I gave them let them know that I am nobodies fool! I found some parts online and fixed it. Suzuki is a pain sometime but I love my Vstrom. What da ya gonna do?
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post #14 of 31 Old 09-13-2011, 06:43 PM
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Magnets sliding/separating from the rotor

I Just wanted to document another case of the rotor magnets sliding out of place in the rotor assembly. After having electrical charging issues with my 2006 DL1000 and replacing both the stator, regulator/rectifier and upgrading the cables to the Eastern Beaver cables, and it still not charging I had the shop pull the stator cover and the following photo is what we found. Notice the magnets shifted together leaving a large gap on the right side of the photo and the bottom magnet (in the 6 o’clock position) has moved out toward the front of the assembly out of alignment with the other magnets by approximately 1/8 to 3/16 inch.



I have a new rotor assembly on order and will update this post if indeed this solves my electrical charging issue.

Edit: UPDATE- After replacing the rotor assembly the bike is back within the shop specs and charging normally now.


.

.

2012 Yamaha Super Tenere

Last edited by Bahill; 09-20-2011 at 06:57 PM.
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post #15 of 31 Old 10-11-2011, 03:51 PM
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Magnets sliding, separating from the rotor

Just to add to the list, I pulled my stator cover off and found that one magnet was loose, chipped and broken. The other magnets were all touching with no gap in between them. More of my sad story at: https://www.stromtrooper.com/dl-1000-...tml#post740120
Attached Images
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File Type: jpg IMG_3321.jpg (95.7 KB, 45 views)

-Gar
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post #16 of 31 Old 10-11-2011, 04:04 PM
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I'll bet if you write a letter to the President of American Suzuki, you will get back a letter offering condolences and a $1,000 credit towards purchase of a new motorcycle.

2005 DL650 (sold) | 2009 DL650A (sold) | 2008 Tiger 1050 ABS | 2012 WR250R | 2008 CRF100F
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post #17 of 31 Old 10-17-2011, 04:19 PM
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Quote:
Originally Posted by sarge View Post
Not germane to this discussion but to Suzuki in general. We have owned 4 Suzuki autos and in every instance the electrical system or parts thereof have failed. Cheap, crappily made controls or parts have precipitated the failures. The engines, transmission etc run forever. I still like Suzuki but wish that they would upgrade their electrical parts
oddly enough, I found this searching for info aboput the problem I am having.

for the record, the failure of my charging system yesterday was the first electrical problem I have had on my 2009 V Strom, which is well past the 90,000km's mark....
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post #18 of 31 Old 10-17-2011, 08:36 PM
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Quote:
Originally Posted by garandman View Post
I'll bet if you write a letter to the President of American Suzuki, you will get back a letter offering condolences and a $1,000 credit towards purchase of a new motorcycle.
You can't be doing this to me.

I snorked Pepsi all over my keyboard.

OP, you have an ugly right big toe, best of luck to you with the bike.

Sent from my Hewlett-Packard 75C, using the Flying Merkel motorcycle app.

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DL650A K7 April 23, 2007 - January 6, 2012, RIP

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post #19 of 31 Old 10-27-2011, 01:24 PM
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New stator and rotor assembly installed...

I let the dealer install the new stator and rotor assembly to the tune of $900. That's the only time in 5 years I've spent any money on the Vstrom aside from oil, filters, tires and farkles.

-Gar
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post #20 of 31 Old 02-08-2012, 04:52 PM
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ı had had this problem onr years ago and then ı changed rotor about 300 $ my rotor two magnets was broken...yesterday my friends call me he has a klv 1000 his rotor magnets broken, ı gived my other magnets he sticked on rotor and now good charging.
just ı want to share

wherever ı my room[SIZE="6"][FONT="Impact"][/FONT][/SIZE]
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