what is it with some bike dealers.... - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 8 Old 07-31-2012, 04:55 PM Thread Starter
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what is it with some bike dealers....

Im going to have a moan and a rant I am afraid.

Why is it some bike dealers just dont get it?

I bought my first bike EVER from a dealer the other week.. namely this KLV1000.
All my 200 + other bikes have been private deals.

Firstly... they never call you back... despite saying you want it, cash .. no hassle.... blah blah blah over the phone. I didnt ever try to haggle on the price!!!

I get there with the promise of it being ready... its not...

They then "PDI" it...(more on this later)

In the meantime I am attended too by Tim nice but dim... as a sales guy.. who hasnt a clue about bikes... but is interested in telling me how he likes body combat fitness or something or other....

Finally the bike is ready...

paperwork... oh they forgot about filling in the paperwork... and they have lost the mot cert... and the service history...

I am asked to bring it back in august for the mot to be reissued for 12 months...

on the way home... the headraces are fooked, it runs on 1 cylinder half the time, the coolant level is low, the brake light switch on the front doesnt work, the air vacuum lines are perished and leaking... the list went on..

A very calm and well mannered (no honestly!) phone call from me ... resulted in the snotty mechanic saying that he will be the judge of what is wrong with it and I am to bring it in so he can hook it up to his diagnostic machine... This would cost me not only a tank of fuel but 4 hours of my life in the meantime.

I have fixed all the problems myself as frankly I cannot be arsed with them having to diagnose problems and order parts (which means me coming back again...) .... but all this from a franchised dealer!!!! .. please!!!

Needless to say... i shall be sticking to private deals from now on.
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post #2 of 8 Old 07-31-2012, 05:13 PM
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It is experiences like that made me drive an hour and a half past the local zuki shop to buy my bike elsewhere. Not to mention Honda shop does all my tire work.
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post #3 of 8 Old 08-01-2012, 01:03 AM
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Originally Posted by vilguy View Post
In the meantime I am attended too by Tim nice but dim... as a sales guy.. who hasnt a clue about bikes...

That part always puzzled me too. AND, it's not just where you are. How do you sell when you don't know your product?

The last time I went to my local Suzuki/Yamaha dealer I couldn't convince the parts guy my DL was a Suzuki, not a Yamaha. I ended up ordering my part online.

"When you tell somebody something, it depends on what part of the country you're standing in as to just how dumb you are." Bo "The Bandit" Darville
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post #4 of 8 Old 08-01-2012, 01:49 PM Thread Starter
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its totally infuriating.

Oh well, ill save my pennies in the future and buy privately. I was just being lazy haha
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post #5 of 8 Old 07-27-2013, 08:18 AM
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Way over here in Oz, we too will occasionally get dozy "salespersons" who were previously selling Fridges and other white goods and probably not real good at that too.
Fortunately they are a minority but they can raise my blood pressure when they continue on with their conversation for minutes while you are trying to give them money. Not many but enough.

You had 200 previous bikes? Thats say, five each year every year for 40 years!
Are you a dealer?

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post #6 of 8 Old 07-27-2013, 08:52 AM
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That attitude is rampant here in the US as well... people just don't give a damn, and do sloppy work at best far too often. I never take either bike to a dealer if I can at all help it.

Sorry to hear about your troubles and glad you got it straightened out.

Best Regards,
T2T

'06 KLR650 - Well armored and filthy!
'11 DL650 - Dearly departed 8-12-17, RIP
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post #7 of 8 Old 07-27-2013, 09:10 AM
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It's very reassuring to learn that the rest of the world is DAFT too.
When mankind succumbs to whatever fate we have in store, we won't even notice it happening.
Kills me when the sales lumps admits I know more about his product than he does.
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post #8 of 8 Old 07-28-2013, 02:39 AM
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Quote:
Originally Posted by notacop View Post
It's very reassuring to learn that the rest of the world is DAFT too.
When mankind succumbs to whatever fate we have in store, we won't even notice it happening.
Kills me when the sales lumps admits I know more about his product than he does.
I also love how it goes round in circles,

Me: " what can you tell me about this bike"

Sales guy: "whataya wanna know"?

Me: "what can you tell me about this bike"

Sales Guy: " Yeah but whatya wanna know?

times 5

And Yep, I usually know more them they do and they walk off thinking I'm a real smart ass when I try and sell them the same bike....it kills an hour or two sometimes when I'm on a loose end:mrgreen:

Cheers

wobbly_boot

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