I thought I would relate my experience with a recent purchase from a provider of an after-market accessory, a luggage rack for "soft" luggage.
I originally thought I was going to have one custom made for my cycle, a 2012 DL650 ABS, Non-Adventure (occasionally referred to on this site as the Glee model). That build would have been a type of "cover" over the existing OEM muffler cover, and extend down a few addiitional inches (toward the ground) to provide more capability for keeping a hot muffler from burning a soft bag. It would have a matching component on the non-muffler side (left side) for a throw-over saddle bags arrangement.
Cheaper than a full bracket set for hard luggage, fine for soft luggage (which I prefer).
Then, someone pointed me at an eBay provider of soft luggage racks, and they were readily available, right now. I bought a set...
They were delivered in a few days, UPS. Well packed, all the mounting HW present. Well made (apparently, this is a newly married fellow working at his small business), good welds, good design, and a fine black powder coated finish.
But, the right side did not fit! I went round and round that day attempting to determine what I was doing wrong. Finally, I got out the camera, and measuring tape, and started taking pictures.
It was obvious (to me) to be a mechanical fit issue. The "top" brace, that fits under the passenger seat handle-hold, that brace was an inch too short.
I sent off the pictures and my explanation, and waited. The seller responded promptly, and immediately made me feel good. He was willing to make it right, no matter what it took. Offered me my money back, offered to make a new custom fit rack with money back, offered free shipping, this guy is a prince.
About a week later, a new right-side rack shows up, with a one inch longer top bracket. It fits perfect, and I had both left and right side installed in 20 minutes. I'm a very pleased customer...
He says he's sold dozens of these things, and never got a complaint until now. Whatever, he made it right for me, and I'm grateful to him.
It's a nice product, at a good price, and sold by a fine gentleman.
I have no financial ties to this fellow or his business, other than being a happy customer.
His eBay ID is losi3030, and this luggage rack is currently listed at this link:
V-strom 650 Side Luggage Racks Vstrom DL650 DL 650 | eBay