Purchased my wee, 2011 model in Feb, Wasn't to long after that, my battery left me pushing. The dealer did take a while, for they had to charge the battery, then test. THEN, when they called suzuki, the questions was like, what type of charger? did you use this type of charge mode? So, it took a few days more, for they had to order the special battery from suzuki, could not use any off the shelf. Now that it's over, works great. For me, I was not riding the the bike and I use my pickup to drop it off.