I purchased my 2018 DL1000XT on Aug 29th last year, so when I received the factory hard bags last month that I ordered from Babbitts online, I discovered that the bags didn't come with the lock assemblies, only the aluminum lock plates and mounting screws for attaching them to the ends of the key cylinders.
So after going around and around with Babbitts who finally told me that Suzuki told them that the locks should have come with the bike when I bought it. So I then contacted the salesman at the dealer I bought the bike from and asked him if the locks for the saddlebags should have come with my bike, and he said no they don't. So I then called up Suzuki America in Socal and explained to them that I bought the factory handbags which didn't come with locks, and I was told from the place I bought the bags from that they don't come with the bags but should have come from with the bike, but the dealer says they don't come with the bike.
So Suzuki called me back and told me that yes, my bike should have come with (3) locks keyed to the ignition key lock assemblies for use on the side cases and the top case. So I called my dealer back up and told them about what Suzuki had told me and also forwarded him the email Suzuki sent me, which was for them to order me a complete re-key set consisting of the ignition switch, gas cap assembly, seat lock and the (3) keyed side case and top box locks which would be charged under warranty with no cost to me, as this was the only way to get me the (3) keyed lock assemblies.
So I asked the salesman to check and see if the locks could possibly be sitting somewhere back in the service dept. before they ordered the re-key kit, as this would save me the trouble have having to switch out all of the other locks on the bike, the bike prep guys at the dealer had the locks for my bike sitting on his bench for a little over 7 months, which according to Suzuki should have been placed in the tail section of the bike. So I installed the locks in the bags and all is good.
So if you by a new DL1000 make sure that it has the (3) keyed locks in the tail section, or that they hand you the locks.