Join Date: Feb 2017
Location: St. Louis, Missouri
It's unfortunate that both motorcycle dealers and manufacturers havent adopted the concept of "Good Service Sells Cars". Infact, it's a known saying in the dealer automotive service sector: "The salesperson will sell you the 1st vehicle, the service department will sell you the ones that follow."
As long as-- and I really hate to say it this way--Japanese motorcycles are thought of as toys, it will always be this way. Visits to my local Triumph, Ducati, BMW, and yes, H-D dealers show the opposite attitude, that their bike are the customer's main means of transportation, not a toy, and step up their customer service. Not all are excellent, any more than not all Japanese motorcycle dealers are lacking in this department, but Ive seen trends over the years.
Then too many motorcycle sales are seasonal, they dont pay their techs well, and can't hang on to the good ones.
Another reason to learn your motorcycle and do as much as you can by yourself. Smaller shops can't possibly stock everything for every vehicle in the manufacturer's line-up, even worse with a multi-line dealership. Hence, we buy parts online, and the dealer's then carp about low profits and lost sales because people buy online. Vicious cycle.
Good luck with the new Super Tenere'. On the bright side, somebody is going to get a great used bike.