I had that problem too. In my case, on a trip, I couldn't get it to latch closed. Three of us fiddled, jiggled, coaxed and cursed until finally used everyone's extra bunji cord to hold it closed. It was still on warranty so I asked the dealer in Vallejo (great guys) to help me fix me. He kept it for a couple of days and eventually replaced the whole thing.
There is another thread somewhere about this but with the only recommendation being the white grease as RCE1 mentioned. On another forum someone had permanently "located" the plate with a pop-rivet.
Current Rides: '14 DL1000 ADV, '06 SV650N, '93 900CBRR, '74 Ducati 750GT ['02 BMW K1200rs SOLD Aug '17]