Do not buy from Radioworld - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 30 Old 04-06-2008, 08:04 AM Thread Starter
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Do not buy from Radioworld

I went to the motorcycle show yesterday, and was ready to lay out the cash to buy a Garmin Zumo 550, an amazing GPS unit that most of you know was made specifically for motorcycle use and sells for about $700.

Bottom line -- I was treated so badly by one of Radioworld's employees that I will NEVER be buying from them, and I am telling everyone I can not to buy from them.

Here is my blog entry about the incident:

http://www.beens.org/blog/2008/04/do...radioworld.htm

-Beensy
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post #2 of 30 Old 04-06-2008, 08:53 AM
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Good to know. I have made purchases from these people, in the past, for work. One of my pet peeves is poor customer relations/courtesy. I will keep your experience in the back of my mind when I do any future purchasing.

You may want to try either GPS Central (www.gpscentral.ca) or Tiger Direct (www.tigerdirect.ca) for the ZUMO 550.
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post #3 of 30 Old 04-06-2008, 09:13 AM
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Quote:
Originally Posted by pbeens View Post
I went to the motorcycle show yesterday, and was ready to lay out the cash to buy a Garmin Zumo 550, an amazing GPS unit that most of you know was made specifically for motorcycle use and sells for about $700.

Bottom line -- I was treated so badly by one of Radioworld's employees that I will NEVER be buying from them, and I am telling everyone I can not to buy from them.

Here is my blog entry about the incident:

http://www.beens.org/blog/2008/04/do...radioworld.htm

-Beensy

Want me to beat the guy up for you? No problem Petey...




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post #4 of 30 Old 04-06-2008, 09:56 AM
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Wow. I was there yesterday as well, and bought a SPOT satellite tracker. They treated me very well. And, seemingly, all the other old geezers milling around their booth as well.
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post #5 of 30 Old 04-06-2008, 10:25 AM Thread Starter
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Want me to beat the guy up for you? No problem Petey...
Thanks Janice, but I'll go with the non-violent route of never buying there. Thanks for the offer though!
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post #6 of 30 Old 04-06-2008, 10:29 AM Thread Starter
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Wow. I was there yesterday as well, and bought a SPOT satellite tracker. They treated me very well. And, seemingly, all the other old geezers milling around their booth as well.
I had inquired at past motorcycle shows about their products and they were always helpful, but this particular guy this time was a complete jerk. I am still totally flabbergasted about the incident; I have never in my entire life been treated so poorly by a business, especially when I'm prepared to spend that kind of cash.
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post #7 of 30 Old 04-06-2008, 10:46 AM
 
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Radioworld

I was at the show yesterday as well. WHile I picked up the Interphone from them at the December show. I have also found them to be somewhat challenged in the customer service department. I had made them an offer at that time as well for the Zumo 550 and they refused. I am glad I did, as they currently are offering it at the show for $667 plus tax.

Their prices seem good, just not sure whether that would make up for any issues that might arise over customer service.

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post #8 of 30 Old 04-06-2008, 11:31 AM Thread Starter
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Why don't you just go to the guy's boss and explain what happened? They probably don't know how this guy acts. They may even give you a discount.
I've already sent an email to their General Manager and their president. We'll see how they respond. They'd have to give me an INCREDIBLE deal for me to deal with them.
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post #9 of 30 Old 04-06-2008, 11:35 AM
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Why don't you just go to the guy's boss and explain what happened? They probably don't know how this guy acts. They may even give you a discount.
Doesn't work. I tried to buy my Zumo from them. V-Tom suggested I speak with a particular saleperson. I didn't want to drive down from Barrie if they didn't have stock so I phoned first. Asked for the sales guy and was told he was on the phone. Tried a few more times with the same results. Asked what the deal was and was told that "counter sales people are not allowed to speak with customers by phone". Asked to speak with customer service, which takes you to the president.

Customer Service [email protected]

President: Angelo Meffe [email protected]



I spoke to Angelo and voiced my concern that, if I can't speak with someone in particular when I'm looking to spend a mitt-full of cash, what kind of service will I get if I call with a problem. Angelo, basically, said that it is the way it is. Cope with their system or hit the road. So I bought mine from costco.ca. Paid a little more, got free next-day delivery and have been happy since.




I would never go to Radioworld unless I absolutely had to...and yes, Janice, you can beat up Angelo for me, if you are so inclined.

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post #10 of 30 Old 04-06-2008, 11:52 AM Thread Starter
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Originally Posted by Heavy View Post
I spoke to Angelo and voiced my concern that, if I can't speak with someone in particular when I'm looking to spend a mitt-full of cash, what kind of service will I get if I call with a problem. Angelo, basically, said that it is the way it is. Cope with their system or hit the road. So I bought mine from costco.ca. Paid a little more, got free next-day delivery and have been happy since.
Don't they realize the bad press they'll get from behaving that way? There's a saying you learn in business class about how many people a satisfied customer talks to about their satisfaction vs how many people a dissatisfied customers talks to about their dissatisfaction (something like 4 vs 20, I don't recall exactly). But in this day of the Internet with someone that has a blog and frequents forums like this and the Southern Cruisers one I belong to, the message could potentially reach thousands. Idiots!
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