Dealership/Suzuki Canada experiences - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #1 of 47 Old 06-20-2007, 09:46 PM Thread Starter
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Dealership/Suzuki Canada experiences

I have noticed that many people seem to have a story about trying to get accessories from their dealership or Suzuki Canada. Rider-2000 had suggested that perhaps a thread to discuss both good and bad experiences with dealerships and Suzuki Canada would be a good idea. I think he is right, so here it is. Do you have a story to share concerning your experiences with your dealership or Suzuki Canada?

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post #2 of 47 Old 06-21-2007, 06:46 AM
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I have noticed that many people seem to have a story about trying to get accessories from their dealership or Suzuki Canada. <snip>. Do you have a story to share concerning your experiences with your dealership or Suzuki Canada? SS
Recently high-sided on a gravel road and ordered the right side of my DL1000. My job has me traveling around SW Ontario, so using Sturgess Cycle Hamilton's parts fiche ( http://www.sturgessonline.com/fiche_select.asp ) , I took the part numbers to dealers in SW Ontario for pricing. Found on the higher priced parts the prices were close from dealer to dealer, but on smaller parts - the prices were dramatically different. Seems if the part is less then about $100, lots of dealers add a percentage that varies from dealer to dealer. The turn signals had a $20 variance from dealer to dealer. Sturgess had the lowest prices, and I have recently gone back to order a Givi engine guard ($158 CDN - which appears to have a Suzuki part number and is the price Suzuki listed on the accessories page). Most Suzuki dealerships seem disorganized - you order your parts, pay for them, they call you when they come in, and you pick them up - there is never a paper trail showing you picked them up or they ever came in. ( I have never had a screwup - but it always seems it might!) Honda dealerships (i.e. Brampton Honda) that are also auto dealerships seem much more organized - every thing is logged and tagged. Suzuki Canada seems to have a parts warehouse in Richmond Hill, and I usually get parts in 2 days through Sturgess. (I have no affiliation to Sturgess)

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post #3 of 47 Old 06-21-2007, 08:58 AM
 
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Suzuki dlr experience

Bought my '07 dl1000 from Newmarket about 2 months ago. Ordered top and side cases, bags for the interior, heated grips, centre stand and engine guards. Up until last week they still showed that I hadn't picked up most of the accessories! Follow up on back orders in non existent and while the sales rep and service have been good. I am still waiting for the Suzuki heated grips with no idea when, the givi stuff came in over a 3 week period and if I hadn't called and/or visited almost daily, I'm sure I would still be waiting along with some other v-strommer who had ordered near identical to me!

Having said that love the bike and looking forward to adding several more farkles, just not from the dealer
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post #4 of 47 Old 06-21-2007, 10:15 AM
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Thumbs up Plug for Suzuki of Newmarket

My experience in dealing with Suzuki of Newmarket for Suzuki parts has been positive. When I bought my DL650 there last April 06, I ordered Suzuki Handguards and Suzuki Engine Guards. Both products came in promptly. When I inquired about the Suzuki Gel Seat, the sales person told me straight out that they would not be getting anymore for the season. I just ordered it from Oneida and had it within a week. At the beginning of May this year, I bought a C50 at Newmarket. I ordered almost $2500 in accessories - mostly non-Suzuki - and it all arrived in a reasonable time. The only Suzuki parts were the saddlebags and brackets and they took few days longer than the other parts. The key thing is to not wait for a call from them about your orders, follow up yourself regularily after a week or so from the time the order is placed.

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2005 Blue DL650 (sold with regret - hurt the knees)
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post #5 of 47 Old 06-21-2007, 10:51 AM
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Throttlehound:

I have to say my experiences are similar to yours. Parts I have ordered came pretty much when I expected and what they couldn't get they told me about fairly quickly.

I think sometimes we expect to much from place like this. They are a discount operation selling relatively inexpensive product with fairly small margins. I think that their parts and accessory departments are chronically understaffed, and most of the time the staff are doing the best they can. The people aren't paid the greatest. That doesn't mean they shouldn't give good service but the realities of the market means that you aren't going to get the attention you might feel you should. I know when I was going to do my 12,000 km checkup I needed a set of plugs. I coudn't get in when I thought so one of the guys brought the parts home and I picked them up from his home. I thought that was above and beyond the call of duty!

I think Leigh upstairs in accessories does a great job. Most of the time I go there she is busy and by herself, but when I actually manage to talk with her she gives me great service and usually does a super job of getting me a great deal on what I want.


As far as the sales department goes: The people I have worked with have treated me well and I think given me good service. The first few times I stopped in there in the past I found it hard to get anyone's attention but when I finally did I was taken care of properly. In my case I dealt with Dan and he did a good job working out a deal on my Strom. Other people I know have dealt with other salespeople their and seem to have been treated well.. well enough to come back and buy from them again and send friends in to buy.

..Tom

2006 DL650: 202,000 km 125,500 miles, Sold
2012 DL650 139,500+ km, 86,700+ miles. Sold
2015 DL1000 New July 2015 195,000+ km, 121,000 miles.

This can help preventing from cars pulling out in front of you (SMIDSY)
SMIDSY detailed report.



Last edited by V-Tom; 06-21-2007 at 01:18 PM.
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post #6 of 47 Old 06-21-2007, 11:42 AM
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Newmarket Suzuki

I would echo Tom's comments. I've been treated fairly, greeted warmly when I walk through the door and any services have been performed to my satisfaction (and I check when they are performed so have relatively high confidence that the right things are being done). I also dealt with Dan and felt I got a fair deal and would have no problems referring anyone to them in future, or dealng with them again when the all-new 2010 Wee comes out with 850cc, alloy rims, ABS and shaft drive comes out (Well I can dream cant I? - oh yes - and get rid of inverted bucket followers for the valve shims - I'll gladly pay the $50 for the depressor tool that allows you to remove the shim without having to remove the camshaft!).

I must be in the minority compared to some threads I read but never felt that I could really blame the dealer when it's another company that makes and ships the parts. The dealer is often held hostage as much as the customer and while it's an inconvenience perhaps, I try to remain objective about it and just ensure that the dealer is doing some kind of followup with the supplier so I'm not forgotten.

Interesting undertone in all these "stealership threads " - it's about building a relationship. I've always found when you don't deliberately crap on someone who's trying to help you, you're generally successfull more times than not. Same with just a simple greeting, clear statement of wwhat you need and respectful negotiations from there usually is all it takes.

My two cents.

Safe riding,
Bob

Necessity may be the mother of invention, but desperation is it's father........... (Bell)

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post #7 of 47 Old 06-21-2007, 12:05 PM
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I purchased 3 new Suzuki motorcycles when I lived in Toronto. The first a VS800 Intruder from Suzuki of Brampton. Sale was fine after sales service was hit & miss. When that bike was written off by a drunk driver, they had a 1400 Intruder sitting on the floor, that I told the salesman I wanted, as soon as the paperwork cleared. [email protected] sold it and said he had a "used" one comming in. 30,000km in my first season, I didn't want a "used bike"

Called Cycle City in Burlington, (ask for Sabina, tell her Night_Wolf or Mr. Intruder sent you) asked if they allowed Demo Rides and if they had a 1400 in stock. Affirmative on both counts so after a test ride, I put $50.00 to hold it and picked it up a cpl weeks late. Then I purchased my 05 Wee from there, again with nothing but positive experiences. Had a friend buy her 1400 Intruder from them in 2004 and I took it there a cpl times for service or warrenty work. Positive experiences for her AFAIK. I then worked for the dealership at a cpl bike shows in Toronto and sold a Strom to a nice fella named Fred I was there primarily as I knew the Intruders and having someone there who put 30,000km on a Strom in one season, was able to give people perspective from a riders, not a sales perspective

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post #8 of 47 Old 06-21-2007, 12:37 PM
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I bought my Wee-strom from brampton suzuki. The lack of organization at this dealer is uncanny. On top of the lack of organization they LOST my bank info and asked for me to bring it back the next day they also forgot to order my free helmet.

Basically i just said loosing the info was their fault and since i live 100kms away i will not make too trips when my helmet came in i went and got it gave em shit for looseing my paper work and then gave em the info again.

Currently for parts i use either tri-city in waterloo, or two wheeled motorsports in guelph. Two-wheels is hands down a better dealer in my books but tri-city is closer and of good integrity.

When i ordered my centerstand from tri city the ordered one for a hyabusa (one number typo). the busa stand is $100 cheaper wheni brought it back they swaped for the dl650 stand and stated since it was their screw up they would not need the extra $100.

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Last edited by TinyBear; 06-21-2007 at 12:40 PM.
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post #9 of 47 Old 06-23-2007, 08:19 AM
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Quote:
Originally Posted by V-Tom View Post
I think Leigh upstairs in accessories does a great job. Most of the time I go there she is busy and by herself, but when I actually manage to talk with her she gives me great service and usually does a super job of getting me a great deal on what I want.
Leigh is good...just don't trust her to remember anything.

Biggest problem is that she's usually swamped. She's fixed me up on a few things and I have nothing but praise. I understand about having extra staff but I think they could pay for an assistant pretty quickly if she could spend her time selling and not hunting for stuff, or trying to deal with 6 people at a time.

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post #10 of 47 Old 06-23-2007, 09:15 AM
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I totally agree.. when I actually get to talk with her she does a great job but she really needs an assistant.

..Tom

Quote:
Originally Posted by Heavy View Post
Leigh is good...just don't trust her to remember anything.

Biggest problem is that she's usually swamped. She's fixed me up on a few things and I have nothing but praise. I understand about having extra staff but I think they could pay for an assistant pretty quickly if she could spend her time selling and not hunting for stuff, or trying to deal with 6 people at a time.

2006 DL650: 202,000 km 125,500 miles, Sold
2012 DL650 139,500+ km, 86,700+ miles. Sold
2015 DL1000 New July 2015 195,000+ km, 121,000 miles.

This can help preventing from cars pulling out in front of you (SMIDSY)
SMIDSY detailed report.


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