Paypal charges from Verticalscope.Inc - Page 2 - Stromtrooper Forum : Suzuki V-Strom Motorcycle Forums
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post #11 of 67 Old 01-29-2013, 11:25 AM
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I will look into this for you now.
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post #12 of 67 Old 01-29-2013, 12:15 PM
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Re: Paypal charges from Verticalscope.Inc

I was going to become a premium member. I'm having serious second thoughts now.

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post #13 of 67 Old 01-29-2013, 01:07 PM
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It's an issue with how PayPal handles stuff. I always sent a check instead.

Pat- 2007 DL650A was ridden to all 48 contiguous states. I didn't quite make it to 17,000 miles on the 2012 DL650A.
Nicknames I use to lessen typing, Vee = 2002-2012 DL1000s. Vee2=2014+ DL1000s. Wee = 2004-2011 DL650s. Glee = 2012+ DL650s
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post #14 of 67 Old 01-29-2013, 02:35 PM
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Quote:
Originally Posted by greywolf View Post
It's an issue with how PayPal handles stuff. I always sent a check instead.
That may well be true (although none of the other subscriptions I have with PayPal ever double-billed me), but it does little to explain or excuse the lack of response from the VerticalScope team when there are problems like this.

They still have not replied to me, nor taken action. Unacceptable.

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post #15 of 67 Old 01-29-2013, 05:04 PM
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What benefit is there to being a premium member ? is that $20.00 annually ?
Alex

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post #16 of 67 Old 01-29-2013, 06:02 PM
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Quote:
Originally Posted by newhoco View Post
What benefit is there to being a premium member ? is that $20.00 annually ?
Alex
http://www.stromtrooper.com/payments.php

Pat- 2007 DL650A was ridden to all 48 contiguous states. I didn't quite make it to 17,000 miles on the 2012 DL650A.
Nicknames I use to lessen typing, Vee = 2002-2012 DL1000s. Vee2=2014+ DL1000s. Wee = 2004-2011 DL650s. Glee = 2012+ DL650s
See http://www.stromtrooper.com/general-...nicknames.html

Please vote in the poll on what Strom(s) you have at http://www.stromtrooper.com/informat...-you-have.html
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post #17 of 67 Old 02-06-2013, 08:27 AM
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Thumbs down PayPal and Verticalscope

I didn't receive any notice that I was being charged a membership renewal from this site and was charge twice on January 18th, each time for $20. Seeing the charges totaling $40 on my Visa card statement and not knowing what the charges were for, I have registered a formal complaint through PayPal to investigate.
This website and forum is awesome and I will support it; but this is a very poor way of collecting dues. I suspect by the time I've sorted this mess out I will have wasted far more than $20 of my time and caused a fuss with PayPal and Verticalscope.

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post #18 of 67 Old 02-06-2013, 09:59 AM
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reply from VerticalScope

Andrea:
I didn't "manually" renew any membership on January 18.
I was charged twice January 18, each time for $20 to Verticalscope. No mention of why I was charged and no connection was evident to me as to what the charge was for. I've never formally been made aware of what membership of mine that VS is connected to. And now you inform me of that you have apparently cancelled my membership. Who are you to cancel any of my memberships?
Could you possibly explain what happened How and why is it that you charged me without notice or authorization? Will it happen again?

.........

On Wed, Feb 6, 2013 at 9:00 AM, VS wrote:
Type your response ABOVE THIS LINE to reply
.......
Subject: Follow up
FEB 06, 2013 | 09:00AM EST
Andrea M. replied:
Hi ....,
We apologize for any inconveniences this may have caused. All our memberships are auto renewed and when members manually renew their memberships it leads to a duplicate subscription and duplicate payment.

We have cancelled both subscriptions and have refunded the payments.

If you have any further questions or concerns let us know.

Andrea

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post #19 of 67 Old 02-06-2013, 10:30 AM
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more follow up

FEB 06, 2013 | 10:13AM EST
Andrea M. replied:
Hi ...,

I did not imply that you had manually renewed your membership of this year, I just stated that, that is usually the cause for a duplicate charge when a manual renewal takes place either a year ago, two years ago etc.

Your subscription has been cancelled, because this is the procedure when there is a paypal dispute initiated by a customer. If users request a refund for payments - they want the subscription cancelled. You still have access the account, the subscription has just been cancelled so that you DO NOT get charged in the future.

The reason you got charged is because there were two subscriptions signed up with the email address. The subscriptions were for a "$tromtrooper Premium Membership Subscription"
One of the subscriptions was created on Jan 18, 2011 and the other on Jan 18, 2012

So because the subscriptions are auto renewed, you got charged on Jan 18, 2013.

You will not get any further charges because it has been cancelled as stated previously.

Hope this answers your questions.

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post #20 of 67 Old 02-06-2013, 10:34 AM
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I gather a PayPal donation is a yearly subscription. If you want to donate every year, just do it once. If you don't want to donate any more, cancel the subscription in your PayPal account.

Pat- 2007 DL650A was ridden to all 48 contiguous states. I didn't quite make it to 17,000 miles on the 2012 DL650A.
Nicknames I use to lessen typing, Vee = 2002-2012 DL1000s. Vee2=2014+ DL1000s. Wee = 2004-2011 DL650s. Glee = 2012+ DL650s
See http://www.stromtrooper.com/general-...nicknames.html

Please vote in the poll on what Strom(s) you have at http://www.stromtrooper.com/informat...-you-have.html
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